Brother 560 owner manual Handling Incoming Calls

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Handling Incoming Calls

Double Ring in FAX/TEL Mode

The fax machine knows the incoming call is not a fax so it is signaling you to answer the telephone call. Pick up the fax machine handset or answer from an extension phone and press your fax machine’s Telephone Answer Code (default setting is #51). (See For FAX/TEL Mode Only, page 5-5.)

Transferring a Call to the Fax Machine

If you have answered the fax machine handset, press Start, and hang up immediately.

If you answered at an extension phone, press your three-digit Fax Receive Code (the factory setting is 51). When your fax machine answers, hang up.

Fax Machine “Hears” Voice as CNG Tone

If your fax machine is set to Easy Receive ON, and it answers voice calls by trying to receive a fax, try turning Easy Receive to OFF. (See Easy Receive, page 5-3.)

Transmission Verification Report Prints “Result: NG”

There is probably temporary noise or static on the phone line. Try sending the fax again. If the problem continues, call the Telephone Company to check your phone line.

Custom Features on a Single Line

If you have Call Waiting, Caller ID, Call Waiting/Caller ID, Ring Master, Voice Mail, an answering machine, alarm system or any other custom feature on a single phone line with your fax machine, it may create a problem sending or receiving fax data.

Example #1:

If you are having a telephone conversation and a fax communication signal comes through on your Call Waiting Caller ID feature, you can verify that the second call is a fax by switching to it. You have the option to receive the fax call, by asking the first caller to hang up to clear the line.

Example #2:

If you are sending or receiving a fax message while a Call Waiting Caller ID (or other custom feature) signal comes through on the line, the signal can temporarily interrupt or disrupt the fax data. Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry, and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate line with no custom features is recommended.

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Contents SWNER’O Lanuam If You Need to Call Customer Service Frequently Asked Questions FAQs For Customer ServiceBrother Numbers Brother fax-back systemOrdering Accessories and Supplies PC402RFFor USA and Canada Compilation and Publication NoticeTrademarks Exchange Service What to do if you think your Product is defectiveLimitations For Canada Only Table of Contents On-Screen Programming Setup Send Telephone Services Troubleshooting and Routine Maintenance Using This Manual IntroductionAbout Fax Machines Finding InformationECM Error Correction Mode Fax Tones and HandshakeFAX-560 Control Panel Overview Search/Speed DialLocation and Connections Choosing a LocationAssembly Attach the paper wire extensionAttach the paper tray Attach the output paper supportLoading the Paper Acceptable PaperConnecting the Machine ConnectionsSpecial Line Considerations Roll Over Phone LinesTwo-Line Phone System Converting Telephone Wall OutletsTwo Line External TAD Custom Features on Your Phone Line If you are installing the fax machine to work with a PBXMulti-Line Connections PBX Connecting an External Telephone Answering Device TAD SequenceConnecting an External Telephone ConnectionsOutgoing Message OGM Function Mode On-Screen ProgrammingUser-Friendly Programming Alternating DisplaysFunction Selection Table LOWOFF EnglishCancel JOB Print Reports IntervalInitial Setup Setting Date and TimeGetting Started Choosing Station IDSetting Tone/Pulse Dialing Mode For Canada Only Details for Entering TextInserting spaces Making correctionsSetting Up Your Area Code For USA Only Special characters and symbolsRepeating letters AreaSetting Beeper Volume Choosing the Handset VolumeVolume Amplify OFF Volume Amplify ON-TEMPORARYSetting the Speaker Volume Setting the Ring VolumeSetting Volume Amplify Memory StorageSetup Receive Select Answer ModeBasic Receiving Operations Setting Ring Delay To select or change your Answer ModeFAX only FAX/TEL Tadanswer Mach Manual Press Function/Set, 2T U P R E C E I V E Setting Paper Size Printing a Reduced Incoming originalReduction Recommended ReductionsFor FAX/TEL Mode Only Advanced Receiving OperationsOperation from External or Extension Telephone Changing Remote CodesPrinting a Fax in Memory PollingPress Function/Set, 8 Setup Send Automatic Document Feeder ADFPage Memory Transmission Memory TX Memory TXON? Select - & SETPress Function/Set, 3 Copy/Help to makeResolution Overseas ModeOverseas Mode Advanced Sending OperationsSetting Up for Polled Transmit Canceling a Scheduled JobCancel JOB Enter FAX noMore Advanced Features Call Brother fax-back system Auto Dial Numbers and Dialing Options Storing Numbers for Easy DialingStoring One Touch Dial Numbers Press Function/Set, 6Storing Speed Dial Numbers SPEED-DIAL? #Enter & SET Setting Up Groups for Broadcasting Setup GroupgoChanging One Touch and Speed Dial Numbers Select ONE-TOUCHDialing Options Manual DialingOne Touch Dialing Dialing Access Codes and Credit Card Numbers Speed DialingRedial BroadcastingPage Telephone Services Custom FeaturesDistinctive Ring Registering the Distinctive Ring PatternCaller ID Caller ID LogPrinting the Caller ID Log Viewing the Caller ID LogDialpress Start Returning a Call from the LogCall Waiting Caller ID Registering a Caller ID NumberCaller ID LOG Press Start KEY CompanyPage L E P H O N E S E R V I C E S Making Copies Copy FunctionsMaking a Single Copy Multi Copysort Sort P.01 FNE Then Copy or SETFax Machine Settings and Activity RECEIVE, Setup SEND, Print ReportsPrinting Reports Transmission Verification Xmit Report Activity Report IntervalINTERVAL? Press Function/Set, 7Important Information Standard Telephone and FCC NoticesP O R T a N T I N F O R M a T I O N Important Safety Instructions Troubleshooting Error MessagesChange Cartridge Check Paper Press Start KEYYES COMM.ERROR Machine Error Press Stop KEYConnection Fail Disconnected Document JAM Vertical Black Lines When Receiving If You Are Having Difficulty with Your Fax MachinePrinting or Receiving Faxes Phone Line or Connections Sending FaxesHandling Incoming Calls Routine Maintenance Cleaning the ScannerCleaning the Print Head Gray Lever Specifications ResolutionCOMM. Error IndexCheck Paper Connection FailPrinter Fault TEL.INDEX ReportUser Settings Report TOP Cover OpenTransmission Verification Xmit Report Setting Up Fax Storage Remote Fax OptionsProgramming Paging Number PAGING?Changing Remote Access Code Programming a Fax Forwarding NumberTurning On Fax Storage Using Remote Retrieval Aceess Code Calling for Messages Remote Retrieval Access CardRetrieving Memory Status List Retrieving Fax Messages Changing Fax Forwarding NumberVisit us on the World Wide Web

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