Cisco Systems OL-10984-01 manual 10-5

Chapter 10 Troubleshooting

Problems During a Conversation

•Make sure your computer is not muted or set to very low volume. To test this, see if you can hear other sounds that your computer normally makes, such as beeps when you press an incorrect key, or sounds that signal that a message has arrived.

•Verify that the sound output device (for example, headset) you are using is selected and not muted. Choose System Preferences > Sound, then click Output and examine the selections. If you make changes, you may need to restart the computer.

•If you are connecting via virtual private network (VPN): In the VPN application window, click the Options menu. The Stateful Firewall option should NOT have a check mark beside it. If it does, select Stateful Firewall to remove the check mark.

Problem Other participants cannot hear me.

Solution Try the following:

•Make sure any Mute button on your headset is not on.

•Look at the conversation window and make sure that your audio is not muted.

•Verify that the sound input device (for example, headset or camera) you are using is selected and not muted. Choose System Preferences > Sound, then click Input and examine the selections. If you make changes, you may need to restart the computer.

Problem The buttons and controls in my conversation window are dimmed.

Solution The call may be on hold. See the “Putting Conversations on Hold and Retrieving Them” section on page 2-12.

Problem I am trying to merge two calls but the Merge button is dimmed.

Solution Note the following:

•You cannot merge two conference calls. At least one call must have only one participant besides yourself. To merge multiple participants into a single call, see the “Creating Conference Calls” section on page 5-1.

•Make sure one of the calls is not on hold. If a conversation is on hold, the merge button is dimmed.

	User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
OL-10984-01		10-5