Kenmore 796.4172# manual Before Calling for Service

Page 31

TROUBLESHOOTING GUIDE

BEFORE CALLING FOR SERVICE (continued)

Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage.

Problem

Possible Cause

Solutions

Water in the washer drains

Drain hose is kinked, pinched, or clogged.

Make sure the drain hose is free of clogs, kinks,

slowly or not at all, or the

 

etc., and is not pinched behind or under the

display shows:

 

washer.

 

The drain pump filter is clogged.

Clean the drain pump filter. See Maintenance in

 

 

the Care and Cleaning section on page 27.

 

Drain discharge is more than 96 inches

Adjust or repair drain. Maximum drain height is

 

above bottom of washer.

96 inches.

Washer fills with water slowly or

Water supply faucets are not open fully.

Make sure that the water faucets are fully open.

not at all, or the display shows:

Water line hoses are kinked, pinched, or

Make sure the hoses are not kinked or pinched.

 

 

crushed.

Be careful when moving the washer during

 

 

cleaning and maintenance

 

Water inlet filters are clogged.

Clean the inlet filters. See Maintenance in the

 

 

Care and Cleaning section on page 26.

 

Water supply pressure to faucet or house is

Check another faucet in the house to make sure

 

too low.

that household water pressure is adequate and

 

 

flow is not restricted.

 

Water supply connected with leak-limiting

Hoses designed to limit leaks can trip falsely

 

hoses.

and prevent the washer from filling. The use of

 

 

leak limiting hoses is not recommended.

Cycle won’t start, or the

The door is not closed properly.

Make sure that the door is closed properly and

display shows:

 

press the START/PAUSE button. After starting

 

 

a cycle, it may take a few moments before the

 

 

drum begins to turn or spin. The washer will not

 

 

operate unless the door is locked.

 

 

If the door is closed and locked and the open

 

 

door error message is displayed, call

 

 

for service.

The display shows:

Load is too small.

Add 1 or 2 similar items to help balance the load.

Load is out of balance.

The washer has an imbalance detection and

 

 

 

correction system. If individual heavy articles are

 

 

loaded (bath mat, bath robe, etc.) and the imbal-

 

 

ance is too great, the washer will make several

 

 

attempts to restart the spin cycle. If an imbalance

 

 

is still detected, the washer will stop and the error

 

 

code will display.

The display shows:

Control error.

Unplug the washer and wait 60 seconds. Reconnect

 

power and try again. If the error reappears, call for

 

 

 

 

service.

 

 

 

The display shows:

Water level is too high due to a faulty

Close the water faucets, unplug the washer, and

water valve.

call for service.

 

The display shows:

The water level sensor is not working

Close the water faucets, unplug the washer, and

correctly.

call for service.

 

 

 

 

The display shows:

A motor error has occurred.

Allow the washer to stand for 30 minutes and

 

then restart the cycle. If the LE error code per-

 

 

 

 

sists, call for service.

The display shows:

A power failure has occurred.

If the power to the washer has been interrupted

 

during a cycle, the PF error code will display

 

 

 

 

the next time the washer is turned ON. This will

 

 

alert you to the fact that the previous cycle may

 

 

not have been completed. Select any cycle to

 

 

clear the error code and use the washer.

