Polycom manual PC Software, ViaVideo Software

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Chapter 3

System Information and Diagnostics

Software

The PC and ViaVideo software selections in the Software screen allow you to view software information. This is useful when you are troubleshooting PC problems, or if you are having trouble with the ViaVideo unit.

PC Software

The PC Software screen lets you view the following system properties without having to leave the ViaVideo application:

VGA Resolution VGA resolution setting.

Color Depth The color depth (or density) setting.

Display Mode The graphics display mode.

Operating System The operating system software version.

USB Universal Host Controller

The universal serial bus (USB) host controller software version.

Video Card

The type of video card installed.

ViaVideo Software

The ViaVideo Software screen lets you view and set the following information:

USB Driver Version	The version of the universal serial bus
	driver.
Camera Version	The version of software uploaded to the
	camera unit.
Boot Version	The version of software resident on the
	camera unit (firmware).
Software Update URL	The URL that ViaVideo uses to check for
	software updates. The default address is
	ViaVideo’s software update site:
	viavideo.austin.polycom.com.

ViaVideo User’s Guide

50

www.polycom.com

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Contents ViaVideo User’s Guide Page Trademark Information WarrantyOther Restrictions Patent InformationUnderwriters’ Laboratories’ Statement Important SafeguardsRegulatory Notices FCC Notice RADVision StatementContents Audio Connection System Information and DiagnosticsNetwork Connection Troubleshooting Contents ViaVideo User’s Guide Viii System Requirements and Installation Hardware RequirementsInstalling Hardware Installing SoftwareSoftware Requirements Starting ViaVideo Turn on the CameraInitial Setup ViaVideo built-in microphoneHeadset with microphone Placing a Call Using Manual DialingCamera Calibration Info icon Call status light IP address Chapter Using the Address Book or Speed Dialing New entry Edit entry Delete entry On-Screen Remote Control Ending a Call Answering CallsClosing ViaVideo Chapter Using ViaVideo Calling FeaturesUsing the Remote Control Hang UpSnapshot VolumeAudio Mute Picture in Picture PIP Information Screen AccessWindow Controls Minimize WindowRe-Size the ViaVideo Display Sending SnapshotsLeaving a Callback Message Using the Address Book Address Book and Speed DialDo This Local and Global Address Book Entries Local EntriesGlobal ILS Server Entries Register This System When Powered On Go to the Directory Services screenDisplay Global Address Delete All Using Speed DialLock Via the On-Screen Remote Controlling Audio and VideoControlling Audio DialVia the Audio Screen Muting Video Mute Auto Answer Calls in the Audio screen SystemChapter Collaboration and Application Sharing Multiple IP AddressesChapter System Information and Diagnostics Using the System Information ScreensSystem Information and Diagnostics Diagnostics Network Statistics Audio Jitter Advanced StatisticsVideo Jitter Call Status Reset System Camera Calibration Generate Tone Setup 323 Auto Start ViaVideo When Auto Start ViaVideo is selectedGeneral Auto AnswerUser Name Show Half-Size Display When Show Half-Size Display isShow Animations MailDirectory Services LAN and Internet Register this system when starting ViaVideoDisplay Global Addresses Host Name Wins ResolutionDefault Gateway IP AddressAudio Wave Volume Volume ControlMaster Volume LinePC Software SoftwareViaVideo Software Gatekeeper SetupDialing Speeds 323 Display IP Dialing ExtensionMultiple IP Addresses Gatekeeper Dialing Speeds Quality of Service and Firewalls Use Fixed PortsIP Precedence Auto discover NAT IP addressNAT outside WAN address Dynamic BandwidthChapter Audio Connection PC with SpeakersPC with Headphones Headphones Only Headset with Attached Microphone Pick Your Connection Type Simple Connection Just a Modem, ThanksRouter With NAT, No Firewall Router With Firewall, Using a DMZRouter With Firewall Configure Your Connection Through a Virtual Private NetworkWhen you select Auto discover NAT IP Address, ViaVideo Configure your ViaVideo for NATSelect the System is Behind a NAT option Open and Assign Ports in the Firewall System Information screenRouter With Firewall, Using a DMZ Assign your ViaVideo to the DMZ Through a Virtual Private Network Appendix What’s a Firewall? Port Number Assignation Opening PortsIs it Safe? What’s a DMZ? What’s a Network Address Translator? Appendix General Troubleshooting Problem Explanation SolutionAudio Troubleshooting InfoDiagnosticsGenerateVolume Controls Wave, and MasterVideo Troubleshooting Windows Control PanelInfoSetupH.323QOS Bandwidth optionErrors Error MessagesInstallation Errors Error Message Explanation SolutionGatekeeper setting SetupH.323Appendix C