Polycom ViaVideo manual Reset System

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Chapter 3

System Information and Diagnostics

Reset System

The Reset System screen is used to clear user settings and local address book entries.

When resetting the system, you can choose to clear your personal information (user settings) and your local address book entries. By default, these options are not selected. If you click Reset System without selecting either option, nothing happens.

Resetting the system with Delete user settings selected clears all system information, including Global Address Book and ILS server addresses, your IP server address, and user information, and resets the information to the ViaVideo default settings.

Note Be sure to copy down any important system information (such as Global Address Book name and IP addresses) before resetting your system with the User Settings option selected.

If you have cleared your user settings, the next time you start the application, ViaVideo prompts you through the system configuration screens as it did when you powered on ViaVideo the first time.

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ViaVideo User’s Guide

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Contents ViaVideo User’s Guide Page Patent Information WarrantyOther Restrictions Trademark InformationRADVision Statement Important SafeguardsRegulatory Notices FCC Notice Underwriters’ Laboratories’ StatementContents Network Connection System Information and DiagnosticsAudio Connection Troubleshooting Contents ViaVideo User’s Guide Viii Hardware Requirements System Requirements and InstallationSoftware Requirements Installing SoftwareInstalling Hardware Turn on the Camera Starting ViaVideoViaVideo built-in microphone Initial SetupHeadset with microphone Camera Calibration Using Manual DialingPlacing a Call Info icon Call status light IP address Chapter Using the Address Book or Speed Dialing New entry Edit entry Delete entry On-Screen Remote Control Answering Calls Ending a CallClosing ViaVideo Chapter Calling Features Using ViaVideoHang Up Using the Remote ControlAudio Mute VolumeSnapshot Minimize Window Information Screen AccessWindow Controls Picture in Picture PIPSending Snapshots Re-Size the ViaVideo DisplayLeaving a Callback Message Address Book and Speed Dial Using the Address BookDo This Local Entries Local and Global Address Book EntriesGlobal ILS Server Entries Display Global Address Go to the Directory Services screenRegister This System When Powered On Lock Using Speed DialDelete All Dial Controlling Audio and VideoControlling Audio Via the On-Screen RemoteVia the Audio Screen Mute Auto Answer Calls in the Audio screen System Muting VideoChapter Multiple IP Addresses Collaboration and Application SharingChapter Using the System Information Screens System Information and DiagnosticsSystem Information and Diagnostics Diagnostics Network Statistics Video Jitter Advanced StatisticsAudio Jitter Call Status Reset System Camera Calibration Generate Tone Setup Auto Answer Auto Start ViaVideo When Auto Start ViaVideo is selectedGeneral 323Mail Show Half-Size Display When Show Half-Size Display isShow Animations User NameDirectory Services Display Global Addresses Register this system when starting ViaVideoLAN and Internet IP Address Wins ResolutionDefault Gateway Host NameAudio Line Volume ControlMaster Volume Wave VolumeViaVideo Software SoftwarePC Software Dialing Speeds SetupGatekeeper Display IP Dialing Extension 323Multiple IP Addresses Gatekeeper Dialing Speeds Use Fixed Ports Quality of Service and FirewallsDynamic Bandwidth Auto discover NAT IP addressNAT outside WAN address IP PrecedenceChapter PC with Speakers Audio ConnectionPC with Headphones Headphones Only Headset with Attached Microphone Simple Connection Just a Modem, Thanks Pick Your Connection TypeRouter With Firewall Router With Firewall, Using a DMZRouter With NAT, No Firewall Through a Virtual Private Network Configure Your ConnectionSelect the System is Behind a NAT option Configure your ViaVideo for NATWhen you select Auto discover NAT IP Address, ViaVideo System Information screen Open and Assign Ports in the FirewallRouter With Firewall, Using a DMZ Assign your ViaVideo to the DMZ Through a Virtual Private Network Appendix What’s a Firewall? Is it Safe? Opening PortsPort Number Assignation What’s a DMZ? What’s a Network Address Translator? Appendix Problem Explanation Solution General TroubleshootingInfoDiagnosticsGenerate Audio TroubleshootingWave, and Master Volume ControlsWindows Control Panel Video TroubleshootingBandwidth option InfoSetupH.323QOSError Message Explanation Solution Error MessagesInstallation Errors ErrorsSetupH.323 Gatekeeper settingAppendix C