Bosch Appliances VIP, XD manual 8Appendix, 1Troubleshooting

VIP XD Appendix en 63

8Appendix

8.1Troubleshooting

If you are unable to resolve a malfunction, please contact your supplier or systems integrator, or go directly to Bosch Security Systems Customer Service.

You can view a range of information about your unit version on the System Overview page (see Section 5.23 System Overview, page 51). Make a note of this information before contacting Customer Service. You can download an internal maintenance log from the unit on the Maintenance page if you wish to send it to Customer Service by e-mail (see

Section Maintenance log, page 50).

The following table is intended to help you identify the causes of malfunctions and correct them where possible.

Malfunction	Possible causes	Recommended solution
No connection between	Incorrect cable connections.	Check all cables, plugs,
the unit and terminal		contacts, terminals and
program.		connections.
	The computer's serial interface	Check the other serial interface.
	is not connected.
	Interface parameters do not	If necessary select a different
	match.	interface and make sure that the
		computer's interface parameters
		match those of the unit. Try the
		following standard parameters:
		19,200 baud, 8 data bits, no
		parity, 1 stop bit. Next,
		disconnect the unit from the
		power supply and reconnect it
		again after a few seconds.
No image on the monitor.	Monitor error.	Connect local camera or other
		video source to the monitor and
		check the monitor function.
	Faulty cable connections.	Check all cables, plugs, contacts
		and connections.
No connection	The unit's configuration.	Check all configuration
established, no image		parameters.
transmission.
	Faulty installation.	Check all cables, plugs, contacts
		and connections.
	Wrong IP address.	Check the IP addresses
		(terminal program).
	Faulty data transmission within	Check the data transmission
	the LAN.	with ping.
	The maximum number of	Wait until there is a free
	connections has been reached.	connection and then call the
		sender again.

Bosch Security Systems Installation and Operating Manual DOC V4.0 2009.06