Polycom ViaVideo manual Error Messages, Installation Errors, Error Message Explanation Solution

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Appendix CTroubleshooting

Error Messages

The following tables give common error messages, their explanations, and solutions.

Installation Errors

The following table lists installation-related error messages, their explanations, and solutions.

Error Message	Explanation	Solution

ViaVideo generates the	The installer program can	Remove any directories that
following error message	not create the temporary file	begin with _is from their
while attempting to install:	needed to run the install.	Windows temp directory
Unable to open		and restart the install.
Unable to open
temporary file

H.323 Errors

The following errors are specific to H.323 gatekeepers.

Error Message	Explanation		Solution

Gatekeeper Unregistered	ViaVideo has been	1.	Check the Gatekeeper IP
	unregistered from your		address.
	gatekeeper.	2.	Check that the
		2.	Check that the
			gatekeeper is still
			operational and
			configured correctly.

Gatekeeper Not Found	The gatekeeper registration	1.	Check the Gatekeeper IP
	information is incorrect.		address.
		2.	Check that the
			gatekeeper is still
			operational and
			configured correctly.

Gatekeeper Duplicate Alias	The gatekeeper registration	Check with your system
	was not successful because	administrator for a valid user
	another system is using the	name.
	same user name.

ViaVideo User’s Guide

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Contents ViaVideo User’s Guide Page Trademark Information WarrantyOther Restrictions Patent InformationUnderwriters’ Laboratories’ Statement Important SafeguardsRegulatory Notices FCC Notice RADVision StatementContents System Information and Diagnostics Audio ConnectionNetwork Connection Troubleshooting Contents ViaVideo User’s Guide Viii System Requirements and Installation Hardware RequirementsInstalling Software Installing HardwareSoftware Requirements Starting ViaVideo Turn on the CameraInitial Setup ViaVideo built-in microphoneHeadset with microphone Using Manual Dialing Placing a CallCamera Calibration Info icon Call status light IP address Chapter Using the Address Book or Speed Dialing New entry Edit entry Delete entry On-Screen Remote Control Ending a Call Answering CallsClosing ViaVideo Chapter Using ViaVideo Calling FeaturesUsing the Remote Control Hang UpVolume SnapshotAudio Mute Picture in Picture PIP Information Screen AccessWindow Controls Minimize WindowRe-Size the ViaVideo Display Sending SnapshotsLeaving a Callback Message Using the Address Book Address Book and Speed DialDo This Local and Global Address Book Entries Local EntriesGlobal ILS Server Entries Go to the Directory Services screen Register This System When Powered OnDisplay Global Address Using Speed Dial Delete AllLock Via the On-Screen Remote Controlling Audio and VideoControlling Audio DialVia the Audio Screen Muting Video Mute Auto Answer Calls in the Audio screen SystemChapter Collaboration and Application Sharing Multiple IP AddressesChapter System Information and Diagnostics Using the System Information ScreensSystem Information and Diagnostics Diagnostics Network Statistics Advanced Statistics Audio JitterVideo Jitter Call Status Reset System Camera Calibration Generate Tone Setup 323 Auto Start ViaVideo When Auto Start ViaVideo is selectedGeneral Auto AnswerUser Name Show Half-Size Display When Show Half-Size Display isShow Animations MailDirectory Services Register this system when starting ViaVideo LAN and InternetDisplay Global Addresses Host Name Wins ResolutionDefault Gateway IP AddressAudio Wave Volume Volume ControlMaster Volume LineSoftware PC SoftwareViaVideo Software Setup GatekeeperDialing Speeds 323 Display IP Dialing ExtensionMultiple IP Addresses Gatekeeper Dialing Speeds Quality of Service and Firewalls Use Fixed PortsIP Precedence Auto discover NAT IP addressNAT outside WAN address Dynamic BandwidthChapter Audio Connection PC with SpeakersPC with Headphones Headphones Only Headset with Attached Microphone Pick Your Connection Type Simple Connection Just a Modem, ThanksRouter With Firewall, Using a DMZ Router With NAT, No FirewallRouter With Firewall Configure Your Connection Through a Virtual Private NetworkConfigure your ViaVideo for NAT When you select Auto discover NAT IP Address, ViaVideoSelect the System is Behind a NAT option Open and Assign Ports in the Firewall System Information screenRouter With Firewall, Using a DMZ Assign your ViaVideo to the DMZ Through a Virtual Private Network Appendix What’s a Firewall? Opening Ports Port Number AssignationIs it Safe? What’s a DMZ? What’s a Network Address Translator? Appendix General Troubleshooting Problem Explanation SolutionAudio Troubleshooting InfoDiagnosticsGenerateVolume Controls Wave, and MasterVideo Troubleshooting Windows Control PanelInfoSetupH.323QOS Bandwidth optionErrors Error MessagesInstallation Errors Error Message Explanation SolutionGatekeeper setting SetupH.323Appendix C