Canon P-I9900-QSG-1203 quick start Troubleshooting Printer Hardware, Windows Me, Windows

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Troubleshooting

Troubleshooting Printer Hardware

Problem

Possible Cause

Try This

Printer Does Not	Print head has	Stop printing and turn the printer off for at least 15 minutes to allow the print head
Start or Printer	overheated due to	to cool down.
Stops During	long periods of	The print head tends to overheat when printing continuously for long periods of
Print Jobs	continuous printing	time. The print head is designed to automatically pause at line breaks before
		resuming printing in order to cool down.
		Caution		The area around the print head can become extremely hot
				during extended print operation. Always avoid touching the
				print head and its peripheral components.

	Printing high-	Wait until the print job finishes.
	resolution	The POWER lamp flashes green while the print data is being processed. Printing
	photographs and	photographs and high-density graphics can take time.
	graphics

	Printer cable is too	Avoid using USB cables longer than 16.4 feet.
	long

	You have changed	Open Printers and Faxes (Printers in Windows 2000) from Control Panel and select
	the USB cable from	the non grayed-out printer icon			to print from.
	the lower port to	The grayed-out printer icon			is for the port that is no longer connected.
	the upper one on	The grayed-out printer icon			is for the port that is no longer connected.
	the printer or vice-
	versa, which
	created a second
	printer icon.

	There may be	Restart your computer. It may solve the problem.
	problems in your	Delete undesired print jobs, if there are any. Use BJ Status Monitor in Windows or
	operating system	BJ Print Monitor in Macintosh for the deletion.


		1. Open the Printer Properties dialog box.
		See “Opening the Printer Properties Dialog Box Directly from the Start Menu”
		on page 20.
		2. Click the Maintenance tab and then Start Status Monitor.
		3. Click Display Print Queue.
		4. Select Cancel All Documents in the Printer menu.
		5. Click Yes when the confirmation message appears.
		The print job is deleted.
		Note		In Windows Me, Windows 98
				Click to select an undesired document and select Purge Print
				Documents in the Printer menu.

1.Select Applications from the Go menu.

2.Double-click the Print Center (or Printer Setup Utility) icon in the Utilities folder.

3.Double-click i9900 displayed under Name in the Printer List.

4. Click to select an undesired document and click	.
The print job is deleted.

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Contents Quick Start Guide Getting Help from Canon Series Photo Printer Quick Start Guide Copyright Contents Turning on the Printer Press the Power buttonBasic Printing Loading Paper Print Media to AvoidFlatten the four corners of the paper before loading it Loading the Print MediaPrepare to load paper Load the paper Load Limit MarkPhoto Quality Media Using Specialty MediaDocuments Canon Specialty Media TypeCaring for Your Photographs Printing with Windows Basic Printing Specify the required settings Basic Printing Print the document Printing with Macintosh Create a document or open a file to printSelect Quality & Media from the pull-down menu Basic Printing Printing Photographs Directly from a Digital Camera Connecting to a Digital CameraAdvanced Printing Advanced Printing Additional Settings Default Camera SettingsDirect Printing from PictBridge-compatible Digital Cameras About Image optimize Advanced Printing About Paper Size and Paper TypeAbout Date print Digital Camera Setting Media Type Media Types for Digital CameraYour application, select the command to print a document Accessing the Printer DriverSelect the Canon i9900 icon Printer Driver Settings Adjusting the Print Quality for PhotographsAdjusting Print Quality Improving the Quality of Printed ImagesTo manually adjust Print Quality settings See Printing with Macintosh onAdvanced Printing When the process is complete, click Print To automatically optimize the imageTo use Vivid Photo option To reduce noise from images taken with a digital camera Saving and Recalling Driver Settings Click OK Click OK on the Profiles tabProfiles, and click Retrieve from Profiles Printing Profiles, and click DeleteRetrieving print settings Changing drivers settingsUsing the Printer Driver Options Resizing the Image by Selecting Using the Bundled Software Start Easy-PhotoPrint Printing Borderless Photographs with WindowsSelect photographs Select the paper Select the layoutSelect Borderless full Printing Borderless Photographs with Macintosh Advanced Printing Select photographs Advanced Printing Select the paper Printing Maintenance Replacing an Ink TankKnowing When to Replace Ink Tank Click About ink on BJ Printer Utility Replacing Ink Tanks Prepare a replacement ink tankRemove the empty ink tank Insert the ink tank Close the front coverSee Print Head Cleaning on When Printing Becomes Faint or Colors are IncorrectSee Printing the Nozzle Check Pattern on Click Print Check Pattern Printing the Nozzle Check PatternPrint the Nozzle Check Pattern See Examining the Nozzle Check Pattern onDouble-click the Print Center or Printer Setup Utility icon Examining the Nozzle Check Pattern Printing Maintenance Start Print Head Cleaning Print Head CleaningCleaning on Pattern Check dialog box If the problem persists, perform print head deep cleaning Select Cleaning from the pull-down menu When the confirmation message is displayed, click OK Print Head Deep Cleaning Start Print Head Deep CleaningClick Execute Double-click the Print Center or Printer Setup Utility icon Printing Maintenance Aligning the Print Head Print the patternSelect Align heads manually check box, and then click Send Printing Maintenance Align the Print Head Select Custom Settings from the pull-down menu Enter the numbers Click Send Click Quit Troubleshooting When an Error OccursClick Start Over on the Installation Cannot Install the Printer DriverReinstall the printer driver CD-ROM iconUSB 2.0 Hi-speed Connection Does Not Work Properly Systems Requirements onSee Replacing an Ink Tank on Print Quality is Poor or Contains ErrorsSee Print Head Cleaning on See Aligning the Print Head onSee Print Media to Avoid on Click the Maintenance tab and then Custom SettingsSee Paper Does Not Feed Properly on Types Suitable for Borderless Printing onSelect Cancel All Documents in the Printer menu Troubleshooting Printer HardwareClick the Maintenance tab and then Start Status Monitor Windows Me, WindowsPrinter Does Not Paper Does Not Feed Properly Printer Slot, whichever is easierHandling Error Messages Number Possible Cause Try This FlashesNumber Flashes Possible Cause Try This An Error Message Appears on the Screen Click Maintenance tab and then Custom SettingsUninstall See Handling Error Messages onRESUME/CANCEL button Cannot Print Properly from the Digital CameraTroubleshooting Installing the Printer Driver When Using Mac OS AppendixUser’s Guide Table of Contents Specifications PrinterBubble Jet Direct Print USB*1 interface USB 2.0 Hi-Speed*2interface BJ Printer Driver Systems RequirementsAdditional Systems Requirements for Electric Manuals Windows XP/Windows 2000 65MB Windows Me/Windows 98 30MBSafety Precautions Close to a heating source When moving the printer, carry the printer at both endsService Do not place the printer on a thick rug or carpetRegulatory Information Color Printer Model K10238Canon U.S.A., INC. Limited Warranty --- USA Only Canon U.S.A., Inc One Canon Plaza Lake Success, NY Index Index10, 21 Description Order # Ink Tanks Canon Specialty PapersCanon Canada, Inc Canon U.S.A., IncCanon Inc Canon Latin America, Inc