Cisco Systems OL-10984-01 manual Troubleshooting, 10-1

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C H A P T E R 10

Troubleshooting

The following topics can assist you with troubleshooting.

•Installation Problems, page 10-2

•Problems Logging In and Connecting to the Network, page 10-2

•Configuration Problems, page 10-2

•Problems with the Console, page 10-3

•Problems with Reachability, page 10-3

•Problems Making Calls, page 10-4

•Problems With Incoming Calls, page 10-4

•Problems During a Conversation, page 10-4

•Problems with Video, page 10-6

•Problems with Web Conferencing, page 10-7

•Problems in the Recent Communications Pane, page 10-7

•Problems with Search, page 10-8

•Capturing Information About Problems, page 10-8

 

 

User Guide for Cisco Unified Personal Communicator for Macintosh, Release 1.1

 

 

 

 

 

 

OL-10984-01

 

 

10-1

 

 

 

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Contents User Guide for Cisco Unified Personal Communicator 263 Ares AES MD5 Page Page Page NTP Page N T E N T S Xii Transferring CallsXiii About Merging CallsXiv TroubleshootingAbout Cisco Unified Personal Communicator IntroducingCisco Product Security Overview About Available FeaturesKey Features and Benefits About Available Features, Cisco Product Security Overview,Installing Cisco Unified Personal Communicator ProcedureSystem Requirements Before You Use Cisco Unified Personal Communicator Setting Up Your HeadsetSetting Up Your Camera Setting Up Your Headset, Setting Up Your Camera,Setting Essential Preferences Logging In for the First TimeBefore You Begin About Logging Launching and LoggingTo Do This First Time section on See the Setting Up Automatic Login and Password EntryAbout the Cisco Unified Personal Communicator Console Overview of the ConsoleOL-10984-01 Changing the View of the Console and Its Panes Item DescriptionChoose Window Toggle pane View See the Working With Contacts Working With Items Listed in PanesGetting Documentation Quick Start Guide Online HelpOther Useful Documentation This Item This Folder UninstallingAbout Conversations Having ConversationsHosting Conference Calls Hosting Conference Calls Using Web ConferencingStarting Conversations Starting Audio ConversationsContacts Place Audio Call Starting Conversations With People Listed in the ConsoleTo Call a Person To Dial This Number This List Do This Place Audio CallAdditional Details to view additional InfoSpecifying Your Reachability Status, Status Symbol DescriptionIcon Preferred Contact Method Starting Conversations With People Who Are Not on a ListChoose File Redial Most Recent Number Redialing the Last Number You CalledDialing a Number in Other Applications Choose File Toggle New Call DialerResponding to Incoming Calls Dialing From Your Macintosh Address BookChoose Dial With CiscoUPC Working With Conversations In Progress Before You Use Video section onConversations on Hold and Retrieving Them Transferring Calls Entering Touch-Tone ResponsesShowing or Hiding the Roster of Participants Changing the Audio Volume and Video TransmissionWhen the Active Phone is Desk Phone When the Active Phone is Soft Phone To Do ThisChoose Conversation Putting Conversations on Hold and Retrieving ThemChoose Conversation Pause Video Pause Vide o buttonClosing Conversation Windows Ending ConversationsOL-10984-01 Requirements apply. See the Before You Use Video section on About Video ConversationsBefore You Use Video Previewing Your Video ImageChoose Window Show Camera Preview From Do This Starting Video ConversationsAdding Video to Conversations Conversations section onTo Do This Click This Button Responding to Requests to Add Video to ConversationsRemoving Video from a Conversation Detach PreviewAdd/Remove Video OL-10984-01 About Web Conferencing Using Web ConferencingAdding Web Conferencing to Conversations Adding Participants to Web Conferencing SessionsStart Web Conferencing Working With Web Conferencing Sessions In Progress Cisco Unified MeetingPlace Express HelpConference button Cisco Unified MeetingPlace Express Web Meetings Comparison withUsing Web Conferencing OL-10984-01 About Merging Calls Creating Conference CallsChoose Conversation Merge Merging CallsWorking With Conference Calls In Progress OL-10984-01 To Send E-Mail From Do This Send E-mailChoose Contacts Send E-mail OL-10984-01 About the Contact List Managing ContactsWorking With Contacts Contact List section on Searching for ContactsNickname See the Deleting Contacts fromChoose Get Contact Info Accessing Contact DetailsWorking With Search Results From Here Do ThisChoose Contacts New Group Working with Groups of ContactsDeleting Contacts from the Contact List GroupSee the Deleting Groups section on Adding Contacts to GroupsRename Group Choose Contacts RenameDeleting Groups Contacts Add Contact To group nameDeleting Contacts from the Contact List, OL-10984-01 Working With Recent Communications About Recent CommunicationsUnread Working With the Recent Communications List and Its EntriesChoose File Get Info Item UnreadChoose Undelete Recent Item About Recent Communications ItemsEdit Delete Choose Recent Purge Deleted ItemsAccessing Voice Mail See the Setting Up Voice Mail and Web ConferencingIcon Communication Type Recent Play Voice Mail See the Working With the Recent Communications ListIts Entries section on OL-10984-01 Choose Contacts Show My Info Viewing Your Current StatusTo View This Do This Choose Contacts Show MySetting Up Voice Mail, Setting Up Web Conferencing, Setting Up Voice Mail and Web ConferencingSetting Up Voice Mail ProceduresChoose CiscoUPC Preferences Setting Up Web ConferencingSetting Up Automatic Login and Password Entry Before LoggingAfter Logging Choosing the Active Phone Canceling Automatic Log In and Password EntryAutomatically log in using this profile Canceling Automatic Log In and Password Entry,Choosing the Associated Desk Phone Column Number Specifying Only the Method Specifying the Method, Phone Number, and E-mail AddressOption Details Specifying Your Reachability StatusComputer for minutes Uncheck To Idle when I have not usedUncheck To Away when I have not used Click ReachabilitySpecifying Your Custom Status Message Creating Custom Status MessagesStatus Menu Choosing a Message to Display Modifying Custom Status MessagesDeleting Custom Status Messages Click the button below the message OL-10984-01 10-1 TroubleshootingInstallation Problems Configuration Problems10-2 10-3 Problems with the ConsoleProblems with Reachability See also Problems Making Calls,Problems with Video, Problems with Web Conferencing, Problems Making CallsProblems With Incoming Calls Problems During a Conversation10-5 10-6 Problems with Video10-7 Problems with Web ConferencingProblems with Search Capturing Information About Problems10-8 Click More Info Enabling Detailed LoggingFile This Folder UnifiedClientLog.txt10-10 GL-1 See web conferenceContact Details window Window that displays during a conversationGL-2 See reachabilityIN-1 D EIN-2 IN-3 IN-4 IN-5 Clearing Deleting Security ServicesIN-6 About Adding participants
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