Agilent Technologies epsg1026386 system manual 

Page 25



EMG Business Management System Manual

Doc # epsg1026386

Rev. 112

 

Page 25 of 35

 

 

 

rapid prototyping, characterization and qualification testing, and ensuring smooth new product introductions and production ramp up execution.

Division NPI OF organizations also provide a business management/leadership linkage between the Divisions (R&D, Marketing, and Product Planning), it is co-located with, and the manufacturing center that produce the Division‟s products. This business linkage ensures Division activities link successfully with Order Fulfillment.

a)NPI‟s & Transfers (7.3, 7.5.1, 7.3.4)

Manage the introduction of new products into manufacturing environment. Coordinate with Division and Division-OF entities.

b)Engineering /Production Support (8.2.3, 8.2.4)

Provide support for Test Systems (including Test S/W and Measurement Traceability), Production Processes and Technical Investigations.

c)Customer Feedback – CA/PA (8.5.2, 8.5.3)

Investigate and implement corrective and preventative actions to products in production phase.

The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use. Hard copies are uncontrolled.

This manual contains links to subordinate documents that are restricted to Agilent personnel only

and may not work if accessing this document from a public site.

The current version is available at the EMG Document Map website: http://emg.communications.agilent.com/quality/bms/040318_docMap.asp

(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES

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Contents Rev Document Control Log   Rev Purpose Background IntroductionEMG organization Rev EMG organization chart Rev Top Management Business Management System Architecture Business Management System StructureRev EMG BMS Relationship Map CustomersBusiness Management Rev EMG Business Process MapBusiness Management Other Business Management System information can be found at  EMG level Management Review Management Review Process Management ReviewQIC, MST Reference Web Sites IT Web site, IT Service Description Marketing Research and Development Sign off** click on QSO form checklistCustomer Contact Centers Sales ManagementLifecycle Management of Orders Rev Customer Interaction ManagementEMG Customer Data Order Fulfillment     Customer Satisfaction Service Solutions Unit SSU 7.5.1, 7.5.2, 7.5.3Remarketing Solutions Division RSD 6.3c Professional Services & SupportApplication Engineering Organization AEO Customer Surveys 8.2.1 Key elements of CIR Escalations and Customer Issue Resolution Bmsm Abbreviations used in this manualREV Change Summary Document Approver Date Owner Approved Updated .5, page 15 TIS Diana Clark John Herniman Updated 9.4 RSD Diana Clark John Herniman Sep-2009
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