Cisco Systems OL-10984-01 manual Installation Problems, Configuration Problems, 10-2

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Chapter 10 Troubleshooting

Installation Problems

Installation Problems

Problem When I double-click the disk image, I do not see an opportunity to install the application.

Solution Make sure the Finder is set to display in Icon View. Choose Finder > Preferences and uncheck the check box to Open new windows in column view.

Problems Logging In and Connecting to the Network

Problem On initial login, I see an error message.

Solution Make sure you have entered your username, password, and login server information correctly. If you still have problems, contact your system administrator.

Problem When I try to log in, the Login window reappears.

Solution Respond to the error message that appears near the bottom of the Login window.

Configuration Problems

Problem When I choose a phone, the active phone reverts to Disabled and I cannot make or receive calls.

Solution Try the following:

•Choose the other phone option.

•If you are trying to choose your desk phone, make sure you are connected to the network to which your desk phone is connected.

•Contact your system administrator.

Problem I’m trying to choose a desk phone other than the one on my desk, but the phone I want is not listed.

Solution Not all phones are set up for extension mobility; contact your system administrator.

	User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
10-2	OL-10984-01

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Contents User Guide for Cisco Unified Personal Communicator 263 Ares AES MD5 Page Page Page NTP Page N T E N T S Transferring Calls XiiAbout Merging Calls XiiiTroubleshooting XivIntroducing About Cisco Unified Personal CommunicatorAbout Available Features Key Features and BenefitsAbout Available Features, Cisco Product Security Overview, Cisco Product Security OverviewProcedure Installing Cisco Unified Personal CommunicatorSystem Requirements Setting Up Your Headset Setting Up Your CameraSetting Up Your Headset, Setting Up Your Camera, Before You Use Cisco Unified Personal CommunicatorLogging In for the First Time Setting Essential PreferencesBefore You Begin Launching and Logging About LoggingTo Do This See the Setting Up Automatic Login and Password Entry About the Cisco Unified Personal Communicator ConsoleOverview of the Console First Time section onOL-10984-01 Item Description Changing the View of the Console and Its PanesChoose Window Toggle pane View Working With Items Listed in Panes See the Working With ContactsQuick Start Guide Online Help Getting DocumentationOther Useful Documentation Uninstalling This Item This FolderHaving Conversations About ConversationsHosting Conference Calls Using Web Conferencing Starting ConversationsStarting Audio Conversations Hosting Conference CallsStarting Conversations With People Listed in the Console To Call a Person To Dial This Number This List Do ThisPlace Audio Call Contacts Place Audio CallInfo Additional Details to view additionalStatus Symbol Description Specifying Your Reachability Status,Starting Conversations With People Who Are Not on a List Icon Preferred Contact MethodRedialing the Last Number You Called Dialing a Number in Other ApplicationsChoose File Toggle New Call Dialer Choose File Redial Most Recent NumberDialing From Your Macintosh Address Book Responding to Incoming CallsChoose Dial With CiscoUPC Before You Use Video section on Working With Conversations In ProgressConversations on Hold and Retrieving Them Entering Touch-Tone Responses Transferring CallsChanging the Audio Volume and Video Transmission When the Active Phone is Desk PhoneWhen the Active Phone is Soft Phone To Do This Showing or Hiding the Roster of ParticipantsPutting Conversations on Hold and Retrieving Them Choose Conversation Pause VideoPause Vide o button Choose ConversationEnding Conversations Closing Conversation WindowsOL-10984-01 About Video Conversations Requirements apply. See the Before You Use Video section onPreviewing Your Video Image Before You Use VideoChoose Window Show Camera Preview Starting Video Conversations Adding Video to ConversationsConversations section on From Do ThisResponding to Requests to Add Video to Conversations To Do This Click This ButtonDetach Preview Removing Video from a ConversationAdd/Remove Video OL-10984-01 Using Web Conferencing About Web ConferencingAdding Participants to Web Conferencing Sessions Adding Web Conferencing to ConversationsStart Web Conferencing Cisco Unified MeetingPlace Express Help Working With Web Conferencing Sessions In ProgressConference button Comparison with Cisco Unified MeetingPlace Express Web MeetingsUsing Web Conferencing OL-10984-01 Creating Conference Calls About Merging CallsMerging Calls Choose Conversation MergeWorking With Conference Calls In Progress OL-10984-01 Send E-mail To Send E-Mail From Do ThisChoose Contacts Send E-mail OL-10984-01 Managing Contacts About the Contact ListWorking With Contacts Searching for Contacts NicknameSee the Deleting Contacts from Contact List section onAccessing Contact Details Working With Search ResultsFrom Here Do This Choose Get Contact InfoWorking with Groups of Contacts Deleting Contacts from the Contact ListGroup Choose Contacts New GroupAdding Contacts to Groups Rename GroupChoose Contacts Rename See the Deleting Groups section onContacts Add Contact To group name Deleting GroupsDeleting Contacts from the Contact List, OL-10984-01 About Recent Communications Working With Recent CommunicationsWorking With the Recent Communications List and Its Entries Choose File Get InfoItem Unread UnreadAbout Recent Communications Items Edit DeleteChoose Recent Purge Deleted Items Choose Undelete Recent ItemSee the Setting Up Voice Mail and Web Conferencing Accessing Voice MailIcon Communication Type See the Working With the Recent Communications List Recent Play Voice MailIts Entries section on OL-10984-01 Viewing Your Current Status To View This Do ThisChoose Contacts Show My Choose Contacts Show My InfoSetting Up Voice Mail and Web Conferencing Setting Up Voice MailProcedures Setting Up Voice Mail, Setting Up Web Conferencing,Setting Up Web Conferencing Choose CiscoUPC PreferencesBefore Logging Setting Up Automatic Login and Password EntryAfter Logging Canceling Automatic Log In and Password Entry Automatically log in using this profileCanceling Automatic Log In and Password Entry, Choosing the Active PhoneChoosing the Associated Desk Phone Column Number Specifying the Method, Phone Number, and E-mail Address Specifying Only the MethodSpecifying Your Reachability Status Option DetailsUncheck To Idle when I have not used Uncheck To Away when I have not usedClick Reachability Computer for minutesCreating Custom Status Messages Specifying Your Custom Status MessageStatus Menu Modifying Custom Status Messages Choosing a Message to DisplayDeleting Custom Status Messages Click the button below the message OL-10984-01 Troubleshooting 10-1Configuration Problems Installation Problems10-2 Problems with the Console Problems with ReachabilitySee also Problems Making Calls, 10-3Problems Making Calls Problems With Incoming CallsProblems During a Conversation Problems with Video, Problems with Web Conferencing,10-5 Problems with Video 10-6Problems with Web Conferencing 10-7Capturing Information About Problems Problems with Search10-8 Enabling Detailed Logging File This FolderUnifiedClientLog.txt Click More Info10-10 See web conference Contact Details windowWindow that displays during a conversation GL-1See reachability GL-2D E IN-1IN-2 IN-3 IN-4 Clearing Deleting Security Services IN-5About Adding participants IN-6