Polycom ViaVideo manual Gatekeeper setting, SetupH.323

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Appendix CTroubleshooting

Error Message	Explanation	Solution

Gatekeeper Discovery	You must allow ViaVideo to	Select Auto on the H.323
Required	discover the gatekeeper.	Gatekeeper setting
		(System Info>Setup>H.323
		Setup>H.323).

Gatekeeper Invalid Revision	Your gatekeeper may not	Check that your gatekeeper
	support the correct version	supports H.323, version 3.
	of H.323.

Gatekeeper Invalid Call	The gatekeeper has an	1. Check the Gatekeeper IP
Signal Address	invalid call signal address.	address.
		2. Check that the
		gatekeeper is still
		operational and
		configured correctly.

Gatekeeper Invalid RAS	The gatekeeper has an	1. Check the Gatekeeper IP
Address	invalid RAS Address.	address.
		2. Check that the
		gatekeeper is still
		operational and
		configured correctly.

Gatekeeper Invalid Terminal	The gatekeeper has an	Make sure your gatekeeper
Type	invalid terminal type.	has the correct terminal
		type.

Gatekeeper Undefined	An unknown error has	1. Check the Gatekeeper IP
Reason	occurred with the	address.
	gatekeeper.	2. Check that the
		2. Check that the
		gatekeeper is still
		operational and
		configured correctly.

Gatekeeper Transport Not	Gatekeeper transport is not	Verify that your gatekeeper
Supported	supported.	supports IP.

Gatekeeper Full	The gatekeeper did not	Make sure that your User
Registration Required	receive full registration	Name and other registration
	information.	information is not blank.

© Polycom, Inc.

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ViaVideo User’s Guide

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Contents ViaVideo User’s Guide Page Patent Information WarrantyOther Restrictions Trademark InformationRADVision Statement Important SafeguardsRegulatory Notices FCC Notice Underwriters’ Laboratories’ StatementContents Audio Connection System Information and DiagnosticsNetwork Connection Troubleshooting Contents ViaVideo User’s Guide Viii Hardware Requirements System Requirements and InstallationInstalling Hardware Installing SoftwareSoftware Requirements Turn on the Camera Starting ViaVideoViaVideo built-in microphone Initial SetupHeadset with microphone Placing a Call Using Manual DialingCamera Calibration Info icon Call status light IP address Chapter Using the Address Book or Speed Dialing New entry Edit entry Delete entry On-Screen Remote Control Answering Calls Ending a CallClosing ViaVideo Chapter Calling Features Using ViaVideoHang Up Using the Remote ControlSnapshot VolumeAudio Mute Minimize Window Information Screen AccessWindow Controls Picture in Picture PIPSending Snapshots Re-Size the ViaVideo DisplayLeaving a Callback Message Address Book and Speed Dial Using the Address BookDo This Local Entries Local and Global Address Book EntriesGlobal ILS Server Entries Register This System When Powered On Go to the Directory Services screenDisplay Global Address Delete All Using Speed DialLock Dial Controlling Audio and VideoControlling Audio Via the On-Screen RemoteVia the Audio Screen Mute Auto Answer Calls in the Audio screen System Muting VideoChapter Multiple IP Addresses Collaboration and Application SharingChapter Using the System Information Screens System Information and DiagnosticsSystem Information and Diagnostics Diagnostics Network Statistics Audio Jitter Advanced StatisticsVideo Jitter Call Status Reset System Camera Calibration Generate Tone Setup Auto Answer Auto Start ViaVideo When Auto Start ViaVideo is selectedGeneral 323Mail Show Half-Size Display When Show Half-Size Display isShow Animations User NameDirectory Services LAN and Internet Register this system when starting ViaVideoDisplay Global Addresses IP Address Wins ResolutionDefault Gateway Host NameAudio Line Volume ControlMaster Volume Wave VolumePC Software SoftwareViaVideo Software Gatekeeper SetupDialing Speeds Display IP Dialing Extension 323Multiple IP Addresses Gatekeeper Dialing Speeds Use Fixed Ports Quality of Service and FirewallsDynamic Bandwidth Auto discover NAT IP addressNAT outside WAN address IP PrecedenceChapter PC with Speakers Audio ConnectionPC with Headphones Headphones Only Headset with Attached Microphone Simple Connection Just a Modem, Thanks Pick Your Connection TypeRouter With NAT, No Firewall Router With Firewall, Using a DMZRouter With Firewall Through a Virtual Private Network Configure Your ConnectionWhen you select Auto discover NAT IP Address, ViaVideo Configure your ViaVideo for NATSelect the System is Behind a NAT option System Information screen Open and Assign Ports in the FirewallRouter With Firewall, Using a DMZ Assign your ViaVideo to the DMZ Through a Virtual Private Network Appendix What’s a Firewall? Port Number Assignation Opening PortsIs it Safe? What’s a DMZ? What’s a Network Address Translator? Appendix Problem Explanation Solution General TroubleshootingInfoDiagnosticsGenerate Audio TroubleshootingWave, and Master Volume ControlsWindows Control Panel Video TroubleshootingBandwidth option InfoSetupH.323QOSError Message Explanation Solution Error MessagesInstallation Errors ErrorsSetupH.323 Gatekeeper settingAppendix C