Panasonic KX-FP145 operating instructions Customer Services directory, Customer Services Directory

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11. General Information

11.5 Customer Services directory

Customer Services Directory

Obtain Product Information and Operating Assistance; locate your nearest Dealer or Servicenter; purchase Parts and Accessories; or make Customer Service and Literature requests by visiting our Web Site at:

http://www.panasonic.com/support

or E-mail us via:

consumer_fax@panasonic.com

Contact:

For in Limited Warranty programming and Troubleshooting Support:

Fax Advantage assistance and Service Location finder: 800-HELP-FAX (435-7329)

For out of Limited Warranty technical and troubleshooting support:

Panasonic offers two value based, cost effective, solutions:

1. Panasonic Continued Services 900 fee based support: 1 900 555 7262

This exceptional service is charged directly to your telephone bill at only $1.99 per minute.

2. Panasonic Premier Service Club (PPSC): 1 800 435 7329

PPSC provides toll free troubleshooting support at only $7.99 for a one time sampler or $23.95 for a one year or 5 call membership. These services are billed directly to your major credit card.

Both of these comprehensive programs provide real time, live agent support for customers who are not eligible for coverage under the limited warranty. Terms and prices are subject to change without notice.

For hearing or speech impaired TTY users, TTY: 1-866-741-6422

Accessory Purchases

Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at:

http://www.pasc.panasonic.com

or, send your request by E-mail to:

npcparts@panasonic.com

You may also contact us directly at:

1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday - Friday 9 am to 8 pm, EST.) Panasonic Services Company

20421 84th Avenue South, Kent, WA 98032

(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)

For hearing or speech impaired TTY users, TTY: 1-866-605-1277

Service in Puerto Rico

Matsushita Electric of Puerto Rico, Inc. Panasonic Sales Company Factory Servicenter:

Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985 Phone (787) 750-4300 Fax (787) 768-2910

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Contents Operating Instructions Open How to use the operating instructionsKeys Listed in alphabetical order Location of ControlsFor your future reference Thank you for purchasing a Panasonic fax machineEnergy Star TrademarksInstallation Important safety instructionsNever install telephone wiring during a Lightning storm Wet locationsFor best performance Directory When a function does not work, check Direct commands for programming10.1 OpenLCR service for the Caller IQ Document feeder/scanner glassPart number*1 Quantity Specifications Included accessoriesReplacement film*1 KX-FA92 35 m Accessory informationOverview To place an order online for customers in the U.S.A. onlyDescription of buttons Ink film Installing the ink filmTurn Tight Replacing the ink filmPaper tray Handset cordRecording paper Connect the handset cordPush the tension plate back Using surge protectors Connections120 V, 60 Hz Selecting the way to use your fax machine Stop MenuPress SET How to receive calls How to setupCase 1 TAM/FAX Telephone Answering Machine/Fax Your situationSelect a Setup =DIST. Ring ± FAX/START Case 3 TEL onlyCase 4 FAX only How to receive faxesHelp function Adjusting volumeDate and time Your logo Stop Menu Your fax numberPreparation Erasing a stored item Editing a stored itemHelpful hints To delete a character/numberRecording a telephone conversation Making a phone call using the navigator directoryPress Digital SP-PHONEor lift the handset To search for a name by initial Example LisaViewing and calling back using caller information Caller ID serviceHow Caller ID is displayed Caller ID Erase Menu Stop Digital SP-PHONE FAX/START SETErasing specific caller information Erasing all caller informationDisplay while viewing To edit a telephone number for calling backStoring caller information into the navigator directory This feature is not available in the following casesSending a fax manually Help Stop RedialFAX/START Digital SP-PHONE SET Documents you can send Broadcast transmission Sending a fax using the navigator directoryProgramming items into the broadcast memory Adding a new item into the broadcast memoryErasing a stored item from the broadcast memory To cancel broadcast transmissionSending the same document to pre-programmed parties Press BroadcastActivating TEL mode Receiving a fax manually Auto Answer OFFStop FAX/START Ring setting in TAM/FAX mode Activating FAX only modeReceiving a fax Automatically Auto Answer on SETProgramming undesired callers Activating the junk fax prohibitorTo display the junk fax prohibitor list To print the junk fax prohibitor listTo erase an item from the junk fax prohibitor list Using two or more phone numbers on a single telephone line Distinctive Ring service from your phone companyActivating the Distinctive Ring feature Ring pattern SettingsProgramming the ring pattern assigned for fax More copying features Making a copyStop Start To collate multiple copies Example Making 2 copies of a 4-page original documentCollated pages Uncollated pages Leaving a message for others or yourself Recording your greeting messageErasing your recorded greeting message SET Stop Erase Record Auto AnswerErasing recorded messages Listening to recorded messagesKey Remote command Remote operations using the remote command keyWhen voice memory is full Voice guide Operating from a remote locationOther remote operations Recording your mailbox greeting messages Allowing callers to leave private messagesTo use a mailbox Leaving messages in a mailboxYour mailbox greeting message will be erased Press Menu Listening to recorded mailbox messagesTo record a memo message into a mailbox To erase all messages in a mailboxTransferring recorded messages to another telephone How this feature worksRecording your transfer greeting message To listen to messages in another memory after playbackTo erase your transfer greeting message To check the transfer greeting messagePager call Press Digital SP-PHONEProgramming advanced features Programming basic featuresTo cancel programming ProgrammingBasic features Advanced features Code #43 Setting the recording time alert Code #42 Setting the message alertCode #44 Setting the memory reception alert Code #46 Setting friendly receptionCode #60 Setting the message transfer Code #52 Setting the mailbox 2 passwordCode #67 Setting the incoming message monitor Code #76 Setting the connecting toneProgram code and direct command button Direct commands for programming features#23 Overseas mode #13 Dialing mode#25 Delayed transmission #51 Mailbox 1 password#80 Reset advanced features #76 Connecting tone#56 Greeting message for mailbox #60 Message transferError messages Display Error messages ReportsTension plate is open. Close it Recording paper was not fed into the unitBack cover is open. Close it Remaining ink film is low. Prepare a new ink filmWhen a function does not work, check here Initial settingsGeneral Fax receiving Fax sendingCopying When the recording paper has jammed in the unit If a power failure occursRecording paper jams Answering machineOpen the back cover When the recording paper was not fed into the unit properly Document jams sending Recording paper feeder cleaningDocument feeder/scanner glass cleaning Do not use paper products, such as paper towels or tissuesOpen the recording paper feeder cover Thermal head cleaning Help To turn the Caller IQ on / OFF OpenLCR service for the Caller IQ featureUpdating the rate table downloading the rate table OpenlcrViewing information Downloading informationPrinting information Reference lists and reports Technical data about this product Recording paper size Paper specificationsFCC and Other Information General Information FAX categories Parts Labor Limited WarrantyThermal Transfer Facsimile Laser FacsimileFor In Limited Warranty product service Customer Services Directory Customer Services directory#77 Auto Answer IndexIndex Page Page PFQX2006ZA CM0204DT0 No Extra Cost