Palm 700P manual Performing a hard reset

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Resetting your smartphone

Performing a hard reset

A hard reset erases all information and third-party software on your Treo smartphone. Never perform a hard reset without first trying a soft reset and a system reset. You can restore previously synchronized information the next time you sync.

A hard reset may tell you whether a problem stems from your smartphone or from an application installed on it. If you do not experience the problem after you perform a hard reset, the problem is related to software you installed. See Third-party applications for suggestions on diagnosing third-party software issues.

1.Press the Battery Door Release button, and slide the battery door downward to remove it from your smartphone.

2.While pressing and holding Power/End , use the tip of the stylus to gently press the reset button on the back of your smartphone.

3.Continue pressing and holding Power/End . When the logo

screen appears, release Power/End .

4.When the “Erase all data?” prompt appears, press Up to confirm the hard reset.

5.If a language selection screen appears, select the same language you selected for your desktop software.

[ ! ] IMPORTANT Always use the same language for your Treo smartphone, your operating system, and your desktop software. Otherwise, you may lose information or have difficulty with synchronization. Support is not provided for mismatched language setups.

Tip

Some third-party applications do not create a backup on your computer when you synchronize. If you perform a hard reset, you may lose data in these applications and you will need to reinstall the application after the hard reset. Please contact the application’s developer to find out which data is backed up during synchronization.

Tip

If you do not see the “Erase all data?” message, the hard reset was not performed. Retry these procedure steps, making sure to hold Power/End until the logo screen appears.

