Canon P-I9900-QSG-1203 quick start Troubleshooting, When an Error Occurs

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Troubleshooting

Troubleshooting

This section provides troubleshooting tips for the most common printing problems. Troubleshooting usually falls into one of the following categories.

•“Cannot Install the Printer Driver” on page 62.

•“The USB 2.0 Hi-speed Connection Does Not Work Properly” on page 63.

•“Print Quality is Poor or Contains Errors” on page 64.

•“Troubleshooting Printer Hardware” on page 66.

•“Paper Does Not Feed Properly” on page 68.

•“Handling Error Messages” on page 69.

•“An Error Message Appears on the Screen” on page 71.

•“Cannot Print Properly from the Digital Camera” on page 73.

Refer to the User's Guide for additional information on topics not covered in this section.

When an Error Occurs

The BJ Status Monitor opens and displays a message when an error occurs. Take the appropriate action described in the message.

The message may vary depending on your operating system.

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Contents Quick Start Guide Getting Help from Canon Series Photo Printer Quick Start Guide Copyright Contents Basic Printing Press the Power buttonTurning on the Printer Print Media to Avoid Loading PaperPrepare to load paper Loading the Print MediaFlatten the four corners of the paper before loading it Load Limit Mark Load the paperDocuments Using Specialty MediaPhoto Quality Media Type Canon Specialty MediaCaring for Your Photographs Printing with Windows Basic Printing Specify the required settings Basic Printing Print the document Create a document or open a file to print Printing with MacintoshSelect Quality & Media from the pull-down menu Basic Printing Advanced Printing Connecting to a Digital CameraPrinting Photographs Directly from a Digital Camera Advanced Printing Direct Printing from PictBridge-compatible Digital Cameras Default Camera SettingsAdditional Settings About Date print Advanced Printing About Paper Size and Paper TypeAbout Image optimize Media Types for Digital Camera Digital Camera Setting Media TypeSelect the Canon i9900 icon Accessing the Printer DriverYour application, select the command to print a document Adjusting Print Quality Adjusting the Print Quality for PhotographsPrinter Driver Settings Improving the Quality of Printed ImagesSee Printing with Macintosh on To manually adjust Print Quality settingsTo automatically optimize the image Advanced Printing When the process is complete, click PrintTo use Vivid Photo option To reduce noise from images taken with a digital camera Click OK Click OK on the Profiles tab Saving and Recalling Driver SettingsPrinting Profiles, and click Delete Profiles, and click Retrieve from ProfilesChanging drivers settings Retrieving print settingsUsing the Printer Driver Options Resizing the Image by Selecting Using the Bundled Software Select photographs Printing Borderless Photographs with WindowsStart Easy-PhotoPrint Select the layout Select the paperSelect Borderless full Printing Borderless Photographs with Macintosh Advanced Printing Select photographs Advanced Printing Select the paper Replacing an Ink Tank Printing MaintenanceKnowing When to Replace Ink Tank Click About ink on BJ Printer Utility Remove the empty ink tank Prepare a replacement ink tankReplacing Ink Tanks Close the front cover Insert the ink tankSee Printing the Nozzle Check Pattern on When Printing Becomes Faint or Colors are IncorrectSee Print Head Cleaning on Print the Nozzle Check Pattern Printing the Nozzle Check PatternClick Print Check Pattern See Examining the Nozzle Check Pattern onDouble-click the Print Center or Printer Setup Utility icon Examining the Nozzle Check Pattern Printing Maintenance Cleaning on Pattern Check dialog box Print Head CleaningStart Print Head Cleaning If the problem persists, perform print head deep cleaning Select Cleaning from the pull-down menu When the confirmation message is displayed, click OK Start Print Head Deep Cleaning Print Head Deep CleaningClick Execute Double-click the Print Center or Printer Setup Utility icon Printing Maintenance Print the pattern Aligning the Print HeadSelect Align heads manually check box, and then click Send Printing Maintenance Align the Print Head Select Custom Settings from the pull-down menu Enter the numbers Click Send Click Quit When an Error Occurs TroubleshootingReinstall the printer driver Cannot Install the Printer DriverClick Start Over on the Installation CD-ROM iconSystems Requirements on USB 2.0 Hi-speed Connection Does Not Work ProperlySee Print Head Cleaning on Print Quality is Poor or Contains ErrorsSee Replacing an Ink Tank on See Aligning the Print Head onSee Paper Does Not Feed Properly on Click the Maintenance tab and then Custom SettingsSee Print Media to Avoid on Types Suitable for Borderless Printing onClick the Maintenance tab and then Start Status Monitor Troubleshooting Printer HardwareSelect Cancel All Documents in the Printer menu Windows Me, WindowsPrinter Does Not Printer Slot, whichever is easier Paper Does Not Feed ProperlyNumber Possible Cause Try This Flashes Handling Error MessagesNumber Flashes Possible Cause Try This Click Maintenance tab and then Custom Settings An Error Message Appears on the ScreenSee Handling Error Messages on UninstallCannot Print Properly from the Digital Camera RESUME/CANCEL buttonTroubleshooting Appendix Installing the Printer Driver When Using Mac OSUser’s Guide Table of Contents Printer SpecificationsBubble Jet Direct Print Additional Systems Requirements for Electric Manuals BJ Printer Driver Systems RequirementsUSB*1 interface USB 2.0 Hi-Speed*2interface Windows XP/Windows 2000 65MB Windows Me/Windows 98 30MBSafety Precautions Service When moving the printer, carry the printer at both endsClose to a heating source Do not place the printer on a thick rug or carpetColor Printer Model K10238 Regulatory InformationCanon U.S.A., INC. Limited Warranty --- USA Only Canon U.S.A., Inc One Canon Plaza Lake Success, NY Index Index10, 21 Canon Specialty Papers Description Order # Ink TanksCanon Inc Canon U.S.A., IncCanon Canada, Inc Canon Latin America, Inc