Canon P-I9900-QSG-1203 quick start Handling Error Messages, Number Possible Cause Try This Flashes

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Troubleshooting

Handling Error Messages

When a printer error occurs, the POWER/ERROR lamp flashes. The number of flashes indicates the type of error that has occurred. Count the flashes and take the appropriate action to correct the error.

Number of	Possible Cause	Try This
Flashes
Two flashes	Printer is out of	Reload paper to the Auto Sheet Feeder and press the RESUME/CANCEL button.
	paper/Paper does
	not feed

Three flashes	Paper jam	If a paper jam occurs, clear the jammed paper, reload paper in the printer, then
		press the RESUME/CANCEL button.

Four flashes	Empty ink tank	Press the RESUME/CANCEL button to resume printing with an empty ink tank.
		Replace it with a new ink tank immediately after the printing. It may damage the
		printer if you continue printing with an empty ink tank.
		See “Replacing an Ink Tank” on page 38.

Five flashes	Print head not	Install the print head. If the print head is already installed, remove the print head
	installed/Print head	and check the electrical contacts for foreign matter, then reinstall.
	not installed	After reinstalling the print head, you may need to realign it.
	correctly/Defective	If this error still remains, the print head may be damaged. Contact the Customer
	print head
	print head	Care Center.
		Care Center.

Eight flashes	Waste ink absorber	The printer has a built-in waste ink absorber to hold the ink used during print head
	almost full*	cleaning. Eight flashes indicates that this absorber is nearly full.
		Press the RESUME/CANCEL button to clear the error so printing can continue.
		Contact the Customer Care Center.

Nine flashes	A specified period	Disconnect the camera cable, press the printer's RESUME/CANCEL button and
	of time has elapsed	reconnect the cable.
	without receiving a	If the error is not fixed, there is a possibility that you are using a digital camera or
	response from the	digital video camcorder that is not supported by this printer. Use a digital camera
	digital camera/The	or digital video camcorder compatible with this printer.
	digital camera or
	digital video
	camcorder
	connected is not
	compatible with
	this printer

*The waste ink absorber absorbs ink used at cleaning and so on. When you experience this error, you must replace the waste ink absorber and check the printer.

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Contents Quick Start Guide Getting Help from Canon Series Photo Printer Quick Start Guide Copyright Contents Turning on the Printer Press the Power buttonBasic Printing Print Media to Avoid Loading PaperFlatten the four corners of the paper before loading it Loading the Print MediaPrepare to load paper Load Limit Mark Load the paperPhoto Quality Media Using Specialty MediaDocuments Type Canon Specialty MediaCaring for Your Photographs Printing with Windows Basic Printing Specify the required settings Basic Printing Print the document Create a document or open a file to print Printing with MacintoshSelect Quality & Media from the pull-down menu Basic Printing Printing Photographs Directly from a Digital Camera Connecting to a Digital CameraAdvanced Printing Advanced Printing Additional Settings Default Camera SettingsDirect Printing from PictBridge-compatible Digital Cameras About Image optimize Advanced Printing About Paper Size and Paper TypeAbout Date print Media Types for Digital Camera Digital Camera Setting Media TypeYour application, select the command to print a document Accessing the Printer DriverSelect the Canon i9900 icon Adjusting Print Quality Adjusting the Print Quality for PhotographsPrinter Driver Settings Improving the Quality of Printed ImagesSee Printing with Macintosh on To manually adjust Print Quality settingsTo automatically optimize the image Advanced Printing When the process is complete, click PrintTo use Vivid Photo option To reduce noise from images taken with a digital camera Click OK Click OK on the Profiles tab Saving and Recalling Driver SettingsPrinting Profiles, and click Delete Profiles, and click Retrieve from ProfilesChanging drivers settings Retrieving print settingsUsing the Printer Driver Options Resizing the Image by Selecting Using the Bundled Software Start Easy-PhotoPrint Printing Borderless Photographs with WindowsSelect photographs Select the layout Select the paperSelect Borderless full Printing Borderless Photographs with Macintosh Advanced Printing Select photographs Advanced Printing Select the paper Replacing an Ink Tank Printing MaintenanceKnowing When to Replace Ink Tank Click About ink on BJ Printer Utility Replacing Ink Tanks Prepare a replacement ink tankRemove the empty ink tank Close the front cover Insert the ink tankSee Print Head Cleaning on When Printing Becomes Faint or Colors are IncorrectSee Printing the Nozzle Check Pattern on Print the Nozzle Check Pattern Printing the Nozzle Check PatternClick Print Check Pattern See Examining the Nozzle Check Pattern onDouble-click the Print Center or Printer Setup Utility icon Examining the Nozzle Check Pattern Printing Maintenance Start Print Head Cleaning Print Head CleaningCleaning on Pattern Check dialog box If the problem persists, perform print head deep cleaning Select Cleaning from the pull-down menu When the confirmation message is displayed, click OK Start Print Head Deep Cleaning Print Head Deep CleaningClick Execute Double-click the Print Center or Printer Setup Utility icon Printing Maintenance Print the pattern Aligning the Print HeadSelect Align heads manually check box, and then click Send Printing Maintenance Align the Print Head Select Custom Settings from the pull-down menu Enter the numbers Click Send Click Quit When an Error Occurs TroubleshootingReinstall the printer driver Cannot Install the Printer DriverClick Start Over on the Installation CD-ROM iconSystems Requirements on USB 2.0 Hi-speed Connection Does Not Work ProperlySee Print Head Cleaning on Print Quality is Poor or Contains ErrorsSee Replacing an Ink Tank on See Aligning the Print Head onSee Paper Does Not Feed Properly on Click the Maintenance tab and then Custom SettingsSee Print Media to Avoid on Types Suitable for Borderless Printing onClick the Maintenance tab and then Start Status Monitor Troubleshooting Printer HardwareSelect Cancel All Documents in the Printer menu Windows Me, WindowsPrinter Does Not Printer Slot, whichever is easier Paper Does Not Feed ProperlyNumber Possible Cause Try This Flashes Handling Error MessagesNumber Flashes Possible Cause Try This Click Maintenance tab and then Custom Settings An Error Message Appears on the ScreenSee Handling Error Messages on UninstallCannot Print Properly from the Digital Camera RESUME/CANCEL buttonTroubleshooting Appendix Installing the Printer Driver When Using Mac OSUser’s Guide Table of Contents Printer SpecificationsBubble Jet Direct Print Additional Systems Requirements for Electric Manuals BJ Printer Driver Systems RequirementsUSB*1 interface USB 2.0 Hi-Speed*2interface Windows XP/Windows 2000 65MB Windows Me/Windows 98 30MBSafety Precautions Service When moving the printer, carry the printer at both endsClose to a heating source Do not place the printer on a thick rug or carpetColor Printer Model K10238 Regulatory InformationCanon U.S.A., INC. Limited Warranty --- USA Only Canon U.S.A., Inc One Canon Plaza Lake Success, NY Index Index10, 21 Canon Specialty Papers Description Order # Ink TanksCanon Inc Canon U.S.A., IncCanon Canada, Inc Canon Latin America, Inc