Agilent Technologies epsg1026386 system manual Updated .5, page 15 TIS Diana Clark John Herniman

Page 33

 



 

 

 

 

EMG Business Management System Manual

 

Doc # epsg1026386

 

 

Rev. 112

 

 

Page 33 of 35

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

REV

CHANGE SUMMARY

DOCUMENT

APPROVER

DATE

 

 

NO.

 

 

OWNER

 

APPROVED

 

 

39

Corrected formatting of section numbering, the number “10” appeared

Diana Clark

Jim Horner

June 4, 2004

 

 

 

erroneously throughout the document.

 

 

 

 

 

 

40

Moved the ERP/Oracle information under 4.6.3 Information Technology,

Diana Clark

Jim Horner

June 29, 2004

 

 

 

cleaned up typo‟s throughout, added clarity to 4.2.1, 4.2.2. Added

 

 

 

 

 

 

Engineering Services to the scope on page 4.

 

 

 

 

 

 

41

Updated Materials 8.2.1, 8.2.4, updated the scope page 4.

Diana Clark

Jim Horner

July 9, 2004

 

 

 

 

 

 

 

 

 

42

Updated FSU 9.4, updated TQRDCE URL path 8.2.4 and updated the

Diana Clark

Jim Horner

July 23, 2004

 

 

 

scope on page 4.

 

 

 

 

 

 

43

Updated FSU 9.4 URL‟s

 

Diana Clark

Jim Horner

July 29, 2004

 

 

 

 

 

 

 

 

 

 

44

Updated section 3.0 relationship map

 

Diana Clark

Jim Horner

Aug 5, 2004

 

 

 

 

 

 

 

 

 

45

Updated customer property 4.1.4 and escalations 9.7.

Diana Clark

Jim Horner

Oct 1, 2004

 

 

 

 

 

 

 

 

 

 

46

Fixed broken link

 

Diana Clark

Jim Horner

Oct 4, 2004

 

 

47

Update ULR for escalation 9.7

 

Diana Clark

Jim Horner

Oct 21, 2004

 

 

 

 

 

 

 

 

 

 

48

Fixed typo on front page

 

Diana Clark

Jim Horner

Oct 28, 2004

 

 

 

 

 

 

 

 

 

 

49

Added CSTC to scope

 

Diana Clark

Jim Horner

Nov 5, 2004

 

 

50

Updated 9.2: MAS changed their name to AEO

Diana Clark

Jim Horner

Nov 19, 2004

 

 

51

Updated 9.4: FSU change their name to RSD (Remarketing Solutions

Diana Clark

Jim Horner

Dec. 8, 2004

 

 

 

Division)

 

 

 

 

 

 

52

Added Agilent Risk Management information

(4.1.5)

Diana Clark

Jim Horner

Jan. 6, 2005

 

 

 

 

 

 

 

 

 

53

Updated section 8.2.4 Performance Evaluation.

Diana Clark

Jim Horner

Jan. 18, 2005

 

 

 

 

 

 

 

 

 

 

54

Added EMG TAG structure and BMS Rep.

 

Diana Clark

Jim Horner

Jan. 24, 2005

 

 

 

 

 

 

 

 

 

 

55

Updated broken links

 

Diana Clark

Jim Horner

Feb. 11, 2005

 

 

 

 

 

 

 

 

 

56

Updated the section 1.3 scope to align business reorganization (deleted

Diana Clark

John Herniman

April 22, 2005

 

 

 

GSBU, added AIBU), added Six Sigma information, updated MR

 

 

 

 

 

 

requirements section 2.3.

 

 

 

 

 

 

57

Updated MR requirements section 4.3 fixed numbering of document,

Diana Clark

John Herniman

June 13, 2005

 

 

 

updated scope in section 1.4.

 

 

 

 

 

 

58

Deleted GSBU

 

Diana Clark

John Herniman

June 17, 2005

 

 

 

 

 

 

 

 

 

 

59

Updated section 9.1.4

 

Diana Clark

John Herniman

June 20, 2005

 

 

 

 

 

 

 

 

 

 

60

Updated RSD

 

Diana Clark

John Herniman

June 23, 2005

 

 

 

 

 

 

 

 

 

 

61

SBM&D update section 8.2

 

Diana Clark

John Herniman

July 25, 2005

 

 

 

 

 

 

 

 

 

62

Deleted DAT, changed PMT to NMD, updated Packaging and Blue Book

Diana Clark

John Herniman

Aug. 12, 2005

 

 

 

web sites.

