Canon P-I9900-QSG-1203 quick start Cannot Install the Printer Driver, CD-ROM icon, Failure screen

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Troubleshooting

Cannot Install the Printer Driver

Problem

Possible Cause

Try This

Cannot Install the Printer Driver

	Installation	Follow the Easy Setup Instructions packaged with your printer for proper printer
	procedure is not	driver installation.
	followed correctly

		If the installer was forced to terminate due to an error, Windows may be unstable.
		Remove the CD-ROM from the CD-ROM drive and restart your computer, and
		reinstall the printer driver. If this problem persists, refer to your Windows
		documentation for more information.

	Other applications	Other applications opened on your computer can interfere with the installation
	are running in the	routine. Close all open software applications before reinstalling the printer driver.
	background	Refer to the Easy Setup Instructions for installing the printer driver.

	Installation does
	not start
	not start	If the printer driver installation did not start automatically when you inserted the
	automatically when
	the CD-ROM is	CD-ROM into the CD-ROM drive:
	the CD-ROM is	1. Click Start and select My Computer.
	inserted into the	1. Click Start and select My Computer.
	drive	2. Double-click the CD-ROMicon.
		2. Double-click the CD-ROMicon.
		For non-XP Windows, open the My Computer window, and then double-click the
		CD-ROM icon.

Double-click the CD-ROMicon on your desktop to start installation.

Installation CD-	Confirm that there are no problems with the Setup Software & User’s Guide CD-
ROM is not working	ROM.
properly

Use Windows Explorer to confirm that the CD-ROM can be read.

Confirm that the CD-ROMicon is displayed on the desktop.

	If there is any problem with the CD-ROM, contact the Customer Care Center.

Unable to proceed			Reinstall the printer driver.
beyond the Printer			1. Click Cancel on the Printer Connection
beyond the Printer			1. Click Cancel on the Printer Connection
Port screen				screen.
	2.			Click Start Over on the Installation
				Failure screen.
	3.			Click Exit on the Welcome screen, then
				remove the CD-ROM.
	4.			Turn the printer and the computer off.
	5.			Check the cable connection.
	6.			Restart the computer.
	7.			Carefully follow the procedures
				described in the Easy Setup
				Instructions and reinstall the driver.

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Contents Quick Start Guide Getting Help from Canon Series Photo Printer Quick Start Guide Copyright Contents Press the Power button Turning on the PrinterBasic Printing Loading Paper Print Media to AvoidLoading the Print Media Flatten the four corners of the paper before loading itPrepare to load paper Load the paper Load Limit MarkUsing Specialty Media Photo Quality MediaDocuments Canon Specialty Media TypeCaring for Your Photographs Printing with Windows Basic Printing Specify the required settings Basic Printing Print the document Printing with Macintosh Create a document or open a file to printSelect Quality & Media from the pull-down menu Basic Printing Connecting to a Digital Camera Printing Photographs Directly from a Digital CameraAdvanced Printing Advanced Printing Default Camera Settings Additional SettingsDirect Printing from PictBridge-compatible Digital Cameras Advanced Printing About Paper Size and Paper Type About Image optimizeAbout Date print Digital Camera Setting Media Type Media Types for Digital CameraAccessing the Printer Driver Your application, select the command to print a documentSelect the Canon i9900 icon Printer Driver Settings Adjusting the Print Quality for PhotographsAdjusting Print Quality Improving the Quality of Printed ImagesTo manually adjust Print Quality settings See Printing with Macintosh onAdvanced Printing When the process is complete, click Print To automatically optimize the imageTo use Vivid Photo option To reduce noise from images taken with a digital camera Saving and Recalling Driver Settings Click OK Click OK on the Profiles tabProfiles, and click Retrieve from Profiles Printing Profiles, and click DeleteRetrieving print settings Changing drivers settingsUsing the Printer Driver Options Resizing the Image by Selecting Using the Bundled Software Printing Borderless Photographs with Windows Start Easy-PhotoPrintSelect photographs Select the paper Select the layoutSelect Borderless full Printing Borderless Photographs with Macintosh Advanced Printing Select photographs Advanced Printing Select the paper Printing Maintenance Replacing an Ink TankKnowing When to Replace Ink Tank Click About ink on BJ Printer Utility Prepare a replacement ink tank Replacing Ink TanksRemove the empty ink tank Insert the ink tank Close the front coverWhen Printing Becomes Faint or Colors are Incorrect See Print Head Cleaning onSee Printing the Nozzle Check Pattern on Click Print Check Pattern Printing the Nozzle Check PatternPrint the Nozzle Check Pattern See Examining the Nozzle Check Pattern onDouble-click the Print Center or Printer Setup Utility icon Examining the Nozzle Check Pattern Printing Maintenance Print Head Cleaning Start Print Head CleaningCleaning on Pattern Check dialog box If the problem persists, perform print head deep cleaning Select Cleaning from the pull-down menu When the confirmation message is displayed, click OK Print Head Deep Cleaning Start Print Head Deep CleaningClick Execute Double-click the Print Center or Printer Setup Utility icon Printing Maintenance Aligning the Print Head Print the patternSelect Align heads manually check box, and then click Send Printing Maintenance Align the Print Head Select Custom Settings from the pull-down menu Enter the numbers Click Send Click Quit Troubleshooting When an Error OccursClick Start Over on the Installation Cannot Install the Printer DriverReinstall the printer driver CD-ROM iconUSB 2.0 Hi-speed Connection Does Not Work Properly Systems Requirements onSee Replacing an Ink Tank on Print Quality is Poor or Contains ErrorsSee Print Head Cleaning on See Aligning the Print Head onSee Print Media to Avoid on Click the Maintenance tab and then Custom SettingsSee Paper Does Not Feed Properly on Types Suitable for Borderless Printing onSelect Cancel All Documents in the Printer menu Troubleshooting Printer HardwareClick the Maintenance tab and then Start Status Monitor Windows Me, WindowsPrinter Does Not Paper Does Not Feed Properly Printer Slot, whichever is easierHandling Error Messages Number Possible Cause Try This FlashesNumber Flashes Possible Cause Try This An Error Message Appears on the Screen Click Maintenance tab and then Custom SettingsUninstall See Handling Error Messages onRESUME/CANCEL button Cannot Print Properly from the Digital CameraTroubleshooting Installing the Printer Driver When Using Mac OS AppendixUser’s Guide Table of Contents Specifications PrinterBubble Jet Direct Print USB*1 interface USB 2.0 Hi-Speed*2interface BJ Printer Driver Systems RequirementsAdditional Systems Requirements for Electric Manuals Windows XP/Windows 2000 65MB Windows Me/Windows 98 30MBSafety Precautions Close to a heating source When moving the printer, carry the printer at both endsService Do not place the printer on a thick rug or carpetRegulatory Information Color Printer Model K10238Canon U.S.A., INC. Limited Warranty --- USA Only Canon U.S.A., Inc One Canon Plaza Lake Success, NY Index Index10, 21 Description Order # Ink Tanks Canon Specialty PapersCanon Canada, Inc Canon U.S.A., IncCanon Inc Canon Latin America, Inc