Using Your Treo 700P Smartphone

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Contents Using Your Treo 700P Smartphone Intellectual Property Notices Table of Contents Playing media files 138 Staying productive 183 Glossary 283 Regulatory information 287 Index 301 Did You Know? WelcomeDocumentation and software What’s in the box?Hardware What do I need to get started? Top view Setting up your smartphone and computerTreo 700P smartphone overview Tip Did You Know? Front viewBack view Follow the onscreen instructions to set up your smartphone Installing the batteryCharging the battery Indicator light Battery icon Maximizing battery life Making your first call Adjusting call volume What’s my phone number? System requirements Setting up your computerUpgrading from another Palm OS device To Connecting your Treo smartphone to your computerSetting up your computer Setting up your computer Installing the desktop synchronization software Setting up your computer Connecting your Treo smartphone to your computer Synchronizing information-the basics Before You Begin To sync your info, you must installSynchronizing information-the basics Moving around the screen Moving around on your smartphoneScrolling through screens Highlighting and selecting items Highlighting text Accessing command buttonsSelecting menu items Selecting options in a pick list Entering lowercase and uppercase letters Using the keyboardEntering other symbols and accented characters Entering numbers, punctuation, and symbolsEnter Then press Alt To select Symbols and accented charactersOpening applications Using the quick buttonsUsing Applications View Opening applications Turning your smartphone on and off Using your phoneWaking up the screen Turning your phone on and off Opening the Phone application Making calls Dialing using the onscreen Dial PadDialing using the keyboard Select the number you want to dial Press Send to dial Dialing by contact nameDialing with a speed-dial favorite button Dialing from a web page or message Redialing a recently called number Assigning a caller ID photo Receiving callsSetting up voicemail Using voicemailRetrieving voicemail messages Voicemail notificationManaging active calls Ending a call Switching applications during an active call Saving phone numbers Making a second call Answering a second call call waiting Making a conference call Using Flash mode during an Active callManaging active calls Forwarding calls Viewing minutes usage Defining favorite buttons Creating a speed-dial favorite button Optional Select More, and then select advanced options Creating other types of favorite buttonsDeleting a favorite button Editing a favorite buttonUsing a phone headset Using a wired headset Support/bluetooth/ treo700pbluetooth compatibility.html Connecting to a Bluetooth headset or car kitUsing a phone headset Using a Bluetooth headset or car kit Setting your hands-free device to automatically answer calls Selecting ringtones Customizing phone settingsSelecting Phone alert tones Adjusting call volume Assigning a caller ID photo Adjusting ringer volumeAssigning a caller ID ringtone Customizing the Main View in the Phone application Setting your dialing preferences Choosing your privacy settings Customizing phone settings Enabling TTY Manually selecting the wireless band What are all those icons? What are all those icons? What are all those icons? Viewing and using the Alert screen Which application should I use? Using emailHow do I get started? Wireless Sync applicationSetting up Wireless Sync to work with Internet email Wireless Sync application Wireless Sync application Setting up Wireless Sync to work with corporate email Set the following Email Setup info, and then select Next Wireless Sync application Wireless Sync application VersaMail application AOL Setting up VersaMail to work with common providers Setting up VersaMail to work with other providers Messaging Using other wireless featuresCreating and sending a text message Select Send Supported File Types Creating and sending a multimedia messageUsing Your Treo 700P Smartphone 101 Optional Select Sound , and then select one of the following Messaging alert tones Receiving messagesViewing/playing a multimedia message Using links in messagesUsing Your Treo 700P Smartphone 105 Arranging your messages Deleting messages Chatting with Messaging Customizing your Messaging settings Using Your Treo 700P Smartphone 110 Selecting Messaging alert tones What are all those icons? Web browser Viewing a web Using Your Treo 700P Smartphone 115 Defining favorite buttons Creating a bookmarkUsing Your Treo 700P Smartphone 117 Viewing bookmarks or saved pages Saving aArranging bookmarks and saved pages Editing or deleting a bookmark or savedUsing Your Treo 700P Smartphone 120 MP3, WMA Downloading files from a webStreaming files from a web Returning to recently viewed pages Copying text from a webFinding text on a web Customizing your web browser settingsUsing Your Treo 700P Smartphone 125 Using Your Treo 700P Smartphone 126 Installing the VZAccess Manager software BroadbandAccess ConnectUsing Your Treo 700P Smartphone 128 Getting help with VZAccess Manager software Terminating a BroadbandAccess Connect Internet session Using Your Treo 700P Smartphone 131 Using Your Treo 700P Smartphone 132 Connections with Bluetooth devices Requesting a connection with another Bluetooth device Using Your Treo 700P Smartphone 135 Go to Applications and select Bluetooth Select On Accepting a connection from another Bluetooth deviceUsing Your Treo 700P Smartphone 137 Camera and Camcorder Playing media filesWant to photograph Press Center To capture the picture Taking a pictureUsing Your Treo 700P Smartphone 140 Recording a video Using Your Treo 700P Smartphone 142 Customizing your Camera settings Using Your Treo 700P Smartphone 144 Viewing a picture Pics&VideosMPG Viewing a videoViewing a slide show Sending pictures or videos Copying a picture or video Adding a picture to a contact entry Organizing pictures and videosSaving a picture as wallpaper Deleting a picture or video Rotating a pictureViewing pictures and videos on your computer Pocket Tunes Setting up Windows Media Player for MP3Using Your Treo 700P Smartphone 154 Using Your Treo 700P Smartphone 155 Setting up iTunes for MP3 Optional Insert an expansion card into your smartphone Transferring MP3 files from your computerTransferring music from a CD to your smartphone Using Your Treo 700P Smartphone 159 Listening to music on your Treo smartphone Creating a playlist Editing a playlist Contacts Staying organizedContacts Adding a contactUsing Your Treo 700P