Canon P-I9900-QSG-1203 quick start Troubleshooting

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Troubleshooting

Notes Images can be printed directly from digital cameras and digital video camcorders that are compatible with this printer.

If the connected digital camera or digital video camcorder is not supported, the POWER lamp on the printer flashes nine times. If this happens, disconnect the connection cable and press the RESUME/CANCEL button on the printer.

If the operation time or data transmission time is too long when the digital camera or digital video camcorder is connected to this printer, a communication time error may occur and no more images can be printed. If this error occurs, disconnect the cable between the printer and the connected device and press the RESUME/CANCEL button on the printer. After reconnecting the cable between the printer and the device, turn the device's power back on.

When the paper is curled or the printed surface of the paper is scratched during printing, select Prevent paper abrasion in the Custom Settings screen.

For more details, also refer to the user's manual for the digital camera or digital video camcorder.

If there is a problem with the digital camera or digital video camcorder, contact the Customer Care Center.

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Contents Quick Start Guide Getting Help from Canon Series Photo Printer Quick Start Guide Copyright Contents Press the Power button Turning on the PrinterBasic Printing Loading Paper Print Media to AvoidLoading the Print Media Flatten the four corners of the paper before loading itPrepare to load paper Load the paper Load Limit MarkUsing Specialty Media Photo Quality MediaDocuments Canon Specialty Media TypeCaring for Your Photographs Printing with Windows Basic Printing Specify the required settings Basic Printing Print the document Printing with Macintosh Create a document or open a file to printSelect Quality & Media from the pull-down menu Basic Printing Connecting to a Digital Camera Printing Photographs Directly from a Digital CameraAdvanced Printing Advanced Printing Default Camera Settings Additional SettingsDirect Printing from PictBridge-compatible Digital Cameras Advanced Printing About Paper Size and Paper Type About Image optimizeAbout Date print Digital Camera Setting Media Type Media Types for Digital CameraAccessing the Printer Driver Your application, select the command to print a documentSelect the Canon i9900 icon Printer Driver Settings Adjusting the Print Quality for PhotographsAdjusting Print Quality Improving the Quality of Printed ImagesTo manually adjust Print Quality settings See Printing with Macintosh onAdvanced Printing When the process is complete, click Print To automatically optimize the imageTo use Vivid Photo option To reduce noise from images taken with a digital camera Saving and Recalling Driver Settings Click OK Click OK on the Profiles tabProfiles, and click Retrieve from Profiles Printing Profiles, and click DeleteRetrieving print settings Changing drivers settingsUsing the Printer Driver Options Resizing the Image by Selecting Using the Bundled Software Printing Borderless Photographs with Windows Start Easy-PhotoPrintSelect photographs Select the paper Select the layoutSelect Borderless full Printing Borderless Photographs with Macintosh Advanced Printing Select photographs Advanced Printing Select the paper Printing Maintenance Replacing an Ink TankKnowing When to Replace Ink Tank Click About ink on BJ Printer Utility Prepare a replacement ink tank Replacing Ink TanksRemove the empty ink tank Insert the ink tank Close the front coverWhen Printing Becomes Faint or Colors are Incorrect See Print Head Cleaning onSee Printing the Nozzle Check Pattern on Click Print Check Pattern Printing the Nozzle Check PatternPrint the Nozzle Check Pattern See Examining the Nozzle Check Pattern onDouble-click the Print Center or Printer Setup Utility icon Examining the Nozzle Check Pattern Printing Maintenance Print Head Cleaning Start Print Head CleaningCleaning on Pattern Check dialog box If the problem persists, perform print head deep cleaning Select Cleaning from the pull-down menu When the confirmation message is displayed, click OK Print Head Deep Cleaning Start Print Head Deep CleaningClick Execute Double-click the Print Center or Printer Setup Utility icon Printing Maintenance Aligning the Print Head Print the patternSelect Align heads manually check box, and then click Send Printing Maintenance Align the Print Head Select Custom Settings from the pull-down menu Enter the numbers Click Send Click Quit Troubleshooting When an Error OccursClick Start Over on the Installation Cannot Install the Printer DriverReinstall the printer driver CD-ROM iconUSB 2.0 Hi-speed Connection Does Not Work Properly Systems Requirements onSee Replacing an Ink Tank on Print Quality is Poor or Contains ErrorsSee Print Head Cleaning on See Aligning the Print Head onSee Print Media to Avoid on Click the Maintenance tab and then Custom SettingsSee Paper Does Not Feed Properly on Types Suitable for Borderless Printing onSelect Cancel All Documents in the Printer menu Troubleshooting Printer HardwareClick the Maintenance tab and then Start Status Monitor Windows Me, WindowsPrinter Does Not Paper Does Not Feed Properly Printer Slot, whichever is easierHandling Error Messages Number Possible Cause Try This FlashesNumber Flashes Possible Cause Try This An Error Message Appears on the Screen Click Maintenance tab and then Custom SettingsUninstall See Handling Error Messages onRESUME/CANCEL button Cannot Print Properly from the Digital CameraTroubleshooting Installing the Printer Driver When Using Mac OS AppendixUser’s Guide Table of Contents Specifications PrinterBubble Jet Direct Print USB*1 interface USB 2.0 Hi-Speed*2interface BJ Printer Driver Systems RequirementsAdditional Systems Requirements for Electric Manuals Windows XP/Windows 2000 65MB Windows Me/Windows 98 30MBSafety Precautions Close to a heating source When moving the printer, carry the printer at both endsService Do not place the printer on a thick rug or carpetRegulatory Information Color Printer Model K10238Canon U.S.A., INC. Limited Warranty --- USA Only Canon U.S.A., Inc One Canon Plaza Lake Success, NY Index Index10, 21 Description Order # Ink Tanks Canon Specialty PapersCanon Canada, Inc Canon U.S.A., IncCanon Inc Canon Latin America, Inc