Cisco Systems IP Phone 8941 and 8945 manual Frequently Asked Questions

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FAQs and Troubleshooting

Frequently Asked Questions

Q. How do I redirect an incoming call when I am on a call?

A. To redirect an incoming (ringing) call while on another call, use the Navigation pad to highlight the incoming call, and then press the Divert softkey. (Otherwise pressing the Divert softkey will redirect the current, active call.)

Q. If I’m on a call, how can I silence the ringing of an incoming call?

A. You can silence the incoming (ringing) call by pressing the Volume button down once, and then let the incoming call go to the target number (voicemail or predetermined number set up the system administrator).

Q. How can I resume a call that is on hold?

A. To resume a call on hold, you can use any of the following methods:

–Press the pulsing green line button.

–Press the Resume softkey.

–Highlight the call by using the Navigation pad and press the Select softkey. Note that pressing the Hold button again does not resume the call.

Q.Why do the softkeys keep changing?

A. Softkeys act on the selected (highlighted) call or menu item only. Which softkeys are displayed depends on the call or item you have selected.

Q. What is the best way to look at calls when I have a shared line or multiple lines?

A. If you have a shared line or multiple lines, it is recommended that you use the All Calls feature to view calls. When you press the All Calls button (on the left), all calls for all your lines are listed on the phone screen in chronological order (oldest first). (If you do not have an All Calls button, ask your system administrator to set up this feature.)

Q. Why does my call disappear after I accidently press a button?

A. If you are on a call and press a button for another line, your line view will change. Your current call disappears from view and calls for the newly selected line are displayed. To redisplay the call you are on, select the line it is on or press All Calls.

Q. How do I check missed calls on my phone?

A. To check missed calls on your phone you must:

1.Press the Applications button .