 

 

 

 

 

 

63

Updated to reflect organizational change EPSG-EMG and updated

Diana Clark

John Herniman

Sept. 9, 2005

 

 

 

URL‟s.

 

 

 

 

 

 

64

Updated URL‟s and updated TSO business name.

Diana Clark

John Herniman

Dec. 20, 2005

 

 

 

 

 

 

 

 

 

 

65

Updated section 4.5, page 15: TIS

 

Diana Clark

John Herniman

Dec. 20, 2005

 

 

 

 

 

 

 

 

 

 

66

Updated section 4.2.2 discontinuance

 

Diana Clark

John Herniman

Jan. 10, 2006

 

 

 

 

 

 

 

 

 

 

67

Updated 9.7.2 Ned line to ECAG

 

Diana Clark

John Herniman

Jan. 11, 2006

 

 

 

 

 

 

 

 

 

 

68

Updated 9.1.4 Business Planning for SSU

 

Diana Clark

John Herniman

Jan. 11, 2006

 

 

 

 

 

 

 

 

 

69

Added the corporate discontinuance process URL at 4.2.2.

Diana Clark

John Herniman

Jan. 25, 2006

 

 

 

 

 

 

 

 

 

70

Updated EPSG to EMG, deleted MIBU, Change AIBU to EIBU.

Diana Clark

John Herniman

March 8, 2006

 

 

 

 

 

 

 

 

 

 

71

Typo‟s fixed

 

Diana Clark

John Herniman

March 8, 2006

 

 

 

 

 

 

 

 

 

 

72

Fixed pagination

 

Diana Clark

John Herniman

March 9, 2006

 

 

 

 

 

 

 

 

 

73

Added CIRF to 9.7, updated URL in footer, updated table of contents,

Diana Clark

John Herniman

April 14, 2006

 

 

 

and updated 2.3i Quality Objectives.

 

 

 

 

 

 

74

Updated URL in 8.3e

 

Diana Clark

John Herniman

April 18, 2006

 

 

 

 

 

 

 

 

 

75

Updated URL in the footer, updated typos and formatting throughout the

Diana Clark

John Herniman

April 28, 2006

 

 

 

document.

 

 

 

 

 

 

76

Updated URL 9.7.3, updated 9.1.4 URL.

 

Diana Clark

John Herniman

May 3, 2006

 

 

 

 

 

 

 

 

 

 

77

Updated section 7.2 CCC

 

Diana Clark

John Herniman

May 25, 2006

 

 

 

 

 

 

 

 

 

The user of any printed copy of this controlled document is responsible for verifying it is the correct version prior to use. Hard copies are uncontrolled.

This manual contains links to subordinate documents that are restricted to Agilent personnel only

and may not work if accessing this document from a public site.

The current version is available at the EMG Document Map website: http://emg.communications.agilent.com/quality/bms/040318_docMap.asp

(c) Agilent Technologies, Inc. 2002, AGILENT TECHNOLOGIES

Image 33
Contents Rev Document Control Log   Rev Purpose Background IntroductionEMG organization Rev EMG organization chart Rev Top Management Business Management System Architecture Business Management System StructureRev EMG BMS Relationship Map CustomersBusiness Management Rev EMG Business Process MapBusiness Management Other Business Management System information can be found at  EMG level Management Review Management Review Process Management ReviewQIC, MST Reference Web Sites IT Web site, IT Service Description Marketing Research and Development Sign off** click on QSO form checklistCustomer Contact Centers Sales ManagementLifecycle Management of Orders Rev Customer Interaction ManagementEMG Customer Data Order Fulfillment     Customer Satisfaction Service Solutions Unit SSU 7.5.1, 7.5.2, 7.5.3Professional Services & Support Remarketing Solutions Division RSD 6.3cApplication Engineering Organization AEO Customer Surveys 8.2.1 Key elements of CIR Escalations and Customer Issue Resolution Bmsm Abbreviations used in this manualREV Change Summary Document Approver Date Owner Approved Updated .5, page 15 TIS Diana Clark John Herniman Updated 9.4 RSD Diana Clark John Herniman Sep-2009