Canon P-I9900-QSG-1203 quick start Uninstall, See Handling Error Messages on

Page 76

Troubleshooting

 

Problem

Possible Cause

 

Try This

 

 

 

Faulty connection

Ensure that the printer cable is securely connected to the computer.

 

 

 

 

Note

If using a switching hub or other device, disconnect the printer

Error Writing/

 

Output to USBxxx

 

 

and reconnect it directly to the computer and try printing again.

(USBPRNxx)

 

 

If successful, the problem may have been with the device.

 

 

 

 

 

There could also be a problem with the cable(s). Replace the

 

 

 

 

 

cable(s) and try printing again.

 

 

 

 

 

 

 

 

Printer driver is not

Uninstall then reinstall the printer driver.

 

 

 

installed properly

1. Click Start, and select All Programs (or Programs), Canon i9900, and

 

 

 

 

Uninstall.

 

2.Follow the on-screen instructions to uninstall driver.

3.Follow the procedures described in the Easy Setup Instructions and reinstall the printer driver.

 

 

 

Printer is not ready

If the POWER lamp is off, turn the printer on.

 

 

 

 

 

 

 

If the POWER lamp is flashing green, the printer is initializing. Wait until the

“Error No.: X300”

 

 

POWER lamp stops flashing.

 

 

 

 

 

 

 

 

 

 

 

 

Printer is not

Ensure that the printer is securely connected to the computer.

 

 

 

properly connected

Note

If using a switching hub, FireWire repeater hub, or other

 

 

 

 

 

 

 

 

 

device, disconnect the printer and reconnect it directly to the

 

 

 

 

 

computer and try printing again.

 

 

 

 

 

If successful, the problem may have been with the device.

 

 

 

 

 

There could also be a problem with the cable(s). Replace the

 

 

 

 

 

cable(s) and try printing again.

 

 

 

 

 

 

 

 

Specified printer

1. Double-click the hard disk icon where the printer driver was installed, then

 

 

 

name is not on the

the Applications folder, and then the Utilities folder.

 

 

 

Printer list under

2. Double-click the Print Center (or Printer Setup Utility) icon.

 

 

 

Print Center

 

 

 

3. Ensure that i9900 is indicated in the Printer list.

 

 

 

 

 

 

 

 

 

 

 

 

Waste ink absorber

The printer has a built-in waste ink absorber to hold the ink used during print

 

 

 

almost full*

head cleaning. Eight flashes indicates that this absorber is nearly full.

“Error No.: 1700”

 

Press the RESUME/CANCEL button to clear the error so printing can continue.

 

 

 

 

 

 

 

 

Contact the Customer Care Center.

 

 

 

 

 

 

 

 

Simple print head

Simple print head alignment failed.

 

 

 

alignment failed

See “Handling Error Messages” on page 69.

“Error No.: 2500”

 

*The waste ink absorber absorbs ink used at cleaning and so on. When you experience this error, you must replace the waste ink absorber and check the printer.

