Brother 560 If You Are Having Difficulty with Your Fax Machine, Printing or Receiving Faxes

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NO RESPONSE/BUSY

NOT REGISTERED

PRINTER FAULT

TOP COVER OPEN

The number you called does not answer or is busy. You may also have reached a number not connected to a fax. Check the number and call again.

You’ve tried accessing a One Touch or Speed Dial location with no number assigned to it. See pages 7-1 to 7-2 for information about storing One Touch or Speed Dial numbers.

The print head has overheated. Unplug the fax machine and wait 30 minutes for it to cool.

The top cover is not closed completely.

If You Are Having Difficulty with Your Fax Machine

If you think there is a problem with your fax machine, make a copy first. If the copy looks good, the problem is probably not your fax machine. Check the difficulties below and follow the troubleshooting tips.

Printing or Receiving Faxes

Condensed Print and Horizontal Streaks;

Top and Bottom of Sentences Cut Off

If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, call Brother Customer Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal).

Vertical Black Lines When Receiving

The sender’s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (USA), 1-800-853-6660 (from within Canada) or 1-514-685-6464 (from within Montreal).

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Contents SWNER’O Lanuam If You Need to Call Customer Service Brother Numbers Frequently Asked Questions FAQsFor Customer Service Brother fax-back systemOrdering Accessories and Supplies PC402RFCompilation and Publication Notice For USA and CanadaTrademarks Exchange Service What to do if you think your Product is defectiveLimitations For Canada Only Table of Contents On-Screen Programming Setup Send Telephone Services Troubleshooting and Routine Maintenance About Fax Machines Using This ManualIntroduction Finding InformationECM Error Correction Mode Fax Tones and HandshakeFAX-560 Control Panel Overview Search/Speed DialLocation and Connections Choosing a LocationAttach the paper tray AssemblyAttach the paper wire extension Attach the output paper supportLoading the Paper Acceptable PaperConnecting the Machine ConnectionsTwo-Line Phone System Special Line ConsiderationsRoll Over Phone Lines Converting Telephone Wall OutletsTwo Line External TAD If you are installing the fax machine to work with a PBX Custom Features on Your Phone LineMulti-Line Connections PBX Connecting an External Telephone Answering Device TAD SequenceConnections Connecting an External TelephoneOutgoing Message OGM User-Friendly Programming Function ModeOn-Screen Programming Alternating DisplaysOFF Function Selection TableLOW EnglishCancel JOB Print Reports IntervalGetting Started Initial SetupSetting Date and Time Choosing Station IDInserting spaces Setting Tone/Pulse Dialing Mode For Canada OnlyDetails for Entering Text Making correctionsRepeating letters Setting Up Your Area Code For USA OnlySpecial characters and symbols AreaVolume Amplify OFF Setting Beeper VolumeChoosing the Handset Volume Volume Amplify ON-TEMPORARYSetting Volume Amplify Setting the Speaker VolumeSetting the Ring Volume Memory StorageSelect Answer Mode Setup ReceiveBasic Receiving Operations FAX only FAX/TEL Tadanswer Mach Manual Setting Ring DelayTo select or change your Answer Mode Press Function/Set, 2T U P R E C E I V E Reduction Setting Paper SizePrinting a Reduced Incoming original Recommended ReductionsOperation from External or Extension Telephone For FAX/TEL Mode OnlyAdvanced Receiving Operations Changing Remote CodesPolling Printing a Fax in MemoryPress Function/Set, 8 Setup Send Automatic Document Feeder ADFPage Press Function/Set, 3 Memory TransmissionMemory TX Memory TXON? Select - & SET Copy/Help to makeOverseas Mode ResolutionOverseas Mode Advanced Sending OperationsCancel JOB Setting Up for Polled TransmitCanceling a Scheduled Job Enter FAX noMore Advanced Features Call Brother fax-back system Storing One Touch Dial Numbers Auto Dial Numbers and Dialing OptionsStoring Numbers for Easy Dialing Press Function/Set, 6SPEED-DIAL? # Storing Speed Dial NumbersEnter & SET Changing One Touch and Speed Dial Numbers Setting Up Groups for BroadcastingSetup Groupgo Select ONE-TOUCHManual Dialing Dialing OptionsOne Touch Dialing Dialing Access Codes and Credit Card Numbers Speed DialingRedial BroadcastingPage Distinctive Ring Telephone ServicesCustom Features Registering the Distinctive Ring PatternCaller ID Caller ID LogDialpress Start Printing the Caller ID LogViewing the Caller ID Log Returning a Call from the LogCaller ID LOG Press Start KEY Call Waiting Caller IDRegistering a Caller ID Number CompanyPage L E P H O N E S E R V I C E S Copy Functions Making CopiesMaking a Single Copy Multi Copysort Sort P.01 FNE Then Copy or SETRECEIVE, Setup SEND, Print Reports Fax Machine Settings and ActivityPrinting Reports INTERVAL? Transmission Verification Xmit ReportActivity Report Interval Press Function/Set, 7Important Information Standard Telephone and FCC NoticesP O R T a N T I N F O R M a T I O N Important Safety Instructions Change Cartridge TroubleshootingError Messages Check Paper Press Start KEYYES Machine Error Press Stop KEY COMM.ERRORConnection Fail Disconnected Document JAM If You Are Having Difficulty with Your Fax Machine Vertical Black Lines When ReceivingPrinting or Receiving Faxes Phone Line or Connections Sending FaxesHandling Incoming Calls Cleaning the Scanner Routine MaintenanceCleaning the Print Head Gray Lever Specifications ResolutionCheck Paper COMM. ErrorIndex Connection FailPrinter Fault TEL.INDEX ReportTOP Cover Open User Settings ReportTransmission Verification Xmit Report Programming Paging Number Setting Up Fax StorageRemote Fax Options PAGING?Programming a Fax Forwarding Number Changing Remote Access CodeTurning On Fax Storage Calling for Messages Remote Retrieval Access Card Using Remote Retrieval Aceess CodeRetrieving Memory Status List Retrieving Fax Messages Changing Fax Forwarding NumberVisit us on the World Wide Web

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