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Contents Front-Loading Fast help by phone we call it Rapid Resolution Authorized Sears service technicians, which meansUnlimited service calls and nationwide service, as No-lemon guarantee replacement of yourSafety Messages Important Safety Instructions To Connect Electricity Glass Touch Control Panel EASY-ACCESS Locking DoorFilter Access Panel Detergent DispenserClearances KEY Dimensions and SpecificationsPower Outlet Choose the Proper LocationUnpacking and Removing Shipping Bolts On washer To tap Connecting the Water LinesOption 1 Standpipe Connecting the Drain HoseConnect to the Power Supply Option 2 Laundry DrumLeveling the Washer Installation of NON-SKID Pads optionalControl Panel Features Operating the Washer Using Detergent Amount Indicator Cycle Guide Cycle Guide Loading the Washer Sorting Wash LoadsFabric Care Labels Grouping Similar ItemsLiquid Bleach Compartment About the Dispenser DrawerPre-Wash Detergent Compartment Main Wash Detergent CompartmentDetergent Amount Detergent and Dispenser USEWord About Detergents Designed to use only High-Efficiency HE detergentTime and Status Display Soil Level Cycle Modifier ButtonsWASH/RINSE Spin SpeedTo ADD Steam to a cycle Using the Steam Refresh CycleSteam Cycles and Options ADD Steam OptionStain Treat Delay StartOption Buttons Extra RinseTo save a MY Cycle MY CycleDrum Light Auto SoakRegular Cleaning Cleaning the Dispenser Regular Cleaning Storing the WasherCleaning the Water Inlet Filters MaintenanceMaintenance Cleaning the Drain Pump Filter Kenmore Connect System Using the Kenmore Connect SystemProblem Possible Cause Solutions Before Calling for ServiceNormal Sounds YOU MAY Hear Before Calling for Service Problem Possible Cause Solutions Power and try again. If the error reappears, call for Before Calling for ServiceDisclaimer of implied warranties limitation of remedies Kenmore Elite Limited WarrantyPage Irequisitos DE Instalación Guía DE Solución DE ProblemasInstrucciones Importantes Sobre Seguridad Funciones Y VentajasMensajes DE Seguridad Instrucciones Importantes Sobre Seguridad Advertencia Advertencia Tina DE Acero Inoxidable DE Gran Capacidad Dispensador DE DetergentePanel DE Control Táctil DE Cristal Motor DE Impulsión DirectaEspacios DE Instalación Dimensiones Y Especificaciones ClaveEscoja EL Lugar Adecuado Tipo DE PisoImportante Desempaquetado Y Desembalaje DE Pernos DE TransporteDel funcionamiento Conexión DE LAS Tuberías DE AguaGrifo de agua Opción 3 Desagüe del suelo Conexión DE LA Manguera DE DrenajeOpción 2 Tina de lavado Opción 1 Tubo verticalInstalación DE Almohadillas Nivelación DE LA LavadoraAntirresbalantes opcional Funciones DEL Panel DE Control Seleccionar LOS Modificadores DE Ciclo Y LAS Opciones Clasificación DE LAS Prendas Y Carga DE LA LavadoraPrender LA Lavadora Seleccionar UN Ciclo= Opción disponible = Ajuste predeterminado Guía DE CiclosEnergía Vado Inteligente Lavado Enjuague Centrifugado Min Guía DE Ciclos continuadoAgrupación de prendas similares Etiquetas de cuidado de las prendasCarga de la lavadora Compartimiento del suavizante Acerca DE LA Gaveta DEL DispensadorCompartimiento de detergente del prelavado Compartimiento del detergente del lavado principalCantidad de detergente USO DEL Detergente Y DEL DispensadorUnas palabras sobre los detergentes Diseñado para usar sólo detergente de alta eficiencia HEPantalla DE Tiempo Y Estado WASH/RINSE LAVAR/ENJUAGAR Botones Modificadores DE CicloAviso Sonoro Uso del ciclo Steam Refresh Renovar CON Vapor Ciclos Y Opciones DE VaporOpción Añadir Vapor Para Añadir Vapor a un cicloPRE-WASH Prelavado Botones DE OpciónStain Treat Tratamiento DE Manchas Stay Fresh Mantener FrescoDrum Light Iluminación DE LA Tina Funciones ESP EcialesAuto Soak Remojo Automático Limpieza Regular Almacenamiento de la lavadora Limpieza Regular continuaciónLimpieza del dispensador Limpieza de los filtros de entrada de agua MantenimientoLimpieza del filtro de bomba de drenaje Mantenimiento continuaciónNota Uso del sistema Kenmore ConnectAgua rociándose o circulando durante el ciclo Problema Causa posible SolucionesSonidos Normales QUE SE Pueden Escuchar Antes DE Solicitar Asistencia TécnicaManchas Antes DE Solicitar Asistencia Técnica continuaciónEl agua en la lavadora drena demasiado Problema Causa posible SolucionesGarantía limitada de Kenmore Elite Nota Nota Nota Get it fixed, at your home or ours
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