Mitel 5235 manual To log in as an ACD agent, To answer a Callback, Press Agent Login

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ACD

If your 5235 IP Set is ACD-enabled, you can log in as an agent. When there is no agent logged onto an ACD-enabled set, LOGGED OUT is displayed.

To log in as an ACD agent:

1.Press the ACD key that you programmed. For more information on how to program an ACD key, see Programming Features On Your Keys.

2.Press Agent Login.

3.Enter your Agent ID, using the key pad.

4.Press Enter.

The text, LOGGED OUT disappears.

Callback

The Callback feature allows you to be notified when a busy phone becomes free or when a phone has been used after a no-answer condition was encountered.

To request a Callback when you reach a busy or unanswered station:

1.Press the key you programmed to Call Me Back.

2.Hang up.

When the party is available, your phone starts ringing, and the display shows the Callback ringing indicator with the partys phone number.

To answer a Callback:

zWhen you see the Callback ringing indicator, lift the handset.

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Contents IP Phone 3300 ICP Contents Setting UP Your Contact List Call Handling Using Other Features Using the 5235 IP Phone with 5310 IP Conference Unit About the 5235 IP Phone Feature Function Tips for Your Comfort and SafetyIP Phone Features Dont cradle the handsetAdjusting the viewing angle To adjust the viewing angleFor Users on Resilient 3300 ICP Systems IP Phone and Line Interface Module Using the Touch Screens To open or close any of these shuttersTo navigate through the lists in each shutter Using the Phone shutter HeadsetPage Using the People shutter Using the Messages shutter Page Message Details Using the History shutter Page Using the Settings shutter Page Using the Applications shutter Page To access 5235 IP Phone documentation Using the on-screen keyboardTo enter information using the on-screen keyboard Getting helpTo freeze the touch screen using the Settings shutter Cleaning your Touch ScreenTips for setting up your 5235 IP Phone Customizing Your 5235 IP PhonePress the Brightness and Contrast setting To adjust the display contrast using the volume controlsSpecify Display Brightness and Contrast Specify User Information To specify the phone number displayed on your 5235 IP PhoneTo label the tabs Program Key Layout on Your 5235 IP PhoneTo change the layout of your phone display Press Rename TabSpecify Audio Feedback Options To adjust the volume of the audio feedbackOptionAction Specify Call Notification Behavior Calibrate Screen DisplayTo calibrate the screen display Select Dialing Preferences To specify preferences for internal numbersTo specify preferences for external numbers Enable a screen saver Adjust Ringer ControlTo enable a screen saver Program Message key Enable URL displays on your 5235 IP PhonePress the Message Key Configuration setting Program receipt of alternate message typesPrograming Features on Your Keys Tips on programming featuresFeatures see Program a Feature key Feature Softkey Programmable Program a feature key To program a feature keyProgram a 5235 IP Phone application Program a hard key Clear programming from keyTo enable softkey programming Enable personal softkey programmingProgram Message Waiting Indicator Press Message Waiting IndicatorTo add a name to your contact list using the People shutter Setting UP Your Contact ListAdding names to your contact list Editing information in your contact list Dial from your history list Making and Answering CallsDial from your contact list Dial from your messages listRedial Answer a callEnd a call Redial Saved NumberHandsfree Operation Auto-AnswerCall Handling Using the Analog lineHold Conference TransferSwap Call Forward Program Call ForwardTo create a Call Forward profile To turn Call Forward on once it has been programmed To cancel Call ForwardMessaging Callback Press ActivateRefresh your call history list Using Call HistoryDelete call logs Add contact information from a call log to your People list Display call log detailsPress Copy to Contacts To use Forced Account Codes Using Other FeaturesAccount Codes To enter an Account Code during a callTo log in as an ACD agent Press Agent LoginCallback To answer a CallbackChange Language Call PickupCalculator To use the CalculatorDisplay Keys CamponDay/Night Override Intrude Do Not DisturbPaging Direct Paging To answer a page while using the handsetTo enable or disable Handsfree Answerback To page a user at another extensionEmergency Calls When Emergency Call Routing not Programmed Emergency CallsTo disable Headset Operation To enable Headset OperationTo answer a call when Auto Answer is disabled Headset OperationTo answer a call Headset Operation with Feature Control SwitchTo mute the headset microphone Make Busy Message Waiting IndicatorMusic Group Paging / Meet Me Answer To respond to a Group Page by using Meet Me AnswerTo make a Group Night Answer Speak@EaseTrunk Flash To log into a Hot Desking phone the phone must be idle Hot DeskingTo log out of Hot Desking phone the phone must be idle To remotely log out a Hot Desking phone Hot Desk Remote LogoutMessaging- Advisory To use Messaging-AdvisoryTo use Phonebook PhonebookQueue Status To determine Queue StatusReminder Ring AdjustSpeed Call Tag Call Using the 5235 IP Phone with 5310 IP Conference UnitTo tag a malicious call Place the conference unit in Presentation mode Access the Conference ControllerAdjust the conference unit volume Turn the conference unit on and offTo set up your mailbox Set up your mailboxSet up forwarding for your Voice Mail MessagingTo login to your mailbox from your extension Log into your mailbox from your own extensionLog out of your mailbox To login to your mailbox from another extensionLog into your mailbox from another extension To logout of your mailboxTo display details about a message Display message detailsPlay a voice message To play a voice messageSave a message Dial message senderDelete a message To add a sender to your contact list Add a message sender to contact listForward a message to your email address To forward a message to your email addressTo start the Web Browser Using the 5235 IP Phone WEB BrowserTo perform a search using the Google search engine To enter the URL or web page addressUsing the Line Interface Module To navigate within the Web BrowserTo make a call using the Analog line Making and Answering Calls Using the Analog keyTo answer a Call using the analog line Making and Answering Calls Using the Failover Mode To end a current call when an incoming analog call arrives

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