Cisco Systems OL-10984-01 manual Problems with Search, Capturing Information About Problems, 10-8

Page 94

Chapter 10 Troubleshooting

Problems with Search

Problem A person in my company has called me, but the Recent Communications pane shows the phone number of the person, not the name.

Solution The person may have called from a number that the system does not recognize (for example, a home phone), or the corporate directory may be out of date.

Problems with Search

Problem Search seems to find incorrect results.

Solution The system searches several different attributes, and depending on how the administrator has configured them, can include results that you might not expect.

Capturing Information About Problems

If you experience problems, your system administrator may request log files. Use the following procedure to collect these files.

Note If you see the message The application Cisco Unified Personal Communicator-K9 quit unexpectedly, click Close. Do not send a report to Apple.

Note If you experience a problem follow these instructions immediately, before you relaunch the application.

Step 1 Collect the following files:

	User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
10-8	OL-10984-01

Image 94

Contents User Guide for Cisco Unified Personal Communicator 263 Ares AES MD5 Page Page Page NTP Page N T E N T S Transferring Calls XiiAbout Merging Calls XiiiTroubleshooting XivIntroducing About Cisco Unified Personal CommunicatorAbout Available Features, Cisco Product Security Overview, About Available FeaturesKey Features and Benefits Cisco Product Security OverviewProcedure Installing Cisco Unified Personal CommunicatorSystem Requirements Setting Up Your Headset, Setting Up Your Camera, Setting Up Your HeadsetSetting Up Your Camera Before You Use Cisco Unified Personal CommunicatorLogging In for the First Time Setting Essential PreferencesBefore You Begin Launching and Logging About LoggingTo Do This Overview of the Console See the Setting Up Automatic Login and Password EntryAbout the Cisco Unified Personal Communicator Console First Time section onOL-10984-01 Item Description Changing the View of the Console and Its PanesChoose Window Toggle pane View Working With Items Listed in Panes See the Working With ContactsQuick Start Guide Online Help Getting DocumentationOther Useful Documentation Uninstalling This Item This FolderHaving Conversations About ConversationsStarting Audio Conversations Hosting Conference Calls Using Web ConferencingStarting Conversations Hosting Conference CallsPlace Audio Call Starting Conversations With People Listed in the ConsoleTo Call a Person To Dial This Number This List Do This Contacts Place Audio CallInfo Additional Details to view additionalStatus Symbol Description Specifying Your Reachability Status,Starting Conversations With People Who Are Not on a List Icon Preferred Contact MethodChoose File Toggle New Call Dialer Redialing the Last Number You CalledDialing a Number in Other Applications Choose File Redial Most Recent NumberDialing From Your Macintosh Address Book Responding to Incoming CallsChoose Dial With CiscoUPC Before You Use Video section on Working With Conversations In ProgressConversations on Hold and Retrieving Them Entering Touch-Tone Responses Transferring CallsWhen the Active Phone is Soft Phone To Do This Changing the Audio Volume and Video TransmissionWhen the Active Phone is Desk Phone Showing or Hiding the Roster of ParticipantsPause Vide o button Putting Conversations on Hold and Retrieving ThemChoose Conversation Pause Video Choose ConversationEnding Conversations Closing Conversation WindowsOL-10984-01 About Video Conversations Requirements apply. See the Before You Use Video section onPreviewing Your Video Image Before You Use VideoChoose Window Show Camera Preview Conversations section on Starting Video ConversationsAdding Video to Conversations From Do ThisResponding to Requests to Add Video to Conversations To Do This Click This ButtonDetach Preview Removing Video from a ConversationAdd/Remove Video OL-10984-01 Using Web Conferencing About Web ConferencingAdding Participants to Web Conferencing Sessions Adding Web Conferencing to ConversationsStart Web Conferencing Cisco Unified MeetingPlace Express Help Working With Web Conferencing Sessions In ProgressConference button Comparison with Cisco Unified MeetingPlace Express Web MeetingsUsing Web Conferencing OL-10984-01 Creating Conference Calls About Merging CallsMerging Calls Choose Conversation MergeWorking With Conference Calls In Progress OL-10984-01 Send E-mail To Send E-Mail From Do ThisChoose Contacts Send E-mail OL-10984-01 Managing Contacts About the Contact ListWorking With Contacts See the Deleting Contacts from Searching for ContactsNickname Contact List section onFrom Here Do This Accessing Contact DetailsWorking With Search Results Choose Get Contact InfoGroup Working with Groups of ContactsDeleting Contacts from the Contact List Choose Contacts New GroupChoose Contacts Rename Adding Contacts to GroupsRename Group See the Deleting Groups section onContacts Add Contact To group name Deleting GroupsDeleting Contacts from the Contact List, OL-10984-01 About Recent Communications Working With Recent CommunicationsItem Unread Working With the Recent Communications List and Its EntriesChoose File Get Info UnreadChoose Recent Purge Deleted Items About Recent Communications ItemsEdit Delete Choose Undelete Recent ItemSee the Setting Up Voice Mail and Web Conferencing Accessing Voice MailIcon Communication Type See the Working With the Recent Communications List Recent Play Voice MailIts Entries section on OL-10984-01 Choose Contacts Show My Viewing Your Current StatusTo View This Do This Choose Contacts Show My InfoProcedures Setting Up Voice Mail and Web ConferencingSetting Up Voice Mail Setting Up Voice Mail, Setting Up Web Conferencing,Setting Up Web Conferencing Choose CiscoUPC PreferencesBefore Logging Setting Up Automatic Login and Password EntryAfter Logging Canceling Automatic Log In and Password Entry, Canceling Automatic Log In and Password EntryAutomatically log in using this profile Choosing the Active PhoneChoosing the Associated Desk Phone Column Number Specifying the Method, Phone Number, and E-mail Address Specifying Only the MethodSpecifying Your Reachability Status Option DetailsClick Reachability Uncheck To Idle when I have not usedUncheck To Away when I have not used Computer for minutesCreating Custom Status Messages Specifying Your Custom Status MessageStatus Menu Modifying Custom Status Messages Choosing a Message to DisplayDeleting Custom Status Messages Click the button below the message OL-10984-01 Troubleshooting 10-1Configuration Problems Installation Problems10-2 See also Problems Making Calls, Problems with the ConsoleProblems with Reachability 10-3Problems During a Conversation Problems Making CallsProblems With Incoming Calls Problems with Video, Problems with Web Conferencing,10-5 Problems with Video 10-6Problems with Web Conferencing 10-7Capturing Information About Problems Problems with Search10-8 UnifiedClientLog.txt Enabling Detailed LoggingFile This Folder Click More Info10-10 Window that displays during a conversation See web conferenceContact Details window GL-1See reachability GL-2D E IN-1IN-2 IN-3 IN-4 Clearing Deleting Security Services IN-5About Adding participants IN-6