Cisco Systems IP Phone 8941 and 8945 manual View Call History, View Call Record Details

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A (plus) + symbol on entries in call history, redial, or call directory indicates that your phone is set up to list international calls. For more information, see your system administrator.

View Call History

1.Press the Applications button .

2.Select Call History. (Use the Navigation pad and Select button to scroll and select a call record or call group.)

3.Press the Exit softkey to return to the Applications screen.

View Call Record Details

1.Press the Applications button .

2.Select Call History. (Use the Navigation pad and Select button to scroll and select.)

3.Select a call record or group and press the Details softkey (you may need to press the More softkey first).

–For each individual call, the Details screen displays the line information in the upper right corner, such as “Line: 5782,” and the call name, call number, alternate number (if available), call disposition (call type), call duration, and time of the call.

–For each call group, the details shown are the same as for an individual call. The only difference is that the multiple call-related information is shown, such as call disposition (call type), call duration, and time of call, because this is a group of calls (Placed/Received or Missed). (In a group of Missed calls, individual records show no call duration.)

–For each multiparty or hunt group call, the Details screen displays the line information in the upper right corner. For the caller ID and number listed at the top of the screen, the call name, call number, alternate number, and as applicable, the hunt group information, if available.

4.Press the return softkey to return to the Call History screen.

5.Press the Exit softkey to return to the Applications screen.

6.While on a connected call, press the Show Details softkey to show the Call Details screen. This screen displays single call information and call duration and is updated each second.

Filter Call History

1.Press the Applications button .

2.Select Call History. (Use the Navigation pad and Select button to scroll and select.)

The default view in Call History is for “All Calls,” which is shown at the top of the screen. The line information, such as “Line: 5623,” is shown in the upper right corner.

3.To sort calls for a specific phone line, select that phone line and view the individual calls or calls groups for that line.

4.To sort by missed calls for the selected line, press the Missed Calls softkey.

