Polycom ViaVideo manual Diagnostics

Page 43

Chapter 3

System Information and Diagnostics

Diagnostics

You can view network statistics and perform various diagnostic tests from the Diagnostics screen. Select the icon for the statistics you want to view or tests you want to perform.

See the following sections for descriptions of the screens accessible through the Diagnostics screen. You must be in a call for ViaVideo to register information in the Network Stats and Advanced Stats screens, and for current call statistics in the Call Status screens.

Network Stats	Statistics on your network connections (see
	page 36).
Advanced Stats	Detailed information about call packet
	statistics (see page 37).
Call Status	Information about the current call, and on calls
	placed (see page 38).
Reset System	Lets you reset the ViaVideo system (see page
	39).
Calibrate Camera	Lets you calibrate the ViaVideo camera for low
	light settings (see page 40).

© Polycom, Inc.

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ViaVideo User’s Guide

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Contents ViaVideo User’s Guide Page Patent Information WarrantyOther Restrictions Trademark InformationRADVision Statement Important SafeguardsRegulatory Notices FCC Notice Underwriters’ Laboratories’ StatementContents Audio Connection System Information and DiagnosticsNetwork Connection Troubleshooting Contents ViaVideo User’s Guide Viii Hardware Requirements System Requirements and InstallationInstalling Hardware Installing SoftwareSoftware Requirements Turn on the Camera Starting ViaVideoViaVideo built-in microphone Initial SetupHeadset with microphone Placing a Call Using Manual DialingCamera Calibration Info icon Call status light IP address Chapter Using the Address Book or Speed Dialing New entry Edit entry Delete entry On-Screen Remote Control Answering Calls Ending a CallClosing ViaVideo Chapter Calling Features Using ViaVideoHang Up Using the Remote ControlSnapshot VolumeAudio Mute Minimize Window Information Screen AccessWindow Controls Picture in Picture PIPSending Snapshots Re-Size the ViaVideo DisplayLeaving a Callback Message Address Book and Speed Dial Using the Address BookDo This Local Entries Local and Global Address Book EntriesGlobal ILS Server Entries Register This System When Powered On Go to the Directory Services screenDisplay Global Address Delete All Using Speed DialLock Dial Controlling Audio and VideoControlling Audio Via the On-Screen RemoteVia the Audio Screen Mute Auto Answer Calls in the Audio screen System Muting VideoChapter Multiple IP Addresses Collaboration and Application SharingChapter Using the System Information Screens System Information and DiagnosticsSystem Information and Diagnostics Diagnostics Network Statistics Audio Jitter Advanced StatisticsVideo Jitter Call Status Reset System Camera Calibration Generate Tone Setup Auto Answer Auto Start ViaVideo When Auto Start ViaVideo is selectedGeneral 323Mail Show Half-Size Display When Show Half-Size Display isShow Animations User NameDirectory Services LAN and Internet Register this system when starting ViaVideoDisplay Global Addresses IP Address Wins ResolutionDefault Gateway Host NameAudio Line Volume ControlMaster Volume Wave VolumePC Software SoftwareViaVideo Software Gatekeeper SetupDialing Speeds Display IP Dialing Extension 323Multiple IP Addresses Gatekeeper Dialing Speeds Use Fixed Ports Quality of Service and FirewallsDynamic Bandwidth Auto discover NAT IP addressNAT outside WAN address IP PrecedenceChapter PC with Speakers Audio ConnectionPC with Headphones Headphones Only Headset with Attached Microphone Simple Connection Just a Modem, Thanks Pick Your Connection TypeRouter With NAT, No Firewall Router With Firewall, Using a DMZRouter With Firewall Through a Virtual Private Network Configure Your ConnectionWhen you select Auto discover NAT IP Address, ViaVideo Configure your ViaVideo for NATSelect the System is Behind a NAT option System Information screen Open and Assign Ports in the FirewallRouter With Firewall, Using a DMZ Assign your ViaVideo to the DMZ Through a Virtual Private Network Appendix What’s a Firewall? Port Number Assignation Opening PortsIs it Safe? What’s a DMZ? What’s a Network Address Translator? Appendix Problem Explanation Solution General TroubleshootingInfoDiagnosticsGenerate Audio TroubleshootingWave, and Master Volume ControlsWindows Control Panel Video TroubleshootingBandwidth option InfoSetupH.323QOSError Message Explanation Solution Error MessagesInstallation Errors ErrorsSetupH.323 Gatekeeper settingAppendix C