Cisco Systems OL-10984-01 manual Problems with Video, 10-6

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Chapter 10 Troubleshooting

Problems with Video

Problems with Video

Problem The options to start a video conversation, add video to my conversation, answer a call with video, or “View local video” are dimmed.

Solution You can use video only if your soft phone is the active phone. See the “Choosing the Active Phone” section on page 9-5. You will need to end any current conversation and start a new one with the soft phone.

Problem The computer does not properly recognize the camera, or I cannot see my own video image.

Solution Try the following:

•Make sure you meet the criteria in the “Before You Use Video” section on page 3-2.

•Unplug the camera and plug it in again.

•Plug the camera into a different USB port.

•Quit Cisco Unified Personal Communicator if it is running, then relaunch it.

Problem I added video to a conversation, but the video image of the other person does not appear.

Solution The other person may not have a video camera, or may have declined to add video to the conversation.

Problem Video is slow or of poor quality, or does not appear.

Solution Try the following:

•If you are running on battery power, plug in the AC adaptor.

•Click the Help menu and make sure there is no check mark beside Enable Detailed Logging. For more information, see “Enabling Detailed Logging” section on page 10-9.

 

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

10-6

OL-10984-01

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Contents User Guide for Cisco Unified Personal Communicator 263 Ares AES MD5 Page Page Page NTP Page N T E N T S Transferring Calls XiiAbout Merging Calls XiiiTroubleshooting XivIntroducing About Cisco Unified Personal CommunicatorAbout Available Features Key Features and BenefitsAbout Available Features, Cisco Product Security Overview, Cisco Product Security OverviewSystem Requirements Installing Cisco Unified Personal CommunicatorProcedure Setting Up Your Headset Setting Up Your CameraSetting Up Your Headset, Setting Up Your Camera, Before You Use Cisco Unified Personal CommunicatorBefore You Begin Setting Essential PreferencesLogging In for the First Time To Do This About LoggingLaunching and Logging See the Setting Up Automatic Login and Password Entry About the Cisco Unified Personal Communicator ConsoleOverview of the Console First Time section onOL-10984-01 Choose Window Toggle pane View Changing the View of the Console and Its PanesItem Description Working With Items Listed in Panes See the Working With ContactsOther Useful Documentation Getting DocumentationQuick Start Guide Online Help Uninstalling This Item This FolderHaving Conversations About ConversationsHosting Conference Calls Using Web Conferencing Starting ConversationsStarting Audio Conversations Hosting Conference CallsStarting Conversations With People Listed in the Console To Call a Person To Dial This Number This List Do ThisPlace Audio Call Contacts Place Audio CallInfo Additional Details to view additionalStatus Symbol Description Specifying Your Reachability Status,Starting Conversations With People Who Are Not on a List Icon Preferred Contact MethodRedialing the Last Number You Called Dialing a Number in Other ApplicationsChoose File Toggle New Call Dialer Choose File Redial Most Recent NumberChoose Dial With CiscoUPC Responding to Incoming CallsDialing From Your Macintosh Address Book Conversations on Hold and Retrieving Them Working With Conversations In ProgressBefore You Use Video section on Entering Touch-Tone Responses Transferring CallsChanging the Audio Volume and Video Transmission When the Active Phone is Desk PhoneWhen the Active Phone is Soft Phone To Do This Showing or Hiding the Roster of ParticipantsPutting Conversations on Hold and Retrieving Them Choose Conversation Pause VideoPause Vide o button Choose ConversationEnding Conversations Closing Conversation WindowsOL-10984-01 About Video Conversations Requirements apply. See the Before You Use Video section onChoose Window Show Camera Preview Before You Use VideoPreviewing Your Video Image Starting Video Conversations Adding Video to ConversationsConversations section on From Do ThisResponding to Requests to Add Video to Conversations To Do This Click This ButtonAdd/Remove Video Removing Video from a ConversationDetach Preview OL-10984-01 Using Web Conferencing About Web ConferencingStart Web Conferencing Adding Web Conferencing to ConversationsAdding Participants to Web Conferencing Sessions Conference button Working With Web Conferencing Sessions In ProgressCisco Unified MeetingPlace Express Help Comparison with Cisco Unified MeetingPlace Express Web MeetingsUsing Web Conferencing OL-10984-01 Creating Conference Calls About Merging CallsMerging Calls Choose Conversation MergeWorking With Conference Calls In Progress OL-10984-01 Choose Contacts Send E-mail To Send E-Mail From Do ThisSend E-mail OL-10984-01 Managing Contacts About the Contact ListWorking With Contacts Searching for Contacts NicknameSee the Deleting Contacts from Contact List section onAccessing Contact Details Working With Search ResultsFrom Here Do This Choose Get Contact InfoWorking with Groups of Contacts Deleting Contacts from the Contact ListGroup Choose Contacts New GroupAdding Contacts to Groups Rename GroupChoose Contacts Rename See the Deleting Groups section onDeleting Contacts from the Contact List, Deleting GroupsContacts Add Contact To group name OL-10984-01 About Recent Communications Working With Recent CommunicationsWorking With the Recent Communications List and Its Entries Choose File Get InfoItem Unread UnreadAbout Recent Communications Items Edit DeleteChoose Recent Purge Deleted Items Choose Undelete Recent ItemIcon Communication Type Accessing Voice MailSee the Setting Up Voice Mail and Web Conferencing Its Entries section on Recent Play Voice MailSee the Working With the Recent Communications List OL-10984-01 Viewing Your Current Status To View This Do ThisChoose Contacts Show My Choose Contacts Show My InfoSetting Up Voice Mail and Web Conferencing Setting Up Voice MailProcedures Setting Up Voice Mail, Setting Up Web Conferencing,Setting Up Web Conferencing Choose CiscoUPC PreferencesAfter Logging Setting Up Automatic Login and Password EntryBefore Logging Canceling Automatic Log In and Password Entry Automatically log in using this profileCanceling Automatic Log In and Password Entry, Choosing the Active PhoneChoosing the Associated Desk Phone Column Number Specifying the Method, Phone Number, and E-mail Address Specifying Only the MethodSpecifying Your Reachability Status Option DetailsUncheck To Idle when I have not used Uncheck To Away when I have not usedClick Reachability Computer for minutesStatus Menu Specifying Your Custom Status MessageCreating Custom Status Messages Deleting Custom Status Messages Choosing a Message to DisplayModifying Custom Status Messages Click the button below the message OL-10984-01 Troubleshooting 10-110-2 Installation ProblemsConfiguration Problems Problems with the Console Problems with ReachabilitySee also Problems Making Calls, 10-3Problems Making Calls Problems With Incoming CallsProblems During a Conversation Problems with Video, Problems with Web Conferencing,10-5 Problems with Video 10-6Problems with Web Conferencing 10-710-8 Problems with SearchCapturing Information About Problems Enabling Detailed Logging File This FolderUnifiedClientLog.txt Click More Info10-10 See web conference Contact Details windowWindow that displays during a conversation GL-1See reachability GL-2D E IN-1IN-2 IN-3 IN-4 Clearing Deleting Security Services IN-5About Adding participants IN-6
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