Classe Audio Troubleshooting for Classe CT SSP and SSP 800 Audio Solutions
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Important!

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Troubleshooting

Always refer any service problems to your Classé dealer. However, if you run into a problem, we recommend referring to this section first as sometimes an error is not a malfunctioning product, but simply an oversight in the proper setup of the component. This section provides suggested solutions to potential problems.

If none of these solutions work, please consult your Classé dealer for assistance.

There are no user-serviceable parts inside the Surround Sound Processor.

Verify that the power amplifier(s) connected to the SSP is powered off before checking any cable connections and before power cycling the Surround Sound Processor.

1Everything appears to be powered on, but there is no sound.

P Adjust the volume control to a moderate level - audible but not excessive.

P Make sure that the selected source component is powered on, not in Standby mode, playing an audio track, and not in pause mode.

P Ensure that the proper input has been selected for the current source.

P Verify that the Mute control is NOT active.

P Ensure that the amplifier is powered up and not in Standby mode.

P Check the Menu -> System Status information to verify an audio signal is being received.

P Verify that all cables are securely connected to the proper inputs and outputs, with no kinks or stress points.

2There is no sound and the Standby LED is not lit.

PEnsure that the SSP is properly connected to the electrical outlet - the AC cord is positioned firmly in the AC mains receptacle in the rear panel and the power switch is in the On position.

PVerify that the power from the electrical outlet is within 15% of its specified line voltage. If the power fluctuates outside of this range, then the SSP has switched to protection mode, which requires a power cycle to reset the Surround Sound Processor to its normal operating mode.

PIf the SSP is properly plugged in and the power from the electrical outlet is at the proper level, try the following: Put the

SSP in Standby mode, switch off the main power switch on the rear panel, and unplug the Surround Sound Processor for at least thirty seconds. Then plug the cord back in and trying powering up again. Sometimes, a brown-out (short-term power loss) can activate the protection mode, which requires a power cycle to reset the SSP to its normal operating mode.

PRemove the AC cord from the unit, and open the fuse holder immediately above the AC cord inlet. If the fuse is blown, contact your qualified Classé dealer immediately.

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Contents SSP-800/CT-SSP Surround Sound ProcessorClass Important Safety Instructions Contents Name PlayLinkIntroduction Welcome to the Classé familyExceptional Design Features Page Unpacking and Placement Unpacking your SSPNON-RACK-MOUNT Installation for SSP Tighten to In-lbs 0.96 N-m Warm-up/break-in period Operating voltage Voltage protection Standby/On Button and Status Indicator Front PanelsAudio Mute Control Menu On/Off ButtonTouchscreen IR windowVolume Control Knob Composite Video Inputs Rear PanelSerial number Component Video Inputs Hdmi InputsDigital Audio Inputs Coaxial Hdmi OutputsComponent Video Output Digital Audio Inputs Optical10 7.1-Channel Analog Audio Inputs Digital Audio Output CoaxialDigital Audio Output Optical 11 2-Channel Balanced Analog Audio InputsTrigger Outputs IR InputIR Output USB Port 17 RS-232 PortCAN-Bus Input and Output 19 10-Channel Analog OutputsMain Power On/Off Switch AC Power Cord InputAudio Processing Functions Remote ControlBasic Functions Input Sel Selection ButtonNavigation & Menu Buttons Preset Config Configuration ButtonVolume Control & Mute Buttons Function Keys F1 to F4Choose the appropriate cables Initial SetupStep Connect all source components to the SSP rear panel Terminals to black terminals Power up the system Understanding Surround Sound Name Post-processing Dolby TrueHDUsing the SSP-800/CT-SSP Source selectionMode selection Name DescriptionDTS Neo6 Cinema Controls System trimsConfiguration select Menu System System setup Volume setupMax volume Startup volume IR setup Automation Mute setup Input setup NameAudio Configuration Use Video Next input TriggersProfiles Room EQ Configuration Name Distances Levels Use SpeakersSpeakers available Auxiliary channels Teach IR Display setup Black levelBrightness Timeout Language OSD on screen display Colors Volume Dolby/DTSDolby Pro Logic DTS Neo6 Dolby Volume Remote Fkeys Important note on Fkey useFeatures Version info SensorsCategory 5 Network Cables Hardware setupClassé Delta Series Products CAN-Bus TerminatorUsing CAN-Bus CAN-Bus shared features Configuration Operate AC status Status PlayLink Amp info Event log There is no sound and the Standby LED is not lit TroubleshootingEverything appears to be powered on, but there is no sound There is a hum coming out of the speakers IR remote control does not seem to functionOnly one speaker seems to be playing There is a hum coming from the SSPVoltage Protection Circuit Care & Maintenance Input factory defaultsNet weight SpecificationsOverall dimensions Shipping weightSSP-800 Dimensions CT-SSP Dimensions Installation Worksheet Lachine, Quebec Canada H8T 1B3
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