Cisco Systems OL-10984-01 manual Troubleshooting, Xiv

Page 14

Contents

C H A P T E R 10	Troubleshooting 10-1
	Installation Problems	10-2
	Problems Logging In and Connecting to the Network 10-2
	Configuration Problems 10-2
	Problems with the Console		10-3
	Problems with Reachability		10-3
	Problems Making Calls	10-4
	Problems With Incoming Calls 10-4
	Problems During a Conversation			10-4
	Problems with Video	10-6
	Problems with Web Conferencing			10-7
	Problems in the Recent Communications Pane 10-7
	Problems with Search	10-8

Capturing Information About Problems 10-8

Enabling Detailed Logging 10-9

G L O S S A R Y

I N D E X

	User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
xiv	OL-10984-01

Image 14

Contents User Guide for Cisco Unified Personal Communicator 263 Ares AES MD5 Page Page Page NTP Page N T E N T S Transferring Calls XiiAbout Merging Calls XiiiTroubleshooting XivIntroducing About Cisco Unified Personal CommunicatorAbout Available Features, Cisco Product Security Overview, About Available FeaturesKey Features and Benefits Cisco Product Security OverviewSystem Requirements Installing Cisco Unified Personal CommunicatorProcedure Setting Up Your Headset, Setting Up Your Camera, Setting Up Your HeadsetSetting Up Your Camera Before You Use Cisco Unified Personal CommunicatorBefore You Begin Setting Essential PreferencesLogging In for the First Time To Do This About LoggingLaunching and Logging Overview of the Console See the Setting Up Automatic Login and Password EntryAbout the Cisco Unified Personal Communicator Console First Time section onOL-10984-01 Choose Window Toggle pane View Changing the View of the Console and Its PanesItem Description Working With Items Listed in Panes See the Working With ContactsOther Useful Documentation Getting DocumentationQuick Start Guide Online Help Uninstalling This Item This FolderHaving Conversations About ConversationsStarting Audio Conversations Hosting Conference Calls Using Web ConferencingStarting Conversations Hosting Conference CallsPlace Audio Call Starting Conversations With People Listed in the ConsoleTo Call a Person To Dial This Number This List Do This Contacts Place Audio CallInfo Additional Details to view additionalStatus Symbol Description Specifying Your Reachability Status,Starting Conversations With People Who Are Not on a List Icon Preferred Contact MethodChoose File Toggle New Call Dialer Redialing the Last Number You CalledDialing a Number in Other Applications Choose File Redial Most Recent NumberChoose Dial With CiscoUPC Responding to Incoming CallsDialing From Your Macintosh Address Book Conversations on Hold and Retrieving Them Working With Conversations In ProgressBefore You Use Video section on Entering Touch-Tone Responses Transferring CallsWhen the Active Phone is Soft Phone To Do This Changing the Audio Volume and Video TransmissionWhen the Active Phone is Desk Phone Showing or Hiding the Roster of ParticipantsPause Vide o button Putting Conversations on Hold and Retrieving ThemChoose Conversation Pause Video Choose ConversationEnding Conversations Closing Conversation WindowsOL-10984-01 About Video Conversations Requirements apply. See the Before You Use Video section onChoose Window Show Camera Preview Before You Use VideoPreviewing Your Video Image Conversations section on Starting Video ConversationsAdding Video to Conversations From Do ThisResponding to Requests to Add Video to Conversations To Do This Click This ButtonAdd/Remove Video Removing Video from a ConversationDetach Preview OL-10984-01 Using Web Conferencing About Web ConferencingStart Web Conferencing Adding Web Conferencing to ConversationsAdding Participants to Web Conferencing Sessions Conference button Working With Web Conferencing Sessions In ProgressCisco Unified MeetingPlace Express Help Comparison with Cisco Unified MeetingPlace Express Web MeetingsUsing Web Conferencing OL-10984-01 Creating Conference Calls About Merging CallsMerging Calls Choose Conversation MergeWorking With Conference Calls In Progress OL-10984-01 Choose Contacts Send E-mail To Send E-Mail From Do ThisSend E-mail OL-10984-01 Managing Contacts About the Contact ListWorking With Contacts See the Deleting Contacts from Searching for ContactsNickname Contact List section onFrom Here Do This Accessing Contact DetailsWorking With Search Results Choose Get Contact InfoGroup Working with Groups of ContactsDeleting Contacts from the Contact List Choose Contacts New GroupChoose Contacts Rename Adding Contacts to GroupsRename Group See the Deleting Groups section onDeleting Contacts from the Contact List, Deleting GroupsContacts Add Contact To group name OL-10984-01 About Recent Communications Working With Recent CommunicationsItem Unread Working With the Recent Communications List and Its EntriesChoose File Get Info UnreadChoose Recent Purge Deleted Items About Recent Communications ItemsEdit Delete Choose Undelete Recent ItemIcon Communication Type Accessing Voice MailSee the Setting Up Voice Mail and Web Conferencing Its Entries section on Recent Play Voice MailSee the Working With the Recent Communications List OL-10984-01 Choose Contacts Show My Viewing Your Current StatusTo View This Do This Choose Contacts Show My InfoProcedures Setting Up Voice Mail and Web ConferencingSetting Up Voice Mail Setting Up Voice Mail, Setting Up Web Conferencing,Setting Up Web Conferencing Choose CiscoUPC PreferencesAfter Logging Setting Up Automatic Login and Password EntryBefore Logging Canceling Automatic Log In and Password Entry, Canceling Automatic Log In and Password EntryAutomatically log in using this profile Choosing the Active PhoneChoosing the Associated Desk Phone Column Number Specifying the Method, Phone Number, and E-mail Address Specifying Only the MethodSpecifying Your Reachability Status Option DetailsClick Reachability Uncheck To Idle when I have not usedUncheck To Away when I have not used Computer for minutesStatus Menu Specifying Your Custom Status MessageCreating Custom Status Messages Deleting Custom Status Messages Choosing a Message to DisplayModifying Custom Status Messages Click the button below the message OL-10984-01 Troubleshooting 10-110-2 Installation ProblemsConfiguration Problems See also Problems Making Calls, Problems with the ConsoleProblems with Reachability 10-3Problems During a Conversation Problems Making CallsProblems With Incoming Calls Problems with Video, Problems with Web Conferencing,10-5 Problems with Video 10-6Problems with Web Conferencing 10-710-8 Problems with SearchCapturing Information About Problems UnifiedClientLog.txt Enabling Detailed LoggingFile This Folder Click More Info10-10 Window that displays during a conversation See web conferenceContact Details window GL-1See reachability GL-2D E IN-1IN-2 IN-3 IN-4 Clearing Deleting Security Services IN-5About Adding participants IN-6

Troubleshooting 10-1

Problems With Incoming Calls 10-4

xiv