Smartphone 165 Defining your business card Viewing or changing contact informationDeleting a contact Displaying your calendar CalendarCreating an event Adding an alarm to an event Creating an untimed event Scheduling a repeating event Color-coding your schedule Customizing display options for your calendar Editing or deleting an eventUsing Your Treo 700P Smartphone 174 Using Your Treo 700P Smartphone 175 Selecting alarm tones Adding a task TasksSetting task priority, due date, and other details Organizing your tasks Checking off a taskDeleting a task Customizing Tasks Deleting a memo MemosCreating a memo Documents To Go Professional Staying productiveDocuments To Go Professional Opening a documentCreating a voice memo Voice MemoListening to a voice memo Calculator Switching between Basic and Advanced Calculator ModesSelecting functions in Advanced Calculator Mode Selecting cities World ClockAdding cities Setting an alarmManaging files and applications Using FindInstalling bonus software from the CD Installing applicationsInstalling applications from the Internet Getting help with third-party applications Installing applications from a computerManually deleting applications Removing applicationsViewing application info Viewing application infoUsing Your Treo 700P Smartphone 197 Sending info over a Bluetooth wireless connection Sending information with Bluetooth wireless technologySending an app over a Bluetooth wireless connection Receiving info over a Bluetooth wireless connection Beaming an entry Beaming informationBeaming an application Receiving beamed information Changing which applications sync Synchronizing information-advancedUsing Your Treo 700P Smartphone 205 Using Your Treo 700P Smartphone 206 Using Your Treo 700P Smartphone 207 Setting up a Bluetooth connection for synchronization Using Your Treo 700P Smartphone 209 Synchronizing over a Bluetooth connection Your computer must include the following items Synchronizing over an infrared connectionUsing Your Treo 700P Smartphone 212 Synchronizing using Wireless Sync Synchronizing using Microsoft Exchange ActiveSync Using expansion cards Inserting and removing expansion cards Opening applications on an expansion card Accessing items stored on an expansion cardUsing Your Treo 700P Smartphone 218 Renaming an expansion card Viewing expansion card informationFormatting an expansion card Silencing sounds System sound settingsCustomizing your smartphone Setting system volume levels Adjusting the brightness Display and appearance settingsChanging the screen font Setting display formats Aligning the screen Changing the system color scheme Displaying applications by category Applications settingsArranging applications by category Selecting the applications display Reassigning buttons Changing default applications Locking your keyboard Keyguard Locking your smartphone and infoUsing Your Treo 700P Smartphone 233 Locking your screen Locking your phone Phone Lock Using Your Treo 700P Smartphone 236 Locking your smartphone Using Your Treo 700P Smartphone 238 Hiding or masking all private entries Working with private entriesViewing private entries in a specific application Viewing all private recordsEntering owner information Security and Palm Desktop software WindowsUsing Your Treo 700P Smartphone 242 Setting the date and time System settingsOptimizing power settings Connecting to a virtual private network Connection settingsUpgrading TroubleshootingUpgrading Desktop software installation Performing a soft reset Resetting your smartphonePerforming a system reset Performing a hard reset Replacing the battery Using Your Treo 700P Smartphone 253 Screen appears blank ScreenThere’s a blinking bell in the upper-left corner Synchronization Can’t find my user folder Palm Desktop does not respond to a sync attempt Synchronization starts but stops without finishing Using Your Treo 700P Smartphone 260 Using Your Treo 700P Smartphone 261 Have duplicate entries in Microsoft Outlook after I sync My appointments show up in the wrong time slot after I sync If you’re using Palm Desktop software My smartphone won’t connect to the mobile network Signal strength is weakPhone My voice is too quiet on the other end Other person hears an echoHear my own voice echo My phone seems to turn off by itself My smartphone hangs up when I hold it to my earHear static or interference Hands-free devices Using Your Treo 700P Smartphone 269 Can’t send or receive SMS text messages Can’t tell if data services are availableCan’t send or receive MMS multimedia messages My smartphone won’t connect to the Internet WebCan’t access a web It takes a long time for a web page to load Secure site refuses to permit a transaction An image or map is too small on my screenCamera Making room on your Treo smartphone Third-party applications Third-party applicationsGetting more help Error messages For a quick introduction Where to learn moreWhile using your Treo smartphone If you need more information 1xRTT single carrier 1x radio transmission technology GlossaryUsing Your Treo 700P Smartphone 284 Using Your Treo 700P Smartphone 285 Using Your Treo 700P Smartphone 286 FCC Notice Regulatory informationRegulatory information Using Your Treo 700P Smartphone 289 Using Your Treo 700P Smartphone 290 Using Your Treo 700P Smartphone 291 Using Your Treo 700P Smartphone 292 Using Your Treo 700P Smartphone 293 Using Your Treo 700P Smartphone 294 Using Your Treo 700P Smartphone 295 Using Your Treo 700P Smartphone 296 Using Your Treo 700P Smartphone 297 Using Your Treo 700P Smartphone 298 Using Your Treo 700P Smartphone 299 SpecificationsUsing Your Treo 700P Smartphone 300 Numerics IndexSee also alerts 228 Opening Sending from 198, 199 setting trusted pairs See also Calendar application 220 See also Contacts application 91, 127, 245 corporate groupware See also camera 173 Storing attachments 277 synchronizing 85 194 Format Card command 220 Formats Preferences screen Home Home page icon 116, 124 HotSync Manager 210 See also battery links 238 Using Your Treo 700P Smartphone 317 112 See also memos adding to contact information See also preferences phone Using Your Treo 700P Smartphone 321 150 See also battery rechargeable battery. See Rescheduling events 173 reset button Web pages 118 schedules 167 scheduling events 168 Using Your Treo 700P Smartphone 326 Turning on and off 7 unauthorized users See also events Tasks application Checking off 179 deleting 180 displaying 167, 174 Information 15, 22 system date and time Saving Using Your Treo 700P Smartphone 332 211, 258, 259 transferring music from 153
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