Cisco Systems OL-10984-01 Enabling Detailed Logging, File This Folder, UnifiedClientLog.txt, 10-9

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Chapter 10 Troubleshooting

Capturing Information About Problems

File	In This Folder

UnifiedClientLog.txt	<Your hard disk>/Users/<your user
	name>/Library/Logs/Cisco/

Cisco Unified Personal	<Your hard disk>/Users/<your user
Communicator-K9.crash.log	name>/Library/Logs/CrashReporter/
	or
	<Your hard
	disk>/Library/Logs/CrashReporter/
	(There may not be a file in either
	place.)

Step 2 Collect information about your computer:

a.Choose Apple menu > About This Mac.

b.Click More Info.

c.Choose File > Save As and save the file in any available file format.

Step 3 Send the following to your system administrator:

•All files you collected or saved in this procedure.

•A description of what you were doing when the problem occurred

•Any error messages you received

Related Topics

•Enabling Detailed Logging, page 10-9

Enabling Detailed Logging

If you are experiencing problems using Cisco Unified Personal Communicator and your administrator tells you to do so, enable detailed logging: Choose Help > Enable Detailed Logging.

Use the same procedure to turn off detailed logging.

		User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

	OL-10984-01			10-9
	OL-10984-01			10-9

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Contents User Guide for Cisco Unified Personal Communicator 263 Ares AES MD5 Page Page Page NTP Page N T E N T S Xii Transferring CallsXiii About Merging CallsXiv TroubleshootingAbout Cisco Unified Personal Communicator IntroducingCisco Product Security Overview About Available FeaturesKey Features and Benefits About Available Features, Cisco Product Security Overview,System Requirements Installing Cisco Unified Personal CommunicatorProcedure Before You Use Cisco Unified Personal Communicator Setting Up Your HeadsetSetting Up Your Camera Setting Up Your Headset, Setting Up Your Camera,Before You Begin Setting Essential PreferencesLogging In for the First Time To Do This About LoggingLaunching and Logging First Time section on See the Setting Up Automatic Login and Password EntryAbout the Cisco Unified Personal Communicator Console Overview of the ConsoleOL-10984-01 Choose Window Toggle pane View Changing the View of the Console and Its PanesItem Description See the Working With Contacts Working With Items Listed in PanesOther Useful Documentation Getting DocumentationQuick Start Guide Online Help This Item This Folder UninstallingAbout Conversations Having ConversationsHosting Conference Calls Hosting Conference Calls Using Web ConferencingStarting Conversations Starting Audio ConversationsContacts Place Audio Call Starting Conversations With People Listed in the ConsoleTo Call a Person To Dial This Number This List Do This Place Audio CallAdditional Details to view additional InfoSpecifying Your Reachability Status, Status Symbol DescriptionIcon Preferred Contact Method Starting Conversations With People Who Are Not on a ListChoose File Redial Most Recent Number Redialing the Last Number You CalledDialing a Number in Other Applications Choose File Toggle New Call DialerChoose Dial With CiscoUPC Responding to Incoming CallsDialing From Your Macintosh Address Book Conversations on Hold and Retrieving Them Working With Conversations In ProgressBefore You Use Video section on Transferring Calls Entering Touch-Tone ResponsesShowing or Hiding the Roster of Participants Changing the Audio Volume and Video TransmissionWhen the Active Phone is Desk Phone When the Active Phone is Soft Phone To Do ThisChoose Conversation Putting Conversations on Hold and Retrieving ThemChoose Conversation Pause Video Pause Vide o buttonClosing Conversation Windows Ending ConversationsOL-10984-01 Requirements apply. See the Before You Use Video section on About Video ConversationsChoose Window Show Camera Preview Before You Use VideoPreviewing Your Video Image From Do This Starting Video ConversationsAdding Video to Conversations Conversations section onTo Do This Click This Button Responding to Requests to Add Video to ConversationsAdd/Remove Video Removing Video from a ConversationDetach Preview OL-10984-01 About Web Conferencing Using Web ConferencingStart Web Conferencing Adding Web Conferencing to ConversationsAdding Participants to Web Conferencing Sessions Conference button Working With Web Conferencing Sessions In ProgressCisco Unified MeetingPlace Express Help Cisco Unified MeetingPlace Express Web Meetings Comparison withUsing Web Conferencing OL-10984-01 About Merging Calls Creating Conference CallsChoose Conversation Merge Merging CallsWorking With Conference Calls In Progress OL-10984-01 Choose Contacts Send E-mail To Send E-Mail From Do ThisSend E-mail OL-10984-01 About the Contact List Managing ContactsWorking With Contacts Contact List section on Searching for ContactsNickname See the Deleting Contacts fromChoose Get Contact Info Accessing Contact DetailsWorking With Search Results From Here Do ThisChoose Contacts New Group Working with Groups of ContactsDeleting Contacts from the Contact List GroupSee the Deleting Groups section on Adding Contacts to GroupsRename Group Choose Contacts RenameDeleting Contacts from the Contact List, Deleting GroupsContacts Add Contact To group name OL-10984-01 Working With Recent Communications About Recent CommunicationsUnread Working With the Recent Communications List and Its EntriesChoose File Get Info Item UnreadChoose Undelete Recent Item About Recent Communications ItemsEdit Delete Choose Recent Purge Deleted ItemsIcon Communication Type Accessing Voice MailSee the Setting Up Voice Mail and Web Conferencing Its Entries section on Recent Play Voice MailSee the Working With the Recent Communications List OL-10984-01 Choose Contacts Show My Info Viewing Your Current StatusTo View This Do This Choose Contacts Show MySetting Up Voice Mail, Setting Up Web Conferencing, Setting Up Voice Mail and Web ConferencingSetting Up Voice Mail ProceduresChoose CiscoUPC Preferences Setting Up Web ConferencingAfter Logging Setting Up Automatic Login and Password EntryBefore Logging Choosing the Active Phone Canceling Automatic Log In and Password EntryAutomatically log in using this profile Canceling Automatic Log In and Password Entry,Choosing the Associated Desk Phone Column Number Specifying Only the Method Specifying the Method, Phone Number, and E-mail AddressOption Details Specifying Your Reachability StatusComputer for minutes Uncheck To Idle when I have not usedUncheck To Away when I have not used Click ReachabilityStatus Menu Specifying Your Custom Status MessageCreating Custom Status Messages Deleting Custom Status Messages Choosing a Message to DisplayModifying Custom Status Messages Click the button below the message OL-10984-01 10-1 Troubleshooting10-2 Installation ProblemsConfiguration Problems 10-3 Problems with the ConsoleProblems with Reachability See also Problems Making Calls,Problems with Video, Problems with Web Conferencing, Problems Making CallsProblems With Incoming Calls Problems During a Conversation10-5 10-6 Problems with Video10-7 Problems with Web Conferencing10-8 Problems with SearchCapturing Information About Problems Click More Info Enabling Detailed LoggingFile This Folder UnifiedClientLog.txt10-10 GL-1 See web conferenceContact Details window Window that displays during a conversationGL-2 See reachabilityIN-1 D EIN-2 IN-3 IN-4 IN-5 Clearing Deleting Security ServicesIN-6 About Adding participants