Cisco Systems OL-10984-01 manual Problems with Web Conferencing, 10-7

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Chapter 10 Troubleshooting

Problems with Web Conferencing

Problems with Web Conferencing

Problem I cannot add web conferencing. Or, when I click the button to start a web conference, I see an error message.

Solution Possible solutions include:

•You may not have correctly specified your

Cisco Unified MeetingPlace Express account information. See the “Setting Up Voice Mail and Web Conferencing” section on page 9-2. If you do not know your username and password, contact your system administrator.

•You may need to have a profile (account) in

Cisco Unified MeetingPlace Express. Contact your system administrator.

Problem I have lost connection to the web conference.

Solution Click the Rejoin Conference button in the conversation window.

Problem Some participants in the conversation do not see the web conferencing window.

Solution Possible solutions include:

•Participants who are not using Cisco Unified Personal Communicator do not automatically see the web conferencing window. Follow the instructions in the “Adding Participants to Web Conferencing Sessions” section on page 4-2.

•The Cisco Unified MeetingPlace Express system may not have enough available resources to accommodate all participants. Contact your system administrator.

Problems in the Recent Communications Pane

Problem Recent Communications does not list calls that I know occurred.

Solution Calls that you make and receive using your desk phone while

Cisco Unified Personal Communicator is not running do not appear in Recent Communications.

		User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

	OL-10984-01			10-7
	OL-10984-01			10-7

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Contents User Guide for Cisco Unified Personal Communicator 263 Ares AES MD5 Page Page Page NTP Page N T E N T S Xii Transferring CallsXiii About Merging CallsXiv TroubleshootingAbout Cisco Unified Personal Communicator IntroducingKey Features and Benefits About Available FeaturesAbout Available Features, Cisco Product Security Overview, Cisco Product Security OverviewInstalling Cisco Unified Personal Communicator ProcedureSystem Requirements Setting Up Your Camera Setting Up Your HeadsetSetting Up Your Headset, Setting Up Your Camera, Before You Use Cisco Unified Personal CommunicatorSetting Essential Preferences Logging In for the First TimeBefore You Begin About Logging Launching and LoggingTo Do This About the Cisco Unified Personal Communicator Console See the Setting Up Automatic Login and Password EntryOverview of the Console First Time section onOL-10984-01 Changing the View of the Console and Its Panes Item DescriptionChoose Window Toggle pane View See the Working With Contacts Working With Items Listed in PanesGetting Documentation Quick Start Guide Online HelpOther Useful Documentation This Item This Folder UninstallingAbout Conversations Having ConversationsStarting Conversations Hosting Conference Calls Using Web ConferencingStarting Audio Conversations Hosting Conference CallsTo Call a Person To Dial This Number This List Do This Starting Conversations With People Listed in the ConsolePlace Audio Call Contacts Place Audio CallAdditional Details to view additional InfoSpecifying Your Reachability Status, Status Symbol DescriptionIcon Preferred Contact Method Starting Conversations With People Who Are Not on a ListDialing a Number in Other Applications Redialing the Last Number You CalledChoose File Toggle New Call Dialer Choose File Redial Most Recent NumberResponding to Incoming Calls Dialing From Your Macintosh Address BookChoose Dial With CiscoUPC Working With Conversations In Progress Before You Use Video section onConversations on Hold and Retrieving Them Transferring Calls Entering Touch-Tone ResponsesWhen the Active Phone is Desk Phone Changing the Audio Volume and Video TransmissionWhen the Active Phone is Soft Phone To Do This Showing or Hiding the Roster of ParticipantsChoose Conversation Pause Video Putting Conversations on Hold and Retrieving ThemPause Vide o button Choose ConversationClosing Conversation Windows Ending ConversationsOL-10984-01 Requirements apply. See the Before You Use Video section on About Video ConversationsBefore You Use Video Previewing Your Video ImageChoose Window Show Camera Preview Adding Video to Conversations Starting Video ConversationsConversations section on From Do ThisTo Do This Click This Button Responding to Requests to Add Video to ConversationsRemoving Video from a Conversation Detach PreviewAdd/Remove Video OL-10984-01 About Web Conferencing Using Web ConferencingAdding Web Conferencing to Conversations Adding Participants to Web Conferencing SessionsStart Web Conferencing Working With Web Conferencing Sessions In Progress Cisco Unified MeetingPlace Express HelpConference button Cisco Unified MeetingPlace Express Web Meetings Comparison withUsing Web Conferencing OL-10984-01 About Merging Calls Creating Conference CallsChoose Conversation Merge Merging CallsWorking With Conference Calls In Progress OL-10984-01 To Send E-Mail From Do This Send E-mailChoose Contacts Send E-mail OL-10984-01 About the Contact List Managing ContactsWorking With Contacts Nickname Searching for ContactsSee the Deleting Contacts from Contact List section onWorking With Search Results Accessing Contact DetailsFrom Here Do This Choose Get Contact InfoDeleting Contacts from the Contact List Working with Groups of ContactsGroup Choose Contacts New GroupRename Group Adding Contacts to GroupsChoose Contacts Rename See the Deleting Groups section onDeleting Groups Contacts Add Contact To group nameDeleting Contacts from the Contact List, OL-10984-01 Working With Recent Communications About Recent CommunicationsChoose File Get Info Working With the Recent Communications List and Its EntriesItem Unread UnreadEdit Delete About Recent Communications ItemsChoose Recent Purge Deleted Items Choose Undelete Recent ItemAccessing Voice Mail See the Setting Up Voice Mail and Web ConferencingIcon Communication Type Recent Play Voice Mail See the Working With the Recent Communications ListIts Entries section on OL-10984-01 To View This Do This Viewing Your Current StatusChoose Contacts Show My Choose Contacts Show My InfoSetting Up Voice Mail Setting Up Voice Mail and Web ConferencingProcedures Setting Up Voice Mail, Setting Up Web Conferencing,Choose CiscoUPC Preferences Setting Up Web ConferencingSetting Up Automatic Login and Password Entry Before LoggingAfter Logging Automatically log in using this profile Canceling Automatic Log In and Password EntryCanceling Automatic Log In and Password Entry, Choosing the Active PhoneChoosing the Associated Desk Phone Column Number Specifying Only the Method Specifying the Method, Phone Number, and E-mail AddressOption Details Specifying Your Reachability StatusUncheck To Away when I have not used Uncheck To Idle when I have not usedClick Reachability Computer for minutesSpecifying Your Custom Status Message Creating Custom Status MessagesStatus Menu Choosing a Message to Display Modifying Custom Status MessagesDeleting Custom Status Messages Click the button below the message OL-10984-01 10-1 TroubleshootingInstallation Problems Configuration Problems10-2 Problems with Reachability Problems with the ConsoleSee also Problems Making Calls, 10-3Problems With Incoming Calls Problems Making CallsProblems During a Conversation Problems with Video, Problems with Web Conferencing,10-5 10-6 Problems with Video10-7 Problems with Web ConferencingProblems with Search Capturing Information About Problems10-8 File This Folder Enabling Detailed LoggingUnifiedClientLog.txt Click More Info10-10 Contact Details window See web conferenceWindow that displays during a conversation GL-1GL-2 See reachabilityIN-1 D EIN-2 IN-3 IN-4 IN-5 Clearing Deleting Security ServicesIN-6 About Adding participants