Canon P-I9900-QSG-1203 quick start Paper Does Not Feed Properly, Printer Slot, whichever is easier

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Troubleshooting

Paper Does Not Feed Properly

Problem

Possible Cause

Try This

Paper Does Not Feed Properly

Inappropriate paper	Check if the paper you are printing on is too thick or curled.
type used	See “Print Media to Avoid” on page 3.
	Flatten paper when it is curled.

Paper feed roller is	Follow the steps described below to clean the paper feed rollers.
dirty	1.	Ensure that the printer is on and there is no paper loaded in the printer.
	2.	Hold the RESUME/CANCEL button down and release after the POWER lamp
		flashes three times.
		The paper roller rotates as it cleans.
		Repeat this cleaning operation two times.
	3.	Load a stack of Letter-sized plain paper in the printer.
	4.	Hold the RESUME/CANCEL button down and release after the POWER lamp
		flashes three times, then feed the sheet of paper.
		Repeat this operation two times.
	If the printer still does not feed the envelopes or the post cards properly, repeat
	the procedure.

Foreign objects	If a foreign object, such as a paper clip or pencil, has fallen into the Auto Sheet
inside the Auto	Feeder, turn the printer off and unplug the power cord from the power outlet before
Sheet Feeder	removing it. If you are unable to remove it easily, contact the Customer Care
	Center.

Paper jams inside	1.	Gently pull the jammed paper out of the Auto Sheet Feeder or the paper output
the printer		slot, whichever is easier.

•If the paper tears and some of it is left in the printer, turn the printer off, then open the front cover and remove the piece of paper. Do not touch internal parts in the printer. After removing the paper, close the front cover and turn the printer on. If you cannot reach or remove the torn paper, do not attempt to disassemble the printer yourself. Contact the Customer Care Center.

•If you cannot extract the paper, turn the printer off, and then turn it back on. The remaining paper will be ejected automatically.

2.Reload the paper into the Auto Sheet Feeder, then press the RESUME/CANCEL button on the printer.

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Contents Quick Start Guide Getting Help from Canon Series Photo Printer Quick Start Guide Copyright Contents Press the Power button Turning on the PrinterBasic Printing Loading Paper Print Media to AvoidLoading the Print Media Flatten the four corners of the paper before loading itPrepare to load paper Load the paper Load Limit MarkUsing Specialty Media Photo Quality MediaDocuments Canon Specialty Media TypeCaring for Your Photographs Printing with Windows Basic Printing Specify the required settings Basic Printing Print the document Printing with Macintosh Create a document or open a file to printSelect Quality & Media from the pull-down menu Basic Printing Connecting to a Digital Camera Printing Photographs Directly from a Digital CameraAdvanced Printing Advanced Printing Default Camera Settings Additional SettingsDirect Printing from PictBridge-compatible Digital Cameras Advanced Printing About Paper Size and Paper Type About Image optimizeAbout Date print Digital Camera Setting Media Type Media Types for Digital CameraAccessing the Printer Driver Your application, select the command to print a documentSelect the Canon i9900 icon Adjusting the Print Quality for Photographs Adjusting Print QualityPrinter Driver Settings Improving the Quality of Printed ImagesTo manually adjust Print Quality settings See Printing with Macintosh onAdvanced Printing When the process is complete, click Print To automatically optimize the imageTo use Vivid Photo option To reduce noise from images taken with a digital camera Saving and Recalling Driver Settings Click OK Click OK on the Profiles tabProfiles, and click Retrieve from Profiles Printing Profiles, and click DeleteRetrieving print settings Changing drivers settingsUsing the Printer Driver Options Resizing the Image by Selecting Using the Bundled Software Printing Borderless Photographs with Windows Start Easy-PhotoPrintSelect photographs Select the paper Select the layoutSelect Borderless full Printing Borderless Photographs with Macintosh Advanced Printing Select photographs Advanced Printing Select the paper Printing Maintenance Replacing an Ink TankKnowing When to Replace Ink Tank Click About ink on BJ Printer Utility Prepare a replacement ink tank Replacing Ink TanksRemove the empty ink tank Insert the ink tank Close the front coverWhen Printing Becomes Faint or Colors are Incorrect See Print Head Cleaning onSee Printing the Nozzle Check Pattern on Printing the Nozzle Check Pattern Print the Nozzle Check PatternClick Print Check Pattern See Examining the Nozzle Check Pattern onDouble-click the Print Center or Printer Setup Utility icon Examining the Nozzle Check Pattern Printing Maintenance Print Head Cleaning Start Print Head CleaningCleaning on Pattern Check dialog box If the problem persists, perform print head deep cleaning Select Cleaning from the pull-down menu When the confirmation message is displayed, click OK Print Head Deep Cleaning Start Print Head Deep CleaningClick Execute Double-click the Print Center or Printer Setup Utility icon Printing Maintenance Aligning the Print Head Print the patternSelect Align heads manually check box, and then click Send Printing Maintenance Align the Print Head Select Custom Settings from the pull-down menu Enter the numbers Click Send Click Quit Troubleshooting When an Error OccursCannot Install the Printer Driver Reinstall the printer driverClick Start Over on the Installation CD-ROM iconUSB 2.0 Hi-speed Connection Does Not Work Properly Systems Requirements onPrint Quality is Poor or Contains Errors See Print Head Cleaning onSee Replacing an Ink Tank on See Aligning the Print Head onClick the Maintenance tab and then Custom Settings See Paper Does Not Feed Properly onSee Print Media to Avoid on Types Suitable for Borderless Printing onTroubleshooting Printer Hardware Click the Maintenance tab and then Start Status MonitorSelect Cancel All Documents in the Printer menu Windows Me, WindowsPrinter Does Not Paper Does Not Feed Properly Printer Slot, whichever is easierHandling Error Messages Number Possible Cause Try This FlashesNumber Flashes Possible Cause Try This An Error Message Appears on the Screen Click Maintenance tab and then Custom SettingsUninstall See Handling Error Messages onRESUME/CANCEL button Cannot Print Properly from the Digital CameraTroubleshooting Installing the Printer Driver When Using Mac OS AppendixUser’s Guide Table of Contents Specifications PrinterBubble Jet Direct Print BJ Printer Driver Systems Requirements Additional Systems Requirements for Electric ManualsUSB*1 interface USB 2.0 Hi-Speed*2interface Windows XP/Windows 2000 65MB Windows Me/Windows 98 30MBSafety Precautions When moving the printer, carry the printer at both ends ServiceClose to a heating source Do not place the printer on a thick rug or carpetRegulatory Information Color Printer Model K10238Canon U.S.A., INC. Limited Warranty --- USA Only Canon U.S.A., Inc One Canon Plaza Lake Success, NY Index Index10, 21 Description Order # Ink Tanks Canon Specialty PapersCanon U.S.A., Inc Canon IncCanon Canada, Inc Canon Latin America, Inc