Agilent Technologies epsg1026386 system manual Qic, Mst

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EMG Business Management System Manual		Doc # epsg1026386
Rev. 112		Page 14 of 35

developed in support of the business-wide objectives, as appropriate, depending on the relevance of the objective. Periodically, and during management reviews, progress toward completion measures are reviewed and evaluated by the Executive Leadership Team and course corrections, if necessary, are initiated. Other process improvement objectives may be established at EMG sites or organizations and will be managed and monitored by the site/organization management. These objectives will be based on local needs, criticality, and resource capacity.

a)EMG monitors and measures processes during internal audits, management reviews and continually improve processes. (8.2.3)

b)Data analysis‟s is performed throughout our business. (e.g. CFS, Blue Book, TQRDCE, RIP,

QIC, MST).

c)Six-Sigma has been adopted by EMG world-wide as a data driven tool for improving the quality of products and processes and improving business results. The Six Sigma program provides a highly structured set of tools and methodologies that are applied to a variety of business processes as appropriate to achieve breakthrough results. EMG Organizations can apply Six Sigma to R&D, product design and development, manufacturing, sales, services, and support functions to reduce process complexity, variation, and cost, resulting in increased customer satisfaction and the elimination of defects. For more information about our Six Sigma program click on the following URL‟s.

Agilent : http ://sixsigma.quality.agilent.com

Training: http://qes.supplychain.agilent.com/Global_Learning/Index.asp

4.5Technical Information Systems (TIS): (7.1d, 6.3c, 8.4, 8.5)

Local TIS and the WW EMG BTT TIS Team (Global TIS) are responsible for the management and implementation of new setups and changes per input from the formal processes including ECR/ECO and approved Change Requests (CR‟s). TIS creates and maintains the bill of materials in support of Matrix One and Oracle for the design and manufacture of our products. For more information click on the following link: http://gtis.is.agilent.com/global/

4.6Infrastructure Organizations (6.0)

To maximize EMG‟s businesses ability to develop and deliver high quality products and services, certain infrastructure organizations are in place to deliver internal support services. EMG collectively refers to these as infrastructure organizations. These organisations are managed at the Agilent Level and are not subject to EMG Internal audit (findings will be reported if found during an audit trail) or external audit, but are audited at the Agilent Level to ensure conformance to ISO 9001:2008. EMG shall perform periodical review with Infrastructure organizations to ensure that they meet EMG BMS needs. Infrastructure web site.

4.6.1Financial Management (5.1)

Finance‟s primary contribution is business planning and business analysis for decision making. EMG provides timely, actionable information related to business reporting of process performance. We ensure sound business controls. EMG publishes a monthly Group Financial “Blue Book” to report financial, operational performance details and to take action on decisions to improve operational and financial performance. EMG Finance Web site: http://finance.agilent.com/EMGfin/ Global Financial Service Description can be found at: http://customer.quality.agilent.com/qual_mgt_systems/serv_descript.shtml

Business Continuity Plan: http://finance.agilent.com/agrm/bcp/

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(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES