Canon P-I9900-QSG-1203 quick start USB 2.0 Hi-speed Connection Does Not Work Properly

Page 67

Troubleshooting

The USB 2.0 Hi-speed Connection Does Not Work Properly

Problem

Possible Cause

Try This

 

 

 

 

You connect to a

Connect to the printer’s lower port (USB).

 

 

 

 

computer that does

The warning message will no longer appear.

When you

not support USB

For the system requirements for the USB 2.0

connect to a

2.0 Hi-Speed.

computer

Hi-Speed connection, see “BJ Printer Driver

 

running Windows

 

Systems Requirements” on page 79.

XP, the screen

 

 

shows the

 

 

warning message

 

 

“High-SPEED USB

 

 

Device Plugged

 

 

into non-High-

 

 

SPEED USB Hub”.

 

 

 

 

 

 

 

 

 

 

 

 

You connect to a

Connect to the printer’s lower port (USB).

 

 

 

 

computer that does

For the system requirements for the USB 2.0

The USB 2.0 Hi-

not support USB

Hi-Speed connection, see “BJ Printer Driver

Speed

2.0 Hi-Speed.

Systems Requirements” on page 79.

connection does

 

 

not work

 

 

properly.

 

 

Even though your

Your cable does not

Be sure to use a USB 2.0 Hi-Speed certified cable, preferably one no longer than 3

computer and

support USB 2.0 Hi-

meters (approx. 9.84 feet).

 

operating system

Speed.

 

 

support USB 2.0

 

 

 

 

 

Hi-Speed, it does

 

 

 

 

 

not seem to work

 

 

 

 

 

well.

 

 

 

 

 

 

 

 

 

 

 

 

 

You connect to the

Connect the printer directly to the computer’s USB port without going through the

 

 

 

computer through a

hub.

 

 

 

 

USB hub.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1. Read the manual supplied with the expansion card and reinstall the card.

 

 

 

 

 

expansion

2. Reinstall the USB 2.0 Hi-Speed driver using the latest version of the driver.

 

 

 

Either an

 

 

 

card supporting

 

 

 

 

 

USB 2.0 Hi-Speed

 

 

 

 

 

or the driver for

 

 

 

 

 

USB 2.0 Hi-Speed

 

 

 

 

 

may not be

 

 

 

 

 

installed correctly

 

 

 

 

 

so that the printer

 

 

 

 

 

is not recognized.

 

 

 

 

 

 

 

 

 

 

You have changed

Open Printers and Faxes (Printers in Windows 2000) from Control Panel and select

 

 

 

the USB cable from

the non grayed-out printer icon

to print from.

Two icons for the

the lower port to

 

 

printer are

The grayed-out printer icon

is for the port that is no longer connected.

the upper one on

created.

the printer or vice-

 

 

 

 

 

versa, which

 

 

 

 

 

created a second

 

 

 

 

 

printer icon.

 

 

