Avaya 1020, 1010 manual Display Issues, Audio Issues

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Some camera exposure settings designed to be used in rooms lit by sunlight may result in a flicker. To remove the flicker, increase the HD Camera Brightness setting in User Preferences : Diagnostics : High Definition Camera.

Display Issues

The following issues are related to the user interface or the display.

Display Failures

If data does not appear on the display, ensure cables are properly connected on the display and that the display cable is connected to the HD Display 1 output on the codec.

If the video image and user interface appear washed out or too bright, examine the input settings of your HDTV to make sure the HDTV is displaying the appropriate resolution. Some HDTVs (particularly plasma displays) allow you to configure the native resolution of the input device from the HDTV administration interface.

Poor Quality Display

If the colors on the display appear incorrect, verify that the display cable is properly connected to the display.

Poor Quality Far End Video

During a call, the Avaya system automatically selects the best video algorithm based on the video source and capabilities of the remote system. If you experience poor motion handling or visible tiling in the far end picture during a video call, contact your administrator.

Audio Issues

An Avaya system automatically selects the best audio algorithm based on the call rate and the capabilities of the remote system. The following issues are related to the audio quality.

Problematic Sound Quality

If you are unable to hear the ringer when an incoming call arrives, adjust the Ring Tone Volume preference in User Preferences : Audio.

Muffled audio reception from the far side may be caused by highly reverberant rooms. If you are experiencing poor audio reception, add more sound absorbency to the room and speak in close proximity to the microphone.

Degradation in the audio quality can also be caused by faulty microphones or dust and debris on the microphones. Do not use any kind of liquid or aerosol cleaner on Avaya devices that include microphones. A soft, slightly damp cloth is sufficient to clean the top surface of the units if necessary.

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Contents Avaya 1010/1020 User Guide Warranty Licenses Documentation disclaimerLink disclaimer License typesCopyright Third Party Components Preventing toll fraudAvaya fraud intervention TrademarksUsing Avaya 1010/1020 System ComponentsCamera and Microphone Avaya Video CameraAvaya Video Camera Avaya Video MicPod Codec Avaya 1010/1020 Third Party DisplayRemote Control Icon Condition Navigating the User InterfaceMain Screen Disconnected Controlling Avaya Video Camera 150s System MenuConfiguring Avaya Video Camera 150 Presets Remote Control Button FunctionPlacing a Call Managing Near End Video QualityPlacing a Call from the Redial List Placing a Call from the Directory Manually Dialing a Number from the Main Screen Manually Dialing a Video NumberManually Dialing a Voice Number Using System Do Not DisturbAnswering or Rejecting a Call Managing a Call Call StatusCaller ID Hiding or Showing User Interface ElementsManaging Audio Identifying the Dominant SpeakerAdjusting Volume Muting the Active MicrophoneManaging PIP Managing Video LayoutUnderstanding Screen Layouts Changing the Screen Layout of Video Images No PresentationLayouts 1/3 and 2/3 No Presentation Layout 3/3 No Presentation Far End Video Near End VideoLayouts 1/6 and 2/6 Far End Presentation Layout 3/6 Far End Presentation Near End VideoLayout 6/6 Far End Video Near End Video Controlling a Far End CameraLayouts 4/6 and 5/6 Using Avaya Video Camera 150 Presets During a Call Viewing Call Statistics Ending a Call from the Redial List Managing the Redial ListEnding a Call Adding a Redial List Entry to the Directory Locking and Unlocking Entries in the Redial ListRemoving an Entry from the Redial List Managing the Directory Adding an Entry to the Local DirectoryEditing an Entry in the Local or Directory Copying an Entry from the Corporate to Local DirectoryRemoving an Entry from the Local Directory Troubleshooting Adjusting Room LightingCamera Issues Using Camera Diagnostic PreferencesAdjusting Camera Brightness Adjusting Camera White BalanceDisplay Issues Audio IssuesAccessing Administrative Features Power and Connectivity IssuesAdministration Using the Remote Control Select Administrator Preferences and press OKConfiguring Security Preferences Administration from a Web BrowserControlling Remote Administration Changing the Administrator PasswordSetting the User Password Specifying a Locally Configured IP Address Configuring Avaya Systems Using DhcpExample Configuring the Dhcp OptionEscape Replacement Value Specifying the Hostname and Domain Name Service DNS Servers Specifying an NTP Server Specifying Network SpeedSpecifying a Vlan Tag Configuring Communications Preferences Configuring Quality of ServiceRestricting Reserved Ports SIP two-way call required portsConfiguring System Settings Configuring Dialing OptionsConfiguring SIP Settings Receiving PresentationsManually Setting System Date and Time Restoring Default SettingsResetting a System from the User Interface Identifying the SystemResetting a System Using the Reset Button Configuring Call Preferences Managing BandwidthSelecting a Maximum Call Time Controlling Redial List Entries and Auto Answer OptionsConfiguring Audio Behaviors Configuring Audio Codec OrderEnabling Telepresence Selecting the Active MicrophoneTesting Primary Audio Output Adjusting Audio LevelsAdjusting the Active Microphone Volume Checking Microphone StatusConfiguring Video Behaviors Disabling Access to the Local Directory Adjusting Video Encoder QualityPopulating the Corporate Directory Ldap Connection Status DescriptionConfiguring Auto Discovery Reading from an Ldap ServerVideo Layout Preferences Configuring Appearance PreferencesConfiguring Display Preferences Viewing Recent Configuration Changes Using Diagnostics Preferences and ToolsUsing Network Utilities Rebooting the SystemExclusive Web Administration Features Adding or Removing Custom Background Images and ColorsSpecify a Custom Color Using Advanced Directory FeaturesChoose a Background Color from the Interface Saving and Restoring a System Configuration Click System SaveDownloading Call History Click System RestoreCopying Screen Text to the Clipboard Managing Calls from the Web Administration Interface Click System UpgradeUpgrading your System Software Click the Download Software buttonCode Problem Description Troubleshooting Upgrade FailuresUpgrade Error Codes Upgrade script failed