BT DECTfax Fax machine and digital telephone system Fax Problem Solution, Terminal does not ring

HelpIf you have any problems using your DECTfax, this section will give you the most common, easy-to-follow solutions.

Fax Problem	Solution
Blank unit display.	• Check that the power cord and the power adopter cord are properly connected

The unit does not answer incoming calls after several rings.

•The FAX icon may be off: check the receive mode (Manual/automatic).

•Check the number of rings.

•Configure the unit for “private network” (see the sections headed ÔRing settingsÕ and

ÔNetwork and dial settingsÕ in the ÔSetting upÕ chapter).

Blank photocopies. • The document was positioned was positioned facing the wrong way round in the feeder.

The telephone exchange does not recognise the number dialled.

•Check.that the the telephone cord is properly plugged in.

•Configure your unit for pulse dialling (see the section headed ÔPulse/tone diallingÕ.in the

Setting upÕ chapter).

The terminal does not ring.	• The TEL icon is flashing: re-activate the ringing tone (see the section headed
	ÔSetting the ringing toneÕ in the Setting upÕ chapter).

The telephone does not work.

•The mains may be down.

•Check that the telephone line cord is properly connected.

One or more vertical black lines on documents copied locally or sent.

•Open the cover and clean the scanning sub-assembly located opposite the white roller using a soft but not fluffy cloth dipped in surgical spirit. After cleaning, close the front cover and make a local copy to check that the black lines have disappeared.

The unit displays the following messages:
OUT OF PAPER	• Insert more paper in the paper feeder.
PRINTER COVER	• Close the rear cover.
PAPER JAM	• Open the rear cover to access the paper circuit. Check that the rear cover is properly
	secured after closing it.
OVERHEATING	• The last documents printed printed out are blackened; the printer’s temperature is too
	high. Wait a few minutes for it to cool down
GAUGE EMPTY	• You may have forgotten to replace the gauge smartcard when you put in the ink ribbon.
MISSING GAUGE	• Open the gauge housing flap and check that the gauge smartcard is inserted and
	correctly positioned.
CHANGE RIBBON	• No ink ribbon left: install a new ribbon and gauge.
REMOVE DOCUMENT	• Open the front cover and check the document circuit.
MEMORY FULL	• Print out faxes received and/or listen to the voice messages on the TAD (model with
	built-in Tad only).
Other	• Disconnect your unit from the mains and reconnect it. If the problem persists, contact
	our Helpline on 0845 603 1066.

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