Contents
User Guide for Cisco Unified Personal Communicator
263
Ares
AES
MD5
Page
Page
Page
NTP
Page
N T E N T S
Transferring Calls
Xii
About Merging Calls
Xiii
Troubleshooting
Xiv
Introducing
About Cisco Unified Personal Communicator
About Available Features, Cisco Product Security Overview,
About Available Features
Key Features and Benefits
Cisco Product Security Overview
System Requirements
Installing Cisco Unified Personal Communicator
Procedure
Setting Up Your Headset, Setting Up Your Camera,
Setting Up Your Headset
Setting Up Your Camera
Before You Use Cisco Unified Personal Communicator
Before You Begin
Setting Essential Preferences
Logging In for the First Time
To Do This
About Logging
Launching and Logging
Overview of the Console
See the Setting Up Automatic Login and Password Entry
About the Cisco Unified Personal Communicator Console
First Time section on
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Choose Window Toggle pane View
Changing the View of the Console and Its Panes
Item Description
Working With Items Listed in Panes
See the Working With Contacts
Other Useful Documentation
Getting Documentation
Quick Start Guide Online Help
Uninstalling
This Item This Folder
Having Conversations
About Conversations
Starting Audio Conversations
Hosting Conference Calls Using Web Conferencing
Starting Conversations
Hosting Conference Calls
Place Audio Call
Starting Conversations With People Listed in the Console
To Call a Person To Dial This Number This List Do This
Contacts Place Audio Call
Info
Additional Details to view additional
Status Symbol Description
Specifying Your Reachability Status,
Starting Conversations With People Who Are Not on a List
Icon Preferred Contact Method
Choose File Toggle New Call Dialer
Redialing the Last Number You Called
Dialing a Number in Other Applications
Choose File Redial Most Recent Number
Choose Dial With CiscoUPC
Responding to Incoming Calls
Dialing From Your Macintosh Address Book
Conversations on Hold and Retrieving Them
Working With Conversations In Progress
Before You Use Video section on
Entering Touch-Tone Responses
Transferring Calls
When the Active Phone is Soft Phone To Do This
Changing the Audio Volume and Video Transmission
When the Active Phone is Desk Phone
Showing or Hiding the Roster of Participants
Pause Vide o button
Putting Conversations on Hold and Retrieving Them
Choose Conversation Pause Video
Choose Conversation
Ending Conversations
Closing Conversation Windows
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About Video Conversations
Requirements apply. See the Before You Use Video section on
Choose Window Show Camera Preview
Before You Use Video
Previewing Your Video Image
Conversations section on
Starting Video Conversations
Adding Video to Conversations
From Do This
Responding to Requests to Add Video to Conversations
To Do This Click This Button
Add/Remove Video
Removing Video from a Conversation
Detach Preview
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Using Web Conferencing
About Web Conferencing
Start Web Conferencing
Adding Web Conferencing to Conversations
Adding Participants to Web Conferencing Sessions
Conference button
Working With Web Conferencing Sessions In Progress
Cisco Unified MeetingPlace Express Help
Comparison with
Cisco Unified MeetingPlace Express Web Meetings
Using Web Conferencing
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Creating Conference Calls
About Merging Calls
Merging Calls
Choose Conversation Merge
Working With Conference Calls In Progress
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Choose Contacts Send E-mail
To Send E-Mail From Do This
Send E-mail
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Managing Contacts
About the Contact List
Working With Contacts
See the Deleting Contacts from
Searching for Contacts
Nickname
Contact List section on
From Here Do This
Accessing Contact Details
Working With Search Results
Choose Get Contact Info
Group
Working with Groups of Contacts
Deleting Contacts from the Contact List
Choose Contacts New Group
Choose Contacts Rename
Adding Contacts to Groups
Rename Group
See the Deleting Groups section on
Deleting Contacts from the Contact List,
Deleting Groups
Contacts Add Contact To group name
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About Recent Communications
Working With Recent Communications
Item Unread
Working With the Recent Communications List and Its Entries
Choose File Get Info
Unread
Choose Recent Purge Deleted Items
About Recent Communications Items
Edit Delete
Choose Undelete Recent Item
Icon Communication Type
Accessing Voice Mail
See the Setting Up Voice Mail and Web Conferencing
Its Entries section on
Recent Play Voice Mail
See the Working With the Recent Communications List
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Choose Contacts Show My
Viewing Your Current Status
To View This Do This
Choose Contacts Show My Info
Procedures
Setting Up Voice Mail and Web Conferencing
Setting Up Voice Mail
Setting Up Voice Mail, Setting Up Web Conferencing,
Setting Up Web Conferencing
Choose CiscoUPC Preferences
After Logging
Setting Up Automatic Login and Password Entry
Before Logging
Canceling Automatic Log In and Password Entry,
Canceling Automatic Log In and Password Entry
Automatically log in using this profile
Choosing the Active Phone
Choosing the Associated Desk Phone
Column Number
Specifying the Method, Phone Number, and E-mail Address
Specifying Only the Method
Specifying Your Reachability Status
Option Details
Click Reachability
Uncheck To Idle when I have not used
Uncheck To Away when I have not used
Computer for minutes
Status Menu
Specifying Your Custom Status Message
Creating Custom Status Messages
Deleting Custom Status Messages
Choosing a Message to Display
Modifying Custom Status Messages
Click the button below the message
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Troubleshooting
10-1
10-2
Installation Problems
Configuration Problems
See also Problems Making Calls,
Problems with the Console
Problems with Reachability
10-3
Problems During a Conversation
Problems Making Calls
Problems With Incoming Calls
Problems with Video, Problems with Web Conferencing,
10-5
Problems with Video
10-6
Problems with Web Conferencing
10-7
10-8
Problems with Search
Capturing Information About Problems
UnifiedClientLog.txt
Enabling Detailed Logging
File This Folder
Click More Info
10-10
Window that displays during a conversation
See web conference
Contact Details window
GL-1
See reachability
GL-2
D E
IN-1
IN-2
IN-3
IN-4
Clearing Deleting Security Services
IN-5
About Adding participants
IN-6