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

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Contents For Cisco Unified IP Phone 8941 Page Contents Search for and Dial a Contact While on a Call Answer Hold Plus Dialing Change or Create a Line Text Label for Your Phone Display FAQs and Troubleshooting OL-23119-01 Phone Connections Cisco Unified IP PhoneAUX Footstand Buttons and Hardware Your Phone OL-23119-01 Phone with a Single Line Phone ScreenPhone with Multiple Lines Your Phone Handset Rest Power-Save ModeCisco Unified IP Phone AUX Bluetooth Footstand Buttons and Hardware OL-23119-01 Your Phone Phone Screen Phone with Multiple Lines OL-23119-01 Power-Save Mode OL-23119-01 Call History Phone ApplicationsView Call History View Call Record DetailsFilter Call History Edit Number From Call History Dial From Call HistoryClear Call History Delete Call Record From Call HistoryPreferences RingtonesBrightness Bluetooth Camera SettingsSelect Camera Settings Auto Transmit Video option Select Camera Settings Brightness option Select BrightnessView Accessories List AccessoriesView Accessory Details Select BluetoothSet Up Wideband for Analog Headset Add Bluetooth AccessorySelect Add Bluetooth Accessory Delete Bluetooth Accessory Administrator SettingsConnect Bluetooth Accessory Disconnect Bluetooth AccessoryView Phone Information OL-23119-01 Phone Contacts Corporate DirectorySearch for and Dial a Contact Personal Directory Search for and Dial a Contact While on a CallPersonal Directory Options Sign in to Personal Directory Select Personal Address Book Sign in to Personal DirectoryDial a Number from Personal Directory Fast-Dial Codes with Personal DirectoryAssign a Fast-Dial Code to a Personal Directory Entry OL-23119-01 Voice Messages Personalize Your VoicemailCheck for Voice Messages Listen to Voice Messages Feature Buttons and Softkeys Calling FeaturesAnswer Agent GreetingAuto Answer BargeCall Back Call Forward All Set up a Call Back NotificationForward Calls on Your Phone Call ParkPark and Retrieve a Call Using Park Park and Retrieve a Call Using Assisted Directed Call ParkPark and Retrieve a Call Using Manual Directed Call Park Call Pickup Line Status Indicators,Answer a Call Using Group Pickup and a Group Pickup Number Answer a Call Using PickupAnswer a Call Using Group Pickup and a Phone Number Answer a Call Using Other PickupConference Call WaitingRespond to a Call Waiting Notification Add Another Party to Your Call to Create a ConferenceSwap Between Calls Before Completing a Conference Join Calls Together in a ConferenceView Conference Participants Remove Conference ParticipantsDivert Do Not DisturbDivert a Call Extension Mobility Enable Extension MobilityFast Dial Turn DND On and OffPlace a Call with a Fast-Dial Button HoldHold and Resume a Call Swap Between Holding and Active CallsHunt Groups Hold ReversionIntercom Place a Dedicated Intercom CallPlace a Dialable Intercom Call Line Status Indicators Line StatusReceive an Intercom Call Meet Me Malicious Call IdentificationTrace a Suspicious Call Host a Meet-Me ConferenceJoin a Meet-Me Conference Mobile ConnectSelect Send call to mobile MutePlus Dialing On-hook DialingMute Your Phone Mute Your VideoPrivacy Enable Privacy on a Shared LineQuality Reporting Tool Dialing an International NumberRedial Report Problems on Your PhoneSecure and Nonsecure Indication Tone Redial a NumberShared Lines Silent Monitoring and RecordingSpeed Dial Place a Call with a Speed-Dial Button TransferPlace a Call with a Speed-Dial Code Use a Speed-Dial Code On HookTransfer a Call to Another Number Web DialerSwap Between Calls Before Completing a Transfer Use Web Dialer with Cisco DirectorySet Up, View, or Change Web Dialer Preferences Use Web Dialer with Another Online Corporate DirectoryApplications button Phone Information Select the Sign Out icon in the Make Call or Hang Up Sign Out of Web DialerOL-23119-01 Sign In and Out of User Options Web Pages User Options Web PagesDevice Select a Device From the User Options Web PagesCustomize Do Not Disturb Options Set Up Call Forwarding Per Line Line SettingsChange the Voice Message Indicator Setting Per Line Select Line SettingsChange the Audible Voice Message Indicator Setting Per Line Change the Ring Settings Per LineChange or Create a Line Text Label for Your Phone Display Set Up Speed-Dial Buttons Phone ServicesSet Up Speed-Dial Codes Speed Dial on the WebSearch for Services Subscribe to a ServiceChange or End Services Change a Service NameChange Your Browser Password User SettingsChange Your PIN Change the Language for Your User Options Web PagesPersonal Address Book DirectoryChange the Language for Your Phone Display Add a New PAB EntrySelect Service URL Assign a Feature Button for Personal Address BookFast Dials Edit a Personal Directory EntryAssign a Fast Dial Code to a PAB Entry Assign a Feature Button for Fast DialSearch for a Fast Dial Entry Edit a Fast Dial Phone NumberMobility Settings Add a New Remote DestinationDelete a PAB Entry Create an Access List Plugins Access PluginsOL-23119-01 How do I redirect an incoming call when I am on a call? Frequently Asked QuestionsWhy do the softkeys keep changing? How can I resume a call that is on hold?What does the Swap softkey do? How do I exit from a running application?Not all calls present video on my phone. Why not? Troubleshooting TipsWhat happens to video when I put a call on hold? Possible CauseUser Options SolutionSafety and Performance Information Power OutageExternal Devices FCC Compliance Statements Bluetooth Wireless Headset PerformanceFCC Part 15.21 Statement FCC RF Radiation Exposure StatementAccessibility Features Cisco Product SecurityFCC Receivers and Class B Digital Statement Additional Information Cisco One-Year Limited Hardware Warranty Terms Warranty112 OL-23119-01 Index DND Page OL-23119-01 PIN OL-23119-01 Page OL-23119-01