Cisco Systems IP Phone 8941 and 8945 Shared Lines, Silent Monitoring and Recording, Speed Dial

Calling Features

Shared Lines

Shared lines allow you to use one phone number for multiple phones.

If you share a line with a co-worker:

•When a call comes in on the shared line:

–Your phone rings and the line button flashes amber.

–Your co-worker’s phone rings and the line button flashes amber, and either you or your co-worker can answer the call.

•When your co-worker has a call on the shared line:

–The shared line button on your phone appears solid red to indicate that the line is in-use remotely.

–Also, the co-worker’s call displays on your screen (unless your co-worker has Privacy enabled)

•If you put the call on hold:

–Your line button pulses green

–Your co-worker’s line button pulses red.

When the line flashes red, your co-worker can pick up the call.

•You or the co-worker can join a call on the shared line using the Barge feature. Barge converts the call into a conference. To barge, press the red line button for the remote in-use call on the shared line.

Silent Monitoring and Recording

The Silent Monitoring and Recording feature allows you to monitor and record calls if desired. Your system administrator enables this feature, which can be set up for automatic recording of all calls or recording of calls on a per-call basis.

You may hear notification tones during call monitoring and recording. By default, the person who monitors the call and records it (if also configured) does not hear the notification tones.

For more information, see your system administrator.

Speed Dial

Speed-dial features allow you to place a call by pressing a button or entering a code. Before you can use speed-dial features on your phone, you must set up speed-dial on your User Options Web pages.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 63