Avaya 1020, 1010 Viewing Recent Configuration Changes, Using Diagnostics Preferences and Tools

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Viewing Recent Configuration Changes

As an aid to troubleshooting issues that you may encounter with your Avaya system or to quickly access a preference that has been recently changed, view the preferences in Administrator Preferences : Recent. Preferences that have dependencies on other preference settings may not appear in Recent.

Note: Upgrading the system software removes all preferences from the Recent screen.

Using Diagnostics Preferences and Tools

Diagnostic preferences and tools that are available to all users include high-definition camera preferences and a system reboot option. For information about using these preferences and tools, refer to “Using Camera Diagnostic Preferences” on page 31. Administrators can access these preferences and tools through User Preferences or Administrator Preferences : Diagnostics.

Note: In the web administration interface, to view the effect of changes made to camera diagnostic preferences on the Diagnostics : Cameras page, click Save Changes and then Refresh.

Diagnostic preferences and tools available only to administrators in Administrator Preferences : Diagnostics include call counter statistics, color bar settings, and network utilities.

Using Network Utilities

You can troubleshoot network connection issues with your system using the ping and traceroute utilities in Administrator Preferences : Diagnostics: Network Utilities. The ping command tests responsiveness between two devices. The traceroute command tests responsiveness and traces the path of a packet from one device to the other.

Rebooting the System

The system reboots when you do any of the following:

•Reboot the system (Administrator Preferences or User Preferences : Diagnostics : System Reboot).

•Reset the system to its default state (Administrator Preferences : System : System Reset).

•Restore a system configuration using System Restore in the web administration interface (Preferences : System : System Reset : System Restore).

•Change the VLAN Tag preference (Administrator Preferences : Network : General).

52	Avaya 1010/1020 User Guide

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Contents Avaya 1010/1020 User Guide Warranty Licenses Documentation disclaimerLink disclaimer License typesCopyright Third Party Components Preventing toll fraudAvaya fraud intervention TrademarksUsing Avaya 1010/1020 System ComponentsCamera and Microphone Avaya Video CameraAvaya Video Camera Avaya Video MicPod Codec Avaya 1010/1020 Third Party DisplayRemote Control Main Screen Navigating the User InterfaceIcon Condition Disconnected Controlling Avaya Video Camera 150s System MenuConfiguring Avaya Video Camera 150 Presets Remote Control Button FunctionPlacing a Call Managing Near End Video QualityPlacing a Call from the Redial List Placing a Call from the Directory Manually Dialing a Number from the Main Screen Manually Dialing a Video NumberAnswering or Rejecting a Call Using System Do Not DisturbManually Dialing a Voice Number Managing a Call Call StatusCaller ID Hiding or Showing User Interface ElementsManaging Audio Identifying the Dominant SpeakerAdjusting Volume Muting the Active MicrophoneManaging PIP Managing Video LayoutUnderstanding Screen Layouts Changing the Screen Layout of Video Images No PresentationLayouts 1/3 and 2/3 No Presentation Layout 3/3 No Presentation Far End Video Near End VideoLayouts 1/6 and 2/6 Far End Presentation Layout 3/6 Far End Presentation Near End VideoLayouts 4/6 and 5/6 Controlling a Far End CameraLayout 6/6 Far End Video Near End Video Using Avaya Video Camera 150 Presets During a Call Viewing Call Statistics Ending a Call Managing the Redial ListEnding a Call from the Redial List Removing an Entry from the Redial List Locking and Unlocking Entries in the Redial ListAdding a Redial List Entry to the Directory Managing the Directory Adding an Entry to the Local DirectoryRemoving an Entry from the Local Directory Copying an Entry from the Corporate to Local DirectoryEditing an Entry in the Local or Directory Troubleshooting Adjusting Room LightingCamera Issues Using Camera Diagnostic PreferencesAdjusting Camera Brightness Adjusting Camera White BalanceDisplay Issues Audio IssuesAccessing Administrative Features Power and Connectivity IssuesAdministration Using the Remote Control Select Administrator Preferences and press OKConfiguring Security Preferences Administration from a Web BrowserSetting the User Password Changing the Administrator PasswordControlling Remote Administration Specifying a Locally Configured IP Address Configuring Avaya Systems Using DhcpEscape Replacement Value Configuring the Dhcp OptionExample Specifying the Hostname and Domain Name Service DNS Servers Specifying a Vlan Tag Specifying Network SpeedSpecifying an NTP Server Configuring Communications Preferences Configuring Quality of ServiceRestricting Reserved Ports SIP two-way call required portsConfiguring System Settings Configuring Dialing OptionsConfiguring SIP Settings Receiving PresentationsManually Setting System Date and Time Restoring Default SettingsResetting a System from the User Interface Identifying the SystemResetting a System Using the Reset Button Configuring Call Preferences Managing BandwidthSelecting a Maximum Call Time Controlling Redial List Entries and Auto Answer OptionsConfiguring Audio Behaviors Configuring Audio Codec OrderEnabling Telepresence Selecting the Active MicrophoneTesting Primary Audio Output Adjusting Audio LevelsAdjusting the Active Microphone Volume Checking Microphone StatusConfiguring Video Behaviors Disabling Access to the Local Directory Adjusting Video Encoder QualityPopulating the Corporate Directory Ldap Connection Status DescriptionConfiguring Auto Discovery Reading from an Ldap ServerConfiguring Display Preferences Configuring Appearance PreferencesVideo Layout Preferences Viewing Recent Configuration Changes Using Diagnostics Preferences and ToolsUsing Network Utilities Rebooting the SystemExclusive Web Administration Features Adding or Removing Custom Background Images and ColorsChoose a Background Color from the Interface Using Advanced Directory FeaturesSpecify a Custom Color Saving and Restoring a System Configuration Click System SaveCopying Screen Text to the Clipboard Click System RestoreDownloading Call History Managing Calls from the Web Administration Interface Click System UpgradeUpgrading your System Software Click the Download Software buttonUpgrade Error Codes Troubleshooting Upgrade FailuresCode Problem Description Upgrade script failed