Cisco Systems OL-10984-01 manual Before You Use Cisco Unified Personal Communicator

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Chapter 1 Introducing Cisco Unified Personal Communicator

Setting Up Cisco Unified Personal Communicator

Step 2 Obtain the disk image (CiscoUnifiedPersonalCommunicator-K9.dmg) from your system administrator.

Step 3 If the disk image does not mount automatically, double-click it.

Step 4 Accept the license agreement.

Step 5 Follow the instructions.

Step 6 (Optional) Move the disk image to the trash.

Step 7 Continue with the instructions in the “Before You Use

Cisco Unified Personal Communicator” section on page 1-4.

Before You Use Cisco Unified Personal Communicator

Before you launch Cisco Unified Personal Communicator, prepare your equipment:

•Setting Up Your Headset, page 1-4

•Setting Up Your Camera, page 1-4

Setting Up Your Headset

If you will use a headset with your soft phone, follow the instructions that came with the headset.

After you plug in your headset, you may need to wait a few moments before you do anything else.

Setting Up Your Camera

The software for supported Apple cameras is included with the Macintosh operating system software.

Procedure

Step 1 Set up your camera following the instructions that came with it.

	User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
1-4	OL-10984-01

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Contents User Guide for Cisco Unified Personal Communicator 263 Ares AES MD5 Page Page Page NTP Page N T E N T S Transferring Calls XiiAbout Merging Calls XiiiTroubleshooting XivIntroducing About Cisco Unified Personal CommunicatorAbout Available Features, Cisco Product Security Overview, About Available FeaturesKey Features and Benefits Cisco Product Security OverviewInstalling Cisco Unified Personal Communicator ProcedureSystem Requirements Setting Up Your Headset, Setting Up Your Camera, Setting Up Your HeadsetSetting Up Your Camera Before You Use Cisco Unified Personal CommunicatorSetting Essential Preferences Logging In for the First TimeBefore You Begin About Logging Launching and LoggingTo Do This Overview of the Console See the Setting Up Automatic Login and Password EntryAbout the Cisco Unified Personal Communicator Console First Time section onOL-10984-01 Changing the View of the Console and Its Panes Item DescriptionChoose Window Toggle pane View Working With Items Listed in Panes See the Working With ContactsGetting Documentation Quick Start Guide Online HelpOther Useful Documentation Uninstalling This Item This FolderHaving Conversations About ConversationsStarting Audio Conversations Hosting Conference Calls Using Web ConferencingStarting Conversations Hosting Conference CallsPlace Audio Call Starting Conversations With People Listed in the ConsoleTo Call a Person To Dial This Number This List Do This Contacts Place Audio CallInfo Additional Details to view additionalStatus Symbol Description Specifying Your Reachability Status,Starting Conversations With People Who Are Not on a List Icon Preferred Contact MethodChoose File Toggle New Call Dialer Redialing the Last Number You CalledDialing a Number in Other Applications Choose File Redial Most Recent NumberResponding to Incoming Calls Dialing From Your Macintosh Address BookChoose Dial With CiscoUPC Working With Conversations In Progress Before You Use Video section onConversations on Hold and Retrieving Them Entering Touch-Tone Responses Transferring CallsWhen the Active Phone is Soft Phone To Do This Changing the Audio Volume and Video TransmissionWhen the Active Phone is Desk Phone Showing or Hiding the Roster of ParticipantsPause Vide o button Putting Conversations on Hold and Retrieving ThemChoose Conversation Pause Video Choose ConversationEnding Conversations Closing Conversation WindowsOL-10984-01 About Video Conversations Requirements apply. See the Before You Use Video section onBefore You Use Video Previewing Your Video ImageChoose Window Show Camera Preview Conversations section on Starting Video ConversationsAdding Video to Conversations From Do ThisResponding to Requests to Add Video to Conversations To Do This Click This ButtonRemoving Video from a Conversation Detach PreviewAdd/Remove Video OL-10984-01 Using Web Conferencing About Web ConferencingAdding Web Conferencing to Conversations Adding Participants to Web Conferencing SessionsStart Web Conferencing Working With Web Conferencing Sessions In Progress Cisco Unified MeetingPlace Express HelpConference button Comparison with Cisco Unified MeetingPlace Express Web MeetingsUsing Web Conferencing OL-10984-01 Creating Conference Calls About Merging CallsMerging Calls Choose Conversation MergeWorking With Conference Calls In Progress OL-10984-01 To Send E-Mail From Do This Send E-mailChoose Contacts Send E-mail OL-10984-01 Managing Contacts About the Contact ListWorking With Contacts See the Deleting Contacts from Searching for ContactsNickname Contact List section onFrom Here Do This Accessing Contact DetailsWorking With Search Results Choose Get Contact InfoGroup Working with Groups of ContactsDeleting Contacts from the Contact List Choose Contacts New GroupChoose Contacts Rename Adding Contacts to GroupsRename Group See the Deleting Groups section onDeleting Groups Contacts Add Contact To group nameDeleting Contacts from the Contact List, OL-10984-01 About Recent Communications Working With Recent CommunicationsItem Unread Working With the Recent Communications List and Its EntriesChoose File Get Info UnreadChoose Recent Purge Deleted Items About Recent Communications ItemsEdit Delete Choose Undelete Recent ItemAccessing Voice Mail See the Setting Up Voice Mail and Web ConferencingIcon Communication Type Recent Play Voice Mail See the Working With the Recent Communications ListIts Entries section on OL-10984-01 Choose Contacts Show My Viewing Your Current StatusTo View This Do This Choose Contacts Show My InfoProcedures Setting Up Voice Mail and Web ConferencingSetting Up Voice Mail Setting Up Voice Mail, Setting Up Web Conferencing,Setting Up Web Conferencing Choose CiscoUPC PreferencesSetting Up Automatic Login and Password Entry Before LoggingAfter Logging Canceling Automatic Log In and Password Entry, Canceling Automatic Log In and Password EntryAutomatically log in using this profile Choosing the Active PhoneChoosing the Associated Desk Phone Column Number Specifying the Method, Phone Number, and E-mail Address Specifying Only the MethodSpecifying Your Reachability Status Option DetailsClick Reachability Uncheck To Idle when I have not usedUncheck To Away when I have not used Computer for minutesSpecifying Your Custom Status Message Creating Custom Status MessagesStatus Menu Choosing a Message to Display Modifying Custom Status MessagesDeleting Custom Status Messages Click the button below the message OL-10984-01 Troubleshooting 10-1Installation Problems Configuration Problems10-2 See also Problems Making Calls, Problems with the ConsoleProblems with Reachability 10-3Problems During a Conversation Problems Making CallsProblems With Incoming Calls Problems with Video, Problems with Web Conferencing,10-5 Problems with Video 10-6Problems with Web Conferencing 10-7Problems with Search Capturing Information About Problems10-8 UnifiedClientLog.txt Enabling Detailed LoggingFile This Folder Click More Info10-10 Window that displays during a conversation See web conferenceContact Details window GL-1See reachability GL-2D E IN-1IN-2 IN-3 IN-4 Clearing Deleting Security Services IN-5About Adding participants IN-6