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Contents Quick Start Guide Getting Help from Canon Series Photo Printer Quick Start Guide Copyright Contents Turning on the Printer Press the Power buttonBasic Printing Loading Paper Print Media to AvoidFlatten the four corners of the paper before loading it Loading the Print MediaPrepare to load paper Load the paper Load Limit MarkPhoto Quality Media Using Specialty MediaDocuments Canon Specialty Media TypeCaring for Your Photographs Printing with Windows Basic Printing Specify the required settings Basic Printing Print the document Printing with Macintosh Create a document or open a file to printSelect Quality & Media from the pull-down menu Basic Printing Printing Photographs Directly from a Digital Camera Connecting to a Digital CameraAdvanced Printing Advanced Printing Additional Settings Default Camera SettingsDirect Printing from PictBridge-compatible Digital Cameras About Image optimize Advanced Printing About Paper Size and Paper TypeAbout Date print Digital Camera Setting Media Type Media Types for Digital CameraYour application, select the command to print a document Accessing the Printer DriverSelect the Canon i9900 icon Adjusting the Print Quality for Photographs Adjusting Print QualityPrinter Driver Settings Improving the Quality of Printed ImagesTo manually adjust Print Quality settings See Printing with Macintosh onAdvanced Printing When the process is complete, click Print To automatically optimize the imageTo use Vivid Photo option To reduce noise from images taken with a digital camera Saving and Recalling Driver Settings Click OK Click OK on the Profiles tabProfiles, and click Retrieve from Profiles Printing Profiles, and click DeleteRetrieving print settings Changing drivers settingsUsing the Printer Driver Options Resizing the Image by Selecting Using the Bundled Software Start Easy-PhotoPrint Printing Borderless Photographs with WindowsSelect photographs Select the paper Select the layoutSelect Borderless full Printing Borderless Photographs with Macintosh Advanced Printing Select photographs Advanced Printing Select the paper Printing Maintenance Replacing an Ink TankKnowing When to Replace Ink Tank Click About ink on BJ Printer Utility Replacing Ink Tanks Prepare a replacement ink tankRemove the empty ink tank Insert the ink tank Close the front coverSee Print Head Cleaning on When Printing Becomes Faint or Colors are IncorrectSee Printing the Nozzle Check Pattern on Printing the Nozzle Check Pattern Print the Nozzle Check PatternClick Print Check Pattern See Examining the Nozzle Check Pattern onDouble-click the Print Center or Printer Setup Utility icon Examining the Nozzle Check Pattern Printing Maintenance Start Print Head Cleaning Print Head CleaningCleaning on Pattern Check dialog box If the problem persists, perform print head deep cleaning Select Cleaning from the pull-down menu When the confirmation message is displayed, click OK Print Head Deep Cleaning Start Print Head Deep CleaningClick Execute Double-click the Print Center or Printer Setup Utility icon Printing Maintenance Aligning the Print Head Print the patternSelect Align heads manually check box, and then click Send Printing Maintenance Align the Print Head Select Custom Settings from the pull-down menu Enter the numbers Click Send Click Quit Troubleshooting When an Error OccursCannot Install the Printer Driver Reinstall the printer driverClick Start Over on the Installation CD-ROM iconUSB 2.0 Hi-speed Connection Does Not Work Properly Systems Requirements onPrint Quality is Poor or Contains Errors See Print Head Cleaning onSee Replacing an Ink Tank on See Aligning the Print Head onClick the Maintenance tab and then Custom Settings See Paper Does Not Feed Properly onSee Print Media to Avoid on Types Suitable for Borderless Printing onTroubleshooting Printer Hardware Click the Maintenance tab and then Start Status MonitorSelect Cancel All Documents in the Printer menu Windows Me, WindowsPrinter Does Not Paper Does Not Feed Properly Printer Slot, whichever is easierHandling Error Messages Number Possible Cause Try This FlashesNumber Flashes Possible Cause Try This An Error Message Appears on the Screen Click Maintenance tab and then Custom SettingsUninstall See Handling Error Messages onRESUME/CANCEL button Cannot Print Properly from the Digital CameraTroubleshooting Installing the Printer Driver When Using Mac OS AppendixUser’s Guide Table of Contents Specifications PrinterBubble Jet Direct Print BJ Printer Driver Systems Requirements Additional Systems Requirements for Electric ManualsUSB*1 interface USB 2.0 Hi-Speed*2interface Windows XP/Windows 2000 65MB Windows Me/Windows 98 30MBSafety Precautions When moving the printer, carry the printer at both ends ServiceClose to a heating source Do not place the printer on a thick rug or carpetRegulatory Information Color Printer Model K10238Canon U.S.A., INC. Limited Warranty --- USA Only Canon U.S.A., Inc One Canon Plaza Lake Success, NY Index Index10, 21 Description Order # Ink Tanks Canon Specialty PapersCanon U.S.A., Inc Canon IncCanon Canada, Inc Canon Latin America, Inc
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