Agilent Technologies epsg1026386 system manual Abbreviations used in this manual, Bmsm

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EMG Business Management System Manual

Doc # epsg1026386

 

Rev. 112

 

 

Page 31 of 35

 

 

 

 

 

 

 

 

 

 

 

 

 

10.

Abbreviations used in this manual

 

 

 

 

 

 

 

 

 

List

Examples

 

 

 

ACS

Agilent Customer Satisfaction (Survey)

 

 

 

AEO

Application Engineering Organization

 

 

 

BMS

Business Management System

 

 

 

BMSM

Business Management System Manager

 

 

 

BU

Business Unit

 

 

 

Business Manual

EMG Business Management Systems Manual

 

 

 

CCC

Customer Contact Centers

 

 

 

CIRF

Customer Issue/Input Reporting Form

 

 

 

Comms

Communications

 

 

 

CPI

Continual Process Improvement

 

 

 

CS

Commercial Services

 

 

 

CSG

Communications Solutions Group

 

 

 

DFx

Design for everything

 

 

 

Divisions

Product focused with detailed product definition and a deeper view of the product to meet customer

 

 

 

needs.

 

 

 

ECO

Engineering Change Order

 

 

 

ECR

Engineering Change Request

 

 

 

ELT

Executive Leadership Team reporting to GM

 

 

 

Entity Specific Documents

Quality Procedure Manual

 

 

 

EMG

Electronic Measurements Group

 

 

 

ERP

Enterprise Resource Planning: an automated planning system (Oracle)

 

ESD

Electro Static Discharge

 

 

 

GM

General Manager

 

 

 

HTC

Hardware Test Center

 

 

 

KP

Knowledge Portal: a documentation vault

 

 

 

Local Processes

Process Documentation

 

 

 

Marketing

Market focus with a system approach, broader view of customer need.

 

MRP

Management Review Process

 

 

 

MST

Manufacturing Special Test

 

 

 

MTLS

Materials

 

 

 

NPI

New Product Introduction

 

 

 

OBD

Out of Box Defects

 

 

 

OF

Order Fulfillment

 

 

 

OTA

On Time Arrival

 

 

 

 

 

 

 

 

OTS

On Time Shipment

 

 

 

 

 

 

 

 

QIC

Quality Improvement Cycle

 

 

 

Records

Training records, minutes, contracts etc.

 

 

 

Required Documents

Internal Audit Process, Management Review, etc.

 

 

 

RFI/P

Request for Information, Request for Proposal

 

 

 

RIP

Reliability Improvement Process

 

 

 

ROQ

Renaissance of Quality

 

 

 

RSD

Remarketing Solutions Division

 

 

 

SAP

South Asia Pacific

 

 

 

SPO

Service Parts Organization

 

 

 

TAT

Turn around time

 

 

 

TIS

Technical Information System

 

 

 

VOC

Voice of the Customer

 

 

 

WCSS

Worldwide Customer Service & Support

 

 

 

Webdoc

A web based tool providing a consistent document configuration management tool.

 

WW

World Wide

 

 

 

WWMat

World Wide Materials

 

 

The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use. Hard copies are uncontrolled.

This manual contains links to subordinate documents that are restricted to Agilent personnel only

and may not work if accessing this document from a public site.

The current version is available at the EMG Document Map website: http://emg.communications.agilent.com/quality/bms/040318_docMap.asp

(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES

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Contents Rev Document Control Log   Rev Purpose Background IntroductionEMG organization Rev EMG organization chart Rev Top Management Business Management System Architecture Business Management System StructureRev EMG BMS Relationship Map CustomersBusiness Management Rev EMG Business Process MapBusiness Management Other Business Management System information can be found at  EMG level Management Review Management Review Process Management ReviewQIC, MST Reference Web Sites IT Web site, IT Service Description Marketing Research and Development Sign off** click on QSO form checklistCustomer Contact Centers Sales ManagementLifecycle Management of Orders Rev Customer Interaction ManagementEMG Customer Data Order Fulfillment     Customer Satisfaction Service Solutions Unit SSU 7.5.1, 7.5.2, 7.5.3Remarketing Solutions Division RSD 6.3c Professional Services & SupportApplication Engineering Organization AEO Customer Surveys 8.2.1 Key elements of CIR Escalations and Customer Issue Resolution Bmsm Abbreviations used in this manualREV Change Summary Document Approver Date Owner Approved Updated .5, page 15 TIS Diana Clark John Herniman Updated 9.4 RSD Diana Clark John Herniman Sep-2009