63

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Image 67
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Contents Quick Start Guide Getting Help from Canon Series Photo Printer Quick Start Guide Copyright Contents Turning on the Printer Press the Power buttonBasic Printing Print Media to Avoid Loading PaperFlatten the four corners of the paper before loading it Loading the Print MediaPrepare to load paper Load Limit Mark Load the paperPhoto Quality Media Using Specialty MediaDocuments Type Canon Specialty MediaCaring for Your Photographs Printing with Windows Basic Printing Specify the required settings Basic Printing Print the document Create a document or open a file to print Printing with MacintoshSelect Quality & Media from the pull-down menu Basic Printing Printing Photographs Directly from a Digital Camera Connecting to a Digital CameraAdvanced Printing Advanced Printing Additional Settings Default Camera SettingsDirect Printing from PictBridge-compatible Digital Cameras About Image optimize Advanced Printing About Paper Size and Paper TypeAbout Date print Media Types for Digital Camera Digital Camera Setting Media TypeYour application, select the command to print a document Accessing the Printer DriverSelect the Canon i9900 icon Improving the Quality of Printed Images Adjusting the Print Quality for PhotographsAdjusting Print Quality Printer Driver SettingsSee Printing with Macintosh on To manually adjust Print Quality settingsTo automatically optimize the image Advanced Printing When the process is complete, click PrintTo use Vivid Photo option To reduce noise from images taken with a digital camera Click OK Click OK on the Profiles tab Saving and Recalling Driver SettingsPrinting Profiles, and click Delete Profiles, and click Retrieve from ProfilesChanging drivers settings Retrieving print settingsUsing the Printer Driver Options Resizing the Image by Selecting Using the Bundled Software Start Easy-PhotoPrint Printing Borderless Photographs with WindowsSelect photographs Select the layout Select the paperSelect Borderless full Printing Borderless Photographs with Macintosh Advanced Printing Select photographs Advanced Printing Select the paper Replacing an Ink Tank Printing MaintenanceKnowing When to Replace Ink Tank Click About ink on BJ Printer Utility Replacing Ink Tanks Prepare a replacement ink tankRemove the empty ink tank Close the front cover Insert the ink tankSee Print Head Cleaning on When Printing Becomes Faint or Colors are IncorrectSee Printing the Nozzle Check Pattern on See Examining the Nozzle Check Pattern on Printing the Nozzle Check PatternPrint the Nozzle Check Pattern Click Print Check PatternDouble-click the Print Center or Printer Setup Utility icon Examining the Nozzle Check Pattern Printing Maintenance Start Print Head Cleaning Print Head CleaningCleaning on Pattern Check dialog box If the problem persists, perform print head deep cleaning Select Cleaning from the pull-down menu When the confirmation message is displayed, click OK Start Print Head Deep Cleaning Print Head Deep CleaningClick Execute Double-click the Print Center or Printer Setup Utility icon Printing Maintenance Print the pattern Aligning the Print HeadSelect Align heads manually check box, and then click Send Printing Maintenance Align the Print Head Select Custom Settings from the pull-down menu Enter the numbers Click Send Click Quit When an Error Occurs TroubleshootingCD-ROM icon Cannot Install the Printer DriverReinstall the printer driver Click Start Over on the InstallationSystems Requirements on USB 2.0 Hi-speed Connection Does Not Work ProperlySee Aligning the Print Head on Print Quality is Poor or Contains ErrorsSee Print Head Cleaning on See Replacing an Ink Tank onTypes Suitable for Borderless Printing on Click the Maintenance tab and then Custom SettingsSee Paper Does Not Feed Properly on See Print Media to Avoid onWindows Me, Windows Troubleshooting Printer HardwareClick the Maintenance tab and then Start Status Monitor Select Cancel All Documents in the Printer menuPrinter Does Not Printer Slot, whichever is easier Paper Does Not Feed ProperlyNumber Possible Cause Try This Flashes Handling Error MessagesNumber Flashes Possible Cause Try This Click Maintenance tab and then Custom Settings An Error Message Appears on the ScreenSee Handling Error Messages on UninstallCannot Print Properly from the Digital Camera RESUME/CANCEL buttonTroubleshooting Appendix Installing the Printer Driver When Using Mac OSUser’s Guide Table of Contents Printer SpecificationsBubble Jet Direct Print Windows XP/Windows 2000 65MB Windows Me/Windows 98 30MB BJ Printer Driver Systems RequirementsAdditional Systems Requirements for Electric Manuals USB*1 interface USB 2.0 Hi-Speed*2interfaceSafety Precautions Do not place the printer on a thick rug or carpet When moving the printer, carry the printer at both endsService Close to a heating sourceColor Printer Model K10238 Regulatory InformationCanon U.S.A., INC. Limited Warranty --- USA Only Canon U.S.A., Inc One Canon Plaza Lake Success, NY Index Index10, 21 Canon Specialty Papers Description Order # Ink TanksCanon Latin America, Inc Canon U.S.A., IncCanon Inc Canon Canada, Inc
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