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Contents For Cisco Unified IP Phone 8941 Page Contents Search for and Dial a Contact While on a Call Answer Hold Plus Dialing Change or Create a Line Text Label for Your Phone Display FAQs and Troubleshooting OL-23119-01 Cisco Unified IP Phone Phone ConnectionsAUX Footstand Buttons and Hardware Your Phone OL-23119-01 Phone Screen Phone with a Single LinePhone with Multiple Lines Your Phone Power-Save Mode Handset RestCisco Unified IP Phone AUX Bluetooth Footstand Buttons and Hardware OL-23119-01 Your Phone Phone Screen Phone with Multiple Lines OL-23119-01 Power-Save Mode OL-23119-01 Phone Applications Call HistoryView Call Record Details View Call HistoryFilter Call History Clear Call History Dial From Call HistoryEdit Number From Call History Delete Call Record From Call HistoryRingtones PreferencesBrightness Select Camera Settings Auto Transmit Video option Camera SettingsBluetooth Select Camera Settings Brightness option Select BrightnessView Accessory Details AccessoriesView Accessories List Select BluetoothAdd Bluetooth Accessory Set Up Wideband for Analog HeadsetSelect Add Bluetooth Accessory Connect Bluetooth Accessory Administrator SettingsDelete Bluetooth Accessory Disconnect Bluetooth AccessoryView Phone Information OL-23119-01 Corporate Directory Phone ContactsSearch for and Dial a Contact Search for and Dial a Contact While on a Call Personal DirectoryPersonal Directory Options Sign in to Personal Directory Sign in to Personal Directory Select Personal Address BookFast-Dial Codes with Personal Directory Dial a Number from Personal DirectoryAssign a Fast-Dial Code to a Personal Directory Entry OL-23119-01 Personalize Your Voicemail Voice MessagesCheck for Voice Messages Listen to Voice Messages Calling Features Feature Buttons and SoftkeysAgent Greeting AnswerBarge Auto AnswerCall Back Set up a Call Back Notification Call Forward AllCall Park Forward Calls on Your PhonePark and Retrieve a Call Using Assisted Directed Call Park Park and Retrieve a Call Using ParkPark and Retrieve a Call Using Manual Directed Call Park Line Status Indicators, Call PickupAnswer a Call Using Group Pickup and a Phone Number Answer a Call Using PickupAnswer a Call Using Group Pickup and a Group Pickup Number Answer a Call Using Other PickupRespond to a Call Waiting Notification Call WaitingConference Add Another Party to Your Call to Create a ConferenceView Conference Participants Join Calls Together in a ConferenceSwap Between Calls Before Completing a Conference Remove Conference ParticipantsDo Not Disturb DivertDivert a Call Fast Dial Enable Extension MobilityExtension Mobility Turn DND On and OffHold and Resume a Call HoldPlace a Call with a Fast-Dial Button Swap Between Holding and Active CallsHold Reversion Hunt GroupsPlace a Dedicated Intercom Call IntercomPlace a Dialable Intercom Call Line Status Line Status IndicatorsReceive an Intercom Call Trace a Suspicious Call Malicious Call IdentificationMeet Me Host a Meet-Me ConferenceMobile Connect Join a Meet-Me ConferenceMute Select Send call to mobileMute Your Phone On-hook DialingPlus Dialing Mute Your VideoQuality Reporting Tool Enable Privacy on a Shared LinePrivacy Dialing an International NumberSecure and Nonsecure Indication Tone Report Problems on Your PhoneRedial Redial a NumberSilent Monitoring and Recording Shared LinesSpeed Dial Place a Call with a Speed-Dial Code TransferPlace a Call with a Speed-Dial Button Use a Speed-Dial Code On HookSwap Between Calls Before Completing a Transfer Web DialerTransfer a Call to Another Number Use Web Dialer with Cisco DirectoryUse Web Dialer with Another Online Corporate Directory Set Up, View, or Change Web Dialer PreferencesApplications button Phone Information Sign Out of Web Dialer Select the Sign Out icon in the Make Call or Hang UpOL-23119-01 User Options Web Pages Sign In and Out of User Options Web PagesSelect a Device From the User Options Web Pages DeviceCustomize Do Not Disturb Options Change the Voice Message Indicator Setting Per Line Line SettingsSet Up Call Forwarding Per Line Select Line SettingsChange the Ring Settings Per Line Change the Audible Voice Message Indicator Setting Per LineChange or Create a Line Text Label for Your Phone Display Set Up Speed-Dial Codes Phone ServicesSet Up Speed-Dial Buttons Speed Dial on the WebChange or End Services Subscribe to a ServiceSearch for Services Change a Service NameChange Your PIN User SettingsChange Your Browser Password Change the Language for Your User Options Web PagesChange the Language for Your Phone Display DirectoryPersonal Address Book Add a New PAB EntryFast Dials Assign a Feature Button for Personal Address BookSelect Service URL Edit a Personal Directory EntrySearch for a Fast Dial Entry Assign a Feature Button for Fast DialAssign a Fast Dial Code to a PAB Entry Edit a Fast Dial Phone NumberAdd a New Remote Destination Mobility SettingsDelete a PAB Entry Create an Access List Access Plugins PluginsOL-23119-01 Why do the softkeys keep changing? Frequently Asked QuestionsHow do I redirect an incoming call when I am on a call? How can I resume a call that is on hold?How do I exit from a running application? What does the Swap softkey do?What happens to video when I put a call on hold? Troubleshooting TipsNot all calls present video on my phone. Why not? Possible CauseSolution User OptionsPower Outage Safety and Performance InformationExternal Devices FCC Part 15.21 Statement Bluetooth Wireless Headset PerformanceFCC Compliance Statements FCC RF Radiation Exposure StatementCisco Product Security Accessibility FeaturesFCC Receivers and Class B Digital Statement Additional Information Warranty Cisco One-Year Limited Hardware Warranty Terms112 OL-23119-01 Index DND Page OL-23119-01 PIN OL-23119-01 Page OL-23119-01
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