Polycom ViaVideo manual On-Screen Remote Control

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Chapter 1

ViaVideo Quick Start

a.To display the Speed Dial screen, click the tab for speed dial entries on the right of the address book, or click Speed Dial from the ViaVideo main screen.

b.Double-click on the speed dial entry you want to call.

For more information about the Speed Dial screen, see “Using

Speed Dial,” on page 26.

3.While the call is connecting, ViaVideo presents the name and IP address of the party you are calling and the calling speed. A call progress indicator is displayed on the lower left of the screen to indicate that the call is connecting. The progress indicator changes progressively to blue, yellow, orange, and green as your call completes.

Blue	Ringing, attempting connection to far site
Yellow	Far site reached, waiting for answer
Orange	Negotiating data transfer
Green	Connected

4.Once your call is connected, ViaVideo shows the far site video, and the on-screen remote is displayed to the right of your screen. For more information about how to use the on-screen remote, see “Using the Remote Control,” on page 16.

Note If the call does not go through, one of the following messages is displayed:

Network Error The far site does not answer. There is either a network error, or more likely, the far site is not activated.

Far Site Busy The far site is currently in a call.

On-Screen Remote Control

When you place a call, a virtual remote control is displayed to the right of the ViaVideo screen. The remote control performs a variety of calling functions.

© Polycom, Inc.

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ViaVideo User’s Guide

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Contents ViaVideo User’s Guide Page Patent Information WarrantyOther Restrictions Trademark InformationRADVision Statement Important SafeguardsRegulatory Notices FCC Notice Underwriters’ Laboratories’ StatementContents Audio Connection System Information and DiagnosticsNetwork Connection Troubleshooting Contents ViaVideo User’s Guide Viii Hardware Requirements System Requirements and InstallationInstalling Hardware Installing SoftwareSoftware Requirements Turn on the Camera Starting ViaVideoViaVideo built-in microphone Initial SetupHeadset with microphone Placing a Call Using Manual DialingCamera Calibration Info icon Call status light IP address Chapter Using the Address Book or Speed Dialing New entry Edit entry Delete entry On-Screen Remote Control Answering Calls Ending a CallClosing ViaVideo Chapter Calling Features Using ViaVideoHang Up Using the Remote ControlSnapshot VolumeAudio Mute Minimize Window Information Screen AccessWindow Controls Picture in Picture PIPSending Snapshots Re-Size the ViaVideo DisplayLeaving a Callback Message Address Book and Speed Dial Using the Address BookDo This Local Entries Local and Global Address Book EntriesGlobal ILS Server Entries Register This System When Powered On Go to the Directory Services screenDisplay Global Address Delete All Using Speed DialLock Dial Controlling Audio and VideoControlling Audio Via the On-Screen RemoteVia the Audio Screen Mute Auto Answer Calls in the Audio screen System Muting VideoChapter Multiple IP Addresses Collaboration and Application SharingChapter Using the System Information Screens System Information and DiagnosticsSystem Information and Diagnostics Diagnostics Network Statistics Audio Jitter Advanced StatisticsVideo Jitter Call Status Reset System Camera Calibration Generate Tone Setup Auto Answer Auto Start ViaVideo When Auto Start ViaVideo is selectedGeneral 323Mail Show Half-Size Display When Show Half-Size Display isShow Animations User NameDirectory Services LAN and Internet Register this system when starting ViaVideoDisplay Global Addresses IP Address Wins ResolutionDefault Gateway Host NameAudio Line Volume ControlMaster Volume Wave VolumePC Software SoftwareViaVideo Software Gatekeeper SetupDialing Speeds Display IP Dialing Extension 323Multiple IP Addresses Gatekeeper Dialing Speeds Use Fixed Ports Quality of Service and FirewallsDynamic Bandwidth Auto discover NAT IP addressNAT outside WAN address IP PrecedenceChapter PC with Speakers Audio ConnectionPC with Headphones Headphones Only Headset with Attached Microphone Simple Connection Just a Modem, Thanks Pick Your Connection TypeRouter With NAT, No Firewall Router With Firewall, Using a DMZRouter With Firewall Through a Virtual Private Network Configure Your ConnectionWhen you select Auto discover NAT IP Address, ViaVideo Configure your ViaVideo for NATSelect the System is Behind a NAT option System Information screen Open and Assign Ports in the FirewallRouter With Firewall, Using a DMZ Assign your ViaVideo to the DMZ Through a Virtual Private Network Appendix What’s a Firewall? Port Number Assignation Opening PortsIs it Safe? What’s a DMZ? What’s a Network Address Translator? Appendix Problem Explanation Solution General TroubleshootingInfoDiagnosticsGenerate Audio TroubleshootingWave, and Master Volume ControlsWindows Control Panel Video TroubleshootingBandwidth option InfoSetupH.323QOSError Message Explanation Solution Error MessagesInstallation Errors ErrorsSetupH.323 Gatekeeper settingAppendix C