Troubleshooting
Upgrading
If you experience problems with your Treo™ 700P smartphone after performing the upgrade steps in this guide, you may have incompatible applications or settings that were not quarantined during the installation process. These files reside in your Backup subfolder. Incompatible applications or settings can lead to numerous issues, including system resets and freezes. If you experience a problem after upgrading, follow these steps to correct the problem:
1.Locate your user folder on your computer:
•Windows: If your device name is one word, your user folder name is the first six characters of your device name. If your device name is two words, your user folder name consists of the first six characters of the second word of your device name, followed by the first letter of the first word. For example, if your device name is John Smith, your user folder is named SmithJ. Your user folder is usually located inside one of the following folders:
C:\Program Files\Palm\ C:\Program Files\palmOne\ C:\Program Files\Handspring\
•Mac: Your user folder name is the same as your device name and is usually found in this location:
Mac hard drive : Users : Your Mac username : Documents :
Palm : Users.
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