Polycom ViaVideo manual Multiple IP Addresses

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Chapter 3

System Information and Diagnostics

Multiple IP Addresses

If you are using multiple IP addresses, the Choose Other IP

Address option appears in the H.323 screen.

You can specify which IP address you want ViaVideo to use by clicking Choose Other IP Address and selecting the IP address you want ViaVideo to use. ViaVideo uses the new IP address when you restart the application.

ViaVideo detects more than one IP address when:

•There is more than one LAN card in your PC

•You are using a docking station and a PCMCIA network card

•You are connected to your network using a Virtual Private Network (VPN).

Note The option to choose more than one IP address is displayed in the H.323 screen only when ViaVideo detects the presence of more than one IP address at startup.

For more information about working with multiple IP addresses, see “Multiple IP Addresses,” on page 31.

© Polycom, Inc.

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ViaVideo User’s Guide

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Contents ViaVideo User’s Guide Page Other Restrictions WarrantyTrademark Information Patent InformationRegulatory Notices FCC Notice Important SafeguardsUnderwriters’ Laboratories’ Statement RADVision StatementContents Audio Connection System Information and DiagnosticsNetwork Connection Troubleshooting Contents ViaVideo User’s Guide Viii Hardware Requirements System Requirements and InstallationInstalling Hardware Installing SoftwareSoftware Requirements Turn on the Camera Starting ViaVideoViaVideo built-in microphone Initial SetupHeadset with microphone Placing a Call Using Manual DialingCamera Calibration Info icon Call status light IP address Chapter Using the Address Book or Speed Dialing New entry Edit entry Delete entry On-Screen Remote Control Answering Calls Ending a CallClosing ViaVideo Chapter Calling Features Using ViaVideoHang Up Using the Remote ControlSnapshot VolumeAudio Mute Window Controls Information Screen AccessPicture in Picture PIP Minimize WindowSending Snapshots Re-Size the ViaVideo DisplayLeaving a Callback Message Address Book and Speed Dial Using the Address BookDo This Local Entries Local and Global Address Book EntriesGlobal ILS Server Entries Register This System When Powered On Go to the Directory Services screenDisplay Global Address Delete All Using Speed DialLock Controlling Audio Controlling Audio and VideoVia the On-Screen Remote DialVia the Audio Screen Mute Auto Answer Calls in the Audio screen System Muting VideoChapter Multiple IP Addresses Collaboration and Application SharingChapter Using the System Information Screens System Information and DiagnosticsSystem Information and Diagnostics Diagnostics Network Statistics Audio Jitter Advanced StatisticsVideo Jitter Call Status Reset System Camera Calibration Generate Tone Setup General Auto Start ViaVideo When Auto Start ViaVideo is selected323 Auto AnswerShow Animations Show Half-Size Display When Show Half-Size Display isUser Name MailDirectory Services LAN and Internet Register this system when starting ViaVideoDisplay Global Addresses Default Gateway Wins ResolutionHost Name IP AddressAudio Master Volume Volume ControlWave Volume LinePC Software SoftwareViaVideo Software Gatekeeper SetupDialing Speeds Display IP Dialing Extension 323Multiple IP Addresses Gatekeeper Dialing Speeds Use Fixed Ports Quality of Service and FirewallsNAT outside WAN address Auto discover NAT IP addressIP Precedence Dynamic BandwidthChapter PC with Speakers Audio ConnectionPC with Headphones Headphones Only Headset with Attached Microphone Simple Connection Just a Modem, Thanks Pick Your Connection TypeRouter With NAT, No Firewall Router With Firewall, Using a DMZRouter With Firewall Through a Virtual Private Network Configure Your ConnectionWhen you select Auto discover NAT IP Address, ViaVideo Configure your ViaVideo for NATSelect the System is Behind a NAT option System Information screen Open and Assign Ports in the FirewallRouter With Firewall, Using a DMZ Assign your ViaVideo to the DMZ Through a Virtual Private Network Appendix What’s a Firewall? Port Number Assignation Opening PortsIs it Safe? What’s a DMZ? What’s a Network Address Translator? Appendix Problem Explanation Solution General TroubleshootingInfoDiagnosticsGenerate Audio TroubleshootingWave, and Master Volume ControlsWindows Control Panel Video TroubleshootingBandwidth option InfoSetupH.323QOSInstallation Errors Error MessagesErrors Error Message Explanation SolutionSetupH.323 Gatekeeper settingAppendix C