Brother 560 owner manual Phone Line or Connections, Sending Faxes

Page 71

Phone Line or Connections

Fax Machine Does Not Answer When Called

Make sure the fax machine is in the correct receiving mode for your setup (either FAX, FAX/TEL or TAD). Check for dial tone. If possible, call your fax machine to hear it answer. If there is still no answer, check the telephone line cord connection. (See Connecting the Machine, page 2-4 and Connect the telephone line.) Connect a standard telephone handset to the fax machine telephone jack. If there is no ringing when you call your fax machine, call your Telephone Company to check the line.

Telephone Answering Device (TAD) Does Not Answer When Called

Connect the telephone line cord from your TAD to the back of the fax machine, in the jack labeled EXT. Make sure the TAD is set to answer calls. (See Connecting an External Telephone Answering Device (TAD), page 2-8.)

No Dial Tone on the Handset

Press Hook— OR—Lift the handset. If you don’t hear a dial tone, check telephone line cord connections at the fax machine and wall jack. Check that the handset is connected to the fax machine’s handset jack. Test the wall jack with another single line telephone. If there is no dial tone at the wall outlet, call your Telephone Company.

The Caller ID does not display after the Call Waiting Signal

The Caller ID signal is sent ten seconds after the Call Waiting Signal and speaking may interfere with it. When you hear the Call Waiting signal, ask the other party to hold while you answer the call. Then stop speaking until you see the Caller ID on the LCD.

Sending Faxes

Poor Transmitting Quality

Try changing your resolution to FINE or SUPERFINE. (See Resolution, page 6-4.) Make a copy to verify the fax machine’s scanner operation.

Dialing Does Not Work

Check all line cord connections, and make sure the curled handset cord is not in the EXT jack.

Check power cord connection.

Send a manual fax by pressing Hook— OR—Lifting the handset, and dialing the number. Wait to hear fax receiving tones before pressing Start.

Vertical Black Lines When Sending

Use your fax machine to make a copy. If the copy shows the same problem, the scanner area is dirty. Lift the top cover and check the original path. Clean the scanner’s white tape and the glass strip under the tape using isopropyl alcohol and a lint-free cloth. (See page 12-7.)

T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E

12 - 5

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Contents SWNER’O Lanuam If You Need to Call Customer Service Brother fax-back system Frequently Asked Questions FAQsFor Customer Service Brother NumbersPC402RF Ordering Accessories and SuppliesTrademarks For USA and CanadaCompilation and Publication Notice What to do if you think your Product is defective Exchange ServiceLimitations For Canada Only Table of Contents On-Screen Programming Setup Send Telephone Services Troubleshooting and Routine Maintenance Finding Information Using This ManualIntroduction About Fax MachinesFax Tones and Handshake ECM Error Correction ModeSearch/Speed Dial FAX-560 Control Panel OverviewChoosing a Location Location and ConnectionsAttach the output paper support AssemblyAttach the paper wire extension Attach the paper trayAcceptable Paper Loading the PaperConnections Connecting the MachineConverting Telephone Wall Outlets Special Line ConsiderationsRoll Over Phone Lines Two-Line Phone SystemTwo Line External TAD Multi-Line Connections PBX Custom Features on Your Phone LineIf you are installing the fax machine to work with a PBX Sequence Connecting an External Telephone Answering Device TADOutgoing Message OGM Connecting an External TelephoneConnections Alternating Displays Function ModeOn-Screen Programming User-Friendly ProgrammingEnglish Function Selection TableLOW OFFCancel JOB Interval Print ReportsChoosing Station ID Initial SetupSetting Date and Time Getting StartedMaking corrections Setting Tone/Pulse Dialing Mode For Canada OnlyDetails for Entering Text Inserting spacesArea Setting Up Your Area Code For USA OnlySpecial characters and symbols Repeating lettersVolume Amplify ON-TEMPORARY Setting Beeper VolumeChoosing the Handset Volume Volume Amplify OFFMemory Storage Setting the Speaker VolumeSetting the Ring Volume Setting Volume AmplifyBasic Receiving Operations Setup ReceiveSelect Answer Mode Press Function/Set, 2 Setting Ring DelayTo select or change your Answer Mode FAX only FAX/TEL Tadanswer Mach ManualT U P R E C E I V E Recommended Reductions Setting Paper SizePrinting a Reduced Incoming original ReductionChanging Remote Codes For FAX/TEL Mode OnlyAdvanced Receiving Operations Operation from External or Extension TelephonePress Function/Set, 8 Printing a Fax in MemoryPolling Automatic Document Feeder ADF Setup SendPage Copy/Help to make Memory TransmissionMemory TX Memory TXON? Select - & SET Press Function/Set, 3Advanced Sending Operations ResolutionOverseas Mode Overseas ModeEnter FAX no Setting Up for Polled TransmitCanceling a Scheduled Job Cancel JOBMore Advanced Features Call Brother fax-back system Press Function/Set, 6 Auto Dial Numbers and Dialing OptionsStoring Numbers for Easy Dialing Storing One Touch Dial NumbersEnter & SET Storing Speed Dial NumbersSPEED-DIAL? # Select ONE-TOUCH Setting Up Groups for BroadcastingSetup Groupgo Changing One Touch and Speed Dial NumbersOne Touch Dialing Dialing OptionsManual Dialing Speed Dialing Dialing Access Codes and Credit Card NumbersBroadcasting RedialPage Registering the Distinctive Ring Pattern Telephone ServicesCustom Features Distinctive RingCaller ID Log Caller IDReturning a Call from the Log Printing the Caller ID LogViewing the Caller ID Log Dialpress StartCompany Call Waiting Caller IDRegistering a Caller ID Number Caller ID LOG Press Start KEYPage L E P H O N E S E R V I C E S Making a Single Copy Making CopiesCopy Functions Then Copy or SET Multi Copysort Sort P.01 FNEPrinting Reports Fax Machine Settings and ActivityRECEIVE, Setup SEND, Print Reports Press Function/Set, 7 Transmission Verification Xmit ReportActivity Report Interval INTERVAL?Standard Telephone and FCC Notices Important InformationP O R T a N T I N F O R M a T I O N Important Safety Instructions Check Paper Press Start KEY TroubleshootingError Messages Change CartridgeYES Connection Fail Disconnected Document JAM COMM.ERRORMachine Error Press Stop KEY Printing or Receiving Faxes Vertical Black Lines When ReceivingIf You Are Having Difficulty with Your Fax Machine Sending Faxes Phone Line or ConnectionsHandling Incoming Calls Cleaning the Print Head Routine MaintenanceCleaning the Scanner Gray Lever Resolution SpecificationsConnection Fail COMM. ErrorIndex Check PaperTEL.INDEX Report Printer FaultTransmission Verification Xmit Report User Settings ReportTOP Cover Open PAGING? Setting Up Fax StorageRemote Fax Options Programming Paging NumberTurning On Fax Storage Changing Remote Access CodeProgramming a Fax Forwarding Number Retrieving Memory Status List Using Remote Retrieval Aceess CodeCalling for Messages Remote Retrieval Access Card Changing Fax Forwarding Number Retrieving Fax MessagesVisit us on the World Wide Web
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