Cisco Systems OL-10984-01 manual Problems with the Console, Problems with Reachability, 10-3

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Chapter 10 Troubleshooting

Problems with the Console

Problems with the Console

Problem The console is too big; it does not fit on my screen.

Solution The minimum recommended screen resolution is 1024x768.

Choose Apple menu > System Preferences and click Displays.

For more information, see the Help for your operating system.

Problem The menu item, button, or other option that I want to use is dimmed.

Solution Possible solutions include:

You may need to click a contact or communication, then click the button.

The option may not be available for the contact or communication that you have currently selected.

The option may not apply in the current situation. For example, “Mark Unread” is not available if you have selected an item that is already marked Unread.

See also Problems Making Calls, page 10-4.

Problem Columns in the console are too narrow to display all of the information. Solution Possible solutions include:

Hover your mouse pointer over an item in a list to view more information.

Resize the columns. See the “Changing the View of the Console and Its Panes” section on page 1-9.

Make the entire console larger. See the “Changing the View of the Console and Its Panes” section on page 1-9.

Problems with Reachability

Problem Reachability indicators are not appearing correctly.

Solution Make sure your firewall settings are correct. Contact your system administrator. If necessary, see the online help or documentation for your operating system.

 

 

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

 

 

 

 

 

 

OL-10984-01

 

 

10-3

 

 

 

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Contents User Guide for Cisco Unified Personal Communicator 263 Ares AES MD5 Page Page Page NTP Page N T E N T S Xii Transferring CallsXiii About Merging CallsXiv TroubleshootingAbout Cisco Unified Personal Communicator IntroducingKey Features and Benefits About Available FeaturesAbout Available Features, Cisco Product Security Overview, Cisco Product Security OverviewSystem Requirements Installing Cisco Unified Personal CommunicatorProcedure Setting Up Your Camera Setting Up Your HeadsetSetting Up Your Headset, Setting Up Your Camera, Before You Use Cisco Unified Personal CommunicatorBefore You Begin Setting Essential PreferencesLogging In for the First Time To Do This About LoggingLaunching and Logging About the Cisco Unified Personal Communicator Console See the Setting Up Automatic Login and Password EntryOverview of the Console First Time section onOL-10984-01 Choose Window Toggle pane View Changing the View of the Console and Its PanesItem Description See the Working With Contacts Working With Items Listed in PanesOther Useful Documentation Getting DocumentationQuick Start Guide Online Help This Item This Folder UninstallingAbout Conversations Having ConversationsStarting Conversations Hosting Conference Calls Using Web ConferencingStarting Audio Conversations Hosting Conference CallsTo Call a Person To Dial This Number This List Do This Starting Conversations With People Listed in the ConsolePlace Audio Call Contacts Place Audio CallAdditional Details to view additional InfoSpecifying Your Reachability Status, Status Symbol DescriptionIcon Preferred Contact Method Starting Conversations With People Who Are Not on a ListDialing a Number in Other Applications Redialing the Last Number You CalledChoose File Toggle New Call Dialer Choose File Redial Most Recent NumberChoose Dial With CiscoUPC Responding to Incoming CallsDialing From Your Macintosh Address Book Conversations on Hold and Retrieving Them Working With Conversations In ProgressBefore You Use Video section on Transferring Calls Entering Touch-Tone ResponsesWhen the Active Phone is Desk Phone Changing the Audio Volume and Video TransmissionWhen the Active Phone is Soft Phone To Do This Showing or Hiding the Roster of ParticipantsChoose Conversation Pause Video Putting Conversations on Hold and Retrieving ThemPause Vide o button Choose ConversationClosing Conversation Windows Ending ConversationsOL-10984-01 Requirements apply. See the Before You Use Video section on About Video ConversationsChoose Window Show Camera Preview Before You Use VideoPreviewing Your Video Image Adding Video to Conversations Starting Video ConversationsConversations section on From Do ThisTo Do This Click This Button Responding to Requests to Add Video to ConversationsAdd/Remove Video Removing Video from a ConversationDetach Preview OL-10984-01 About Web Conferencing Using Web ConferencingStart Web Conferencing Adding Web Conferencing to ConversationsAdding Participants to Web Conferencing Sessions Conference button Working With Web Conferencing Sessions In ProgressCisco Unified MeetingPlace Express Help Cisco Unified MeetingPlace Express Web Meetings Comparison withUsing Web Conferencing OL-10984-01 About Merging Calls Creating Conference CallsChoose Conversation Merge Merging CallsWorking With Conference Calls In Progress OL-10984-01 Choose Contacts Send E-mail To Send E-Mail From Do ThisSend E-mail OL-10984-01 About the Contact List Managing ContactsWorking With Contacts Nickname Searching for ContactsSee the Deleting Contacts from Contact List section onWorking With Search Results Accessing Contact DetailsFrom Here Do This Choose Get Contact InfoDeleting Contacts from the Contact List Working with Groups of ContactsGroup Choose Contacts New GroupRename Group Adding Contacts to GroupsChoose Contacts Rename See the Deleting Groups section onDeleting Contacts from the Contact List, Deleting GroupsContacts Add Contact To group name OL-10984-01 Working With Recent Communications About Recent CommunicationsChoose File Get Info Working With the Recent Communications List and Its EntriesItem Unread UnreadEdit Delete About Recent Communications ItemsChoose Recent Purge Deleted Items Choose Undelete Recent ItemIcon Communication Type Accessing Voice MailSee the Setting Up Voice Mail and Web Conferencing Its Entries section on Recent Play Voice MailSee the Working With the Recent Communications List OL-10984-01 To View This Do This Viewing Your Current StatusChoose Contacts Show My Choose Contacts Show My InfoSetting Up Voice Mail Setting Up Voice Mail and Web ConferencingProcedures Setting Up Voice Mail, Setting Up Web Conferencing,Choose CiscoUPC Preferences Setting Up Web ConferencingAfter Logging Setting Up Automatic Login and Password EntryBefore Logging Automatically log in using this profile Canceling Automatic Log In and Password EntryCanceling Automatic Log In and Password Entry, Choosing the Active PhoneChoosing the Associated Desk Phone Column Number Specifying Only the Method Specifying the Method, Phone Number, and E-mail AddressOption Details Specifying Your Reachability StatusUncheck To Away when I have not used Uncheck To Idle when I have not usedClick Reachability Computer for minutesStatus Menu Specifying Your Custom Status MessageCreating Custom Status Messages Deleting Custom Status Messages Choosing a Message to DisplayModifying Custom Status Messages Click the button below the message OL-10984-01 10-1 Troubleshooting10-2 Installation ProblemsConfiguration Problems Problems with Reachability Problems with the ConsoleSee also Problems Making Calls, 10-3Problems With Incoming Calls Problems Making CallsProblems During a Conversation Problems with Video, Problems with Web Conferencing,10-5 10-6 Problems with Video10-7 Problems with Web Conferencing10-8 Problems with SearchCapturing Information About Problems File This Folder Enabling Detailed LoggingUnifiedClientLog.txt Click More Info10-10 Contact Details window See web conferenceWindow that displays during a conversation GL-1GL-2 See reachabilityIN-1 D EIN-2 IN-3 IN-4 IN-5 Clearing Deleting Security ServicesIN-6 About Adding participants