Avaya 1020, 1010 Troubleshooting Upgrade Failures, Upgrade Error Codes, Code Problem Description

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11.Click Upgrade.

Note: If calls are connected to the system, a dialog appears prompting you to continue or cancel the upgrade. Click Yes, to continue with the upgrade and disconnect the active calls. The upgrade may take several minutes; do not disrupt the upgrade process.

During an upgrade, a status screen appears in the display connected to the system. Users cannot cancel the screen, and the system rejects incoming calls.

12.A system upgrade status message appears when the upgrade is complete. Close the status window and close the administrator configuration window.

13.Your system is ready to use. If you selected the Reset to Default State check box in step 9, you must first reconfigure your system. Refer to the Avaya 1010/1020 Installation Guide for information about initial configuration.

Troubleshooting Upgrade Failures

If attempts to upgrade software for your Avaya system fail, follow these steps:

1.Ensure you have a valid upgrade image.

2.Reboot the system.

3.Attempt the upgrade again.

4.If a second attempt fails, note the error code returned.

5.If problems persist, contact Avaya Technical Services or your Avaya Partner.

Upgrade Error Codes

Following are the error codes you may receive when an upgrade fails.

Code	Problem	Description


1	Internal error	The system is missing critical files.

2	Switch to upgrade failed	The command to set the active partition failed.

3	Write failed	A write failure occurred during copying of the image to the
		upgrade partition. This typically occurs when using an upgrade
		image for another Avaya product.

4	Read failed	Reading incoming data failed during the uploading of the image.
		This typically occurs if the connection is broken during the
		upload.

58	Avaya 1010/1020 User Guide

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Contents Avaya 1010/1020 User Guide Link disclaimer Warranty LicensesDocumentation disclaimer License typesAvaya fraud intervention CopyrightThird Party Components Preventing toll fraud TrademarksUsing Avaya 1010/1020 System ComponentsCamera and Microphone Avaya Video CameraAvaya Video Camera Avaya Video MicPod Codec Avaya 1010/1020 Third Party DisplayRemote Control Main Screen Navigating the User InterfaceIcon Condition Disconnected Controlling Avaya Video Camera 150s System MenuConfiguring Avaya Video Camera 150 Presets Remote Control Button FunctionPlacing a Call Managing Near End Video QualityPlacing a Call from the Redial List Placing a Call from the Directory Manually Dialing a Number from the Main Screen Manually Dialing a Video NumberAnswering or Rejecting a Call Using System Do Not DisturbManually Dialing a Voice Number Managing a Call Call StatusManaging Audio Caller IDHiding or Showing User Interface Elements Identifying the Dominant SpeakerAdjusting Volume Muting the Active MicrophoneUnderstanding Screen Layouts Managing PIPManaging Video Layout Changing the Screen Layout of Video Images No PresentationLayouts 1/3 and 2/3 No Presentation Layout 3/3 No Presentation Far End Video Near End VideoLayouts 1/6 and 2/6 Far End Presentation Layout 3/6 Far End Presentation Near End VideoLayouts 4/6 and 5/6 Controlling a Far End CameraLayout 6/6 Far End Video Near End Video Using Avaya Video Camera 150 Presets During a Call Viewing Call Statistics Ending a Call Managing the Redial ListEnding a Call from the Redial List Removing an Entry from the Redial List Locking and Unlocking Entries in the Redial ListAdding a Redial List Entry to the Directory Managing the Directory Adding an Entry to the Local DirectoryRemoving an Entry from the Local Directory Copying an Entry from the Corporate to Local DirectoryEditing an Entry in the Local or Directory Troubleshooting Adjusting Room LightingAdjusting Camera Brightness Camera IssuesUsing Camera Diagnostic Preferences Adjusting Camera White BalanceDisplay Issues Audio IssuesAdministration Using the Remote Control Accessing Administrative FeaturesPower and Connectivity Issues Select Administrator Preferences and press OKConfiguring Security Preferences Administration from a Web BrowserSetting the User Password Changing the Administrator PasswordControlling Remote Administration Specifying a Locally Configured IP Address Configuring Avaya Systems Using DhcpEscape Replacement Value Configuring the Dhcp OptionExample Specifying the Hostname and Domain Name Service DNS Servers Specifying a Vlan Tag Specifying Network SpeedSpecifying an NTP Server Restricting Reserved Ports Configuring Communications PreferencesConfiguring Quality of Service SIP two-way call required portsConfiguring SIP Settings Configuring System SettingsConfiguring Dialing