Cisco Systems OL-10984-01 manual Problems with the Console, Problems with Reachability, 10-3

Chapter 10 Troubleshooting

Problems with the Console

Problems with the Console

Problem The console is too big; it does not fit on my screen.

Solution The minimum recommended screen resolution is 1024x768.

Choose Apple menu > System Preferences and click Displays.

For more information, see the Help for your operating system.

Problem The menu item, button, or other option that I want to use is dimmed.

Solution Possible solutions include:

•You may need to click a contact or communication, then click the button.

•The option may not be available for the contact or communication that you have currently selected.

•The option may not apply in the current situation. For example, “Mark Unread” is not available if you have selected an item that is already marked Unread.

•See also Problems Making Calls, page 10-4.

Problem Columns in the console are too narrow to display all of the information. Solution Possible solutions include:

•Hover your mouse pointer over an item in a list to view more information.

•Resize the columns. See the “Changing the View of the Console and Its Panes” section on page 1-9.

•Make the entire console larger. See the “Changing the View of the Console and Its Panes” section on page 1-9.

Problems with Reachability

Problem Reachability indicators are not appearing correctly.

Solution Make sure your firewall settings are correct. Contact your system administrator. If necessary, see the online help or documentation for your operating system.

	User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
OL-10984-01		10-3