Cisco Systems IP Phone 8941 and 8945 manual Hold Reversion, Hunt Groups

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Determine if a Shared Line is on Hold

Look for a pulsing red line button and the Hold icon . When these indicators display, a call on the shared line has been put on hold remotely by the other user.

Remote Hold

With the Remote Hold feature, when you place a call on hold while using a shared line, the line button pulses green and the phone displays the Hold icon . When another phone places a call on hold, the line button pulses red and the phone displays the Remote Hold icon.

Hold Reversion

Hold Reversion notifies you when a call is left on hold.

A Hold Reversion notification is similar to a new call notification and includes these cues:

Single ring, repeating at intervals

Flashing amber line button

Flashing message indicator on the handset

Visual notification on the phone screen

Respond to a Hold Reversion Notification

Press the flashing amber line button or the Answer softkey to resume the call from hold.

Hunt Groups

Hunt groups are used to share the call load in organizations that receive a large number of incoming calls.

Your system administrator sets up a hunt group with a series of directory numbers. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group, then directs the call to that phone.

If you are a member of a hunt group, you can sign in to a hunt group when you want to receive calls, and you can sign out of the group when you want to prevent calls from ringing on your phone.

Sign In and Out of a Hunt Group

1.Press the Hunt Group button to sign in.

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OL-23119-01

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Contents For Cisco Unified IP Phone 8941 Page Contents Search for and Dial a Contact While on a Call Answer Hold Plus Dialing Change or Create a Line Text Label for Your Phone Display FAQs and Troubleshooting OL-23119-01 Cisco Unified IP Phone Phone ConnectionsAUX Footstand Buttons and Hardware Your Phone OL-23119-01 Phone Screen Phone with a Single LinePhone with Multiple Lines Your Phone Power-Save Mode Handset RestCisco Unified IP Phone AUX Bluetooth Footstand Buttons and Hardware OL-23119-01 Your Phone Phone Screen Phone with Multiple Lines OL-23119-01 Power-Save Mode OL-23119-01 Phone Applications Call HistoryView Call Record Details View Call HistoryFilter Call History Dial From Call History Edit Number From Call HistoryClear Call History Delete Call Record From Call HistoryRingtones PreferencesBrightness Camera Settings BluetoothSelect Camera Settings Auto Transmit Video option Select Camera Settings Brightness option Select BrightnessAccessories View Accessories ListView Accessory Details Select BluetoothAdd Bluetooth Accessory Set Up Wideband for Analog HeadsetSelect Add Bluetooth Accessory Administrator Settings Delete Bluetooth AccessoryConnect Bluetooth Accessory Disconnect Bluetooth AccessoryView Phone Information OL-23119-01 Corporate Directory Phone ContactsSearch for and Dial a Contact Search for and Dial a Contact While on a Call Personal DirectoryPersonal Directory Options Sign in to Personal Directory Sign in to Personal Directory Select Personal Address BookFast-Dial Codes with Personal Directory Dial a Number from Personal DirectoryAssign a Fast-Dial Code to a Personal Directory Entry OL-23119-01 Personalize Your Voicemail Voice MessagesCheck for Voice Messages Listen to Voice Messages Calling Features Feature Buttons and SoftkeysAgent Greeting AnswerBarge Auto AnswerCall Back Set up a Call Back Notification Call Forward AllCall Park Forward Calls on Your PhonePark and Retrieve a Call Using Assisted Directed Call Park Park and Retrieve a Call Using ParkPark and Retrieve a Call Using Manual Directed Call Park Line Status Indicators, Call PickupAnswer a Call Using Pickup Answer a Call Using Group Pickup and a Group Pickup NumberAnswer a Call Using Group Pickup and a Phone Number Answer a Call Using Other PickupCall Waiting ConferenceRespond to a Call Waiting Notification Add Another Party to Your Call to Create a ConferenceJoin Calls Together in a Conference Swap Between Calls Before Completing a ConferenceView Conference Participants Remove Conference ParticipantsDo Not Disturb DivertDivert a Call Enable Extension Mobility Extension MobilityFast Dial Turn DND On and OffHold Place a Call with a Fast-Dial ButtonHold and Resume a Call Swap Between Holding and Active CallsHold Reversion Hunt GroupsPlace a Dedicated Intercom Call IntercomPlace a Dialable Intercom Call Line Status Line Status IndicatorsReceive an Intercom Call Malicious Call Identification Meet MeTrace a Suspicious Call Host a Meet-Me ConferenceMobile Connect Join a Meet-Me ConferenceMute Select Send call to mobileOn-hook Dialing Plus DialingMute Your Phone Mute Your VideoEnable Privacy on a Shared Line PrivacyQuality Reporting Tool Dialing an International NumberReport Problems on Your Phone RedialSecure and Nonsecure Indication Tone Redial a NumberSilent Monitoring and Recording Shared LinesSpeed Dial Transfer Place a Call with a Speed-Dial ButtonPlace a Call with a Speed-Dial Code Use a Speed-Dial Code On HookWeb Dialer Transfer a Call to Another NumberSwap Between Calls Before Completing a Transfer Use Web Dialer with Cisco DirectoryUse Web Dialer with Another Online Corporate Directory Set Up, View, or Change Web Dialer PreferencesApplications button Phone Information Sign Out of Web Dialer Select the Sign Out icon in the Make Call or Hang UpOL-23119-01 User Options Web Pages Sign In and Out of User Options Web PagesSelect a Device From the User Options Web Pages DeviceCustomize Do Not Disturb Options Line Settings Set Up Call Forwarding Per LineChange the Voice Message Indicator Setting Per Line Select Line SettingsChange the Ring Settings Per Line Change the Audible Voice Message Indicator Setting Per LineChange or Create a Line Text Label for Your Phone Display Phone Services Set Up Speed-Dial ButtonsSet Up Speed-Dial Codes Speed Dial on the WebSubscribe to a Service Search for ServicesChange or End Services Change a Service NameUser Settings Change Your Browser PasswordChange Your PIN Change the Language for Your User Options Web PagesDirectory Personal Address BookChange the Language for Your Phone Display Add a New PAB EntryAssign a Feature Button for Personal Address Book Select Service URLFast Dials Edit a Personal Directory EntryAssign a Feature Button for Fast Dial Assign a Fast Dial Code to a PAB EntrySearch for a Fast Dial Entry Edit a Fast Dial Phone NumberAdd a New Remote Destination Mobility SettingsDelete a PAB Entry Create an Access List Access Plugins PluginsOL-23119-01 Frequently Asked Questions How do I redirect an incoming call when I am on a call?Why do the softkeys keep changing? How can I resume a call that is on hold?How do I exit from a running application? What does the Swap softkey do?Troubleshooting Tips Not all calls present video on my phone. Why not?What happens to video when I put a call on hold? Possible CauseSolution User OptionsPower Outage Safety and Performance InformationExternal Devices Bluetooth Wireless Headset Performance FCC Compliance StatementsFCC Part 15.21 Statement FCC RF Radiation Exposure StatementCisco Product Security Accessibility FeaturesFCC Receivers and Class B Digital Statement Additional Information Warranty Cisco One-Year Limited Hardware Warranty Terms112 OL-23119-01 Index DND Page OL-23119-01 PIN OL-23119-01 Page OL-23119-01