Canon P-I9900-QSG-1203 quick start Number Flashes Possible Cause Try This

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Troubleshooting

Number of

Flashes

Possible Cause

Try This

Eleven flashes	Simple print head	Possible causes are as follows:
	alignment failed	•	Ink has run out.
		•	Print head nozzles are clogged.
		•	The paper output tray has been exposed to a strong light source preventing
			correct print head alignment.

Press the RESUME/CANCEL button.

See “Printing the Nozzle Check Pattern” on page 44, for information on how to print a nozzle check pattern.

If you suspect the paper output tray has been exposed to a strong source of light, press the RESUME/CANCEL button and move the printer to a darker location. Try to align the print head again.

If print head alignment fails again, manually align the print head.

See “Aligning the Print Head” on page 56 for information on the manual print head alignment.

Note POWER lamp flashes	An error that requires contacting the Customer Care Center may have occurred.
alternately green and	Disconnect the printer cable from the printer, and then turn the printer off and
orange	unplug the printer from the power supply. Plug the printer back in and turn the
	printer back on after leaving it about 10 minutes.

If the problem remains, contact the Customer Care Center.

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Contents Quick Start Guide Getting Help from Canon Series Photo Printer Quick Start Guide Copyright Contents Basic Printing Press the Power buttonTurning on the Printer Loading Paper Print Media to AvoidPrepare to load paper Loading the Print MediaFlatten the four corners of the paper before loading it Load the paper Load Limit MarkDocuments Using Specialty MediaPhoto Quality Media Canon Specialty Media TypeCaring for Your Photographs Printing with Windows Basic Printing Specify the required settings Basic Printing Print the document Printing with Macintosh Create a document or open a file to printSelect Quality & Media from the pull-down menu Basic Printing Advanced Printing Connecting to a Digital CameraPrinting Photographs Directly from a Digital Camera Advanced Printing Direct Printing from PictBridge-compatible Digital Cameras Default Camera SettingsAdditional Settings About Date print Advanced Printing About Paper Size and Paper TypeAbout Image optimize Digital Camera Setting Media Type Media Types for Digital CameraSelect the Canon i9900 icon Accessing the Printer DriverYour application, select the command to print a document Printer Driver Settings Adjusting the Print Quality for PhotographsAdjusting Print Quality Improving the Quality of Printed ImagesTo manually adjust Print Quality settings See Printing with Macintosh onAdvanced Printing When the process is complete, click Print To automatically optimize the imageTo use Vivid Photo option To reduce noise from images taken with a digital camera Saving and Recalling Driver Settings Click OK Click OK on the Profiles tabProfiles, and click Retrieve from Profiles Printing Profiles, and click DeleteRetrieving print settings Changing drivers settingsUsing the Printer Driver Options Resizing the Image by Selecting Using the Bundled Software Select photographs Printing Borderless Photographs with WindowsStart Easy-PhotoPrint Select the paper Select the layoutSelect Borderless full Printing Borderless Photographs with Macintosh Advanced Printing Select photographs Advanced Printing Select the paper Printing Maintenance Replacing an Ink TankKnowing When to Replace Ink Tank Click About ink on BJ Printer Utility Remove the empty ink tank Prepare a replacement ink tankReplacing Ink Tanks Insert the ink tank Close the front coverSee Printing the Nozzle Check Pattern on When Printing Becomes Faint or Colors are IncorrectSee Print Head Cleaning on Click Print Check Pattern Printing the Nozzle Check PatternPrint the Nozzle Check Pattern See Examining the Nozzle Check Pattern onDouble-click the Print Center or Printer Setup Utility icon Examining the Nozzle Check Pattern Printing Maintenance Cleaning on Pattern Check dialog box Print Head CleaningStart Print Head Cleaning If the problem persists, perform print head deep cleaning Select Cleaning from the pull-down menu When the confirmation message is displayed, click OK Print Head Deep Cleaning Start Print Head Deep CleaningClick Execute Double-click the Print Center or Printer Setup Utility icon Printing Maintenance Aligning the Print Head Print the patternSelect Align heads manually check box, and then click Send Printing Maintenance Align the Print Head Select Custom Settings from the pull-down menu Enter the numbers Click Send Click Quit Troubleshooting When an Error OccursClick Start Over on the Installation Cannot Install the Printer DriverReinstall the printer driver CD-ROM iconUSB 2.0 Hi-speed Connection Does Not Work Properly Systems Requirements onSee Replacing an Ink Tank on Print Quality is Poor or Contains ErrorsSee Print Head Cleaning on See Aligning the Print Head onSee Print Media to Avoid on Click the Maintenance tab and then Custom SettingsSee Paper Does Not Feed Properly on Types Suitable for Borderless Printing onSelect Cancel All Documents in the Printer menu Troubleshooting Printer HardwareClick the Maintenance tab and then Start Status Monitor Windows Me, WindowsPrinter Does Not Paper Does Not Feed Properly Printer Slot, whichever is easierHandling Error Messages Number Possible Cause Try This FlashesNumber Flashes Possible Cause Try This An Error Message Appears on the Screen Click Maintenance tab and then Custom SettingsUninstall See Handling Error Messages onRESUME/CANCEL button Cannot Print Properly from the Digital CameraTroubleshooting Installing the Printer Driver When Using Mac OS AppendixUser’s Guide Table of Contents Specifications PrinterBubble Jet Direct Print USB*1 interface USB 2.0 Hi-Speed*2interface BJ Printer Driver Systems RequirementsAdditional Systems Requirements for Electric Manuals Windows XP/Windows 2000 65MB Windows Me/Windows 98 30MBSafety Precautions Close to a heating source When moving the printer, carry the printer at both endsService Do not place the printer on a thick rug or carpetRegulatory Information Color Printer Model K10238Canon U.S.A., INC. Limited Warranty --- USA Only Canon U.S.A., Inc One Canon Plaza Lake Success, NY Index Index10, 21 Description Order # Ink Tanks Canon Specialty PapersCanon Canada, Inc Canon U.S.A., IncCanon Inc Canon Latin America, Inc