Cisco Systems OL-10984-01 Enabling Detailed Logging, File This Folder, UnifiedClientLog.txt, 10-9

Chapter 10 Troubleshooting

Capturing Information About Problems

File	In This Folder
UnifiedClientLog.txt	<Your hard disk>/Users/<your user
	name>/Library/Logs/Cisco/
Cisco Unified Personal	<Your hard disk>/Users/<your user
Communicator-K9.crash.log	name>/Library/Logs/CrashReporter/
	or
	<Your hard
	disk>/Library/Logs/CrashReporter/
	(There may not be a file in either
	place.)

Step 2 Collect information about your computer:

a.Choose Apple menu > About This Mac.

b.Click More Info.

c.Choose File > Save As and save the file in any available file format.

Step 3 Send the following to your system administrator:

•All files you collected or saved in this procedure.

•A description of what you were doing when the problem occurred

•Any error messages you received

Related Topics

•Enabling Detailed Logging, page 10-9

Enabling Detailed Logging

If you are experiencing problems using Cisco Unified Personal Communicator and your administrator tells you to do so, enable detailed logging: Choose Help > Enable Detailed Logging.

Use the same procedure to turn off detailed logging.

	User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1
OL-10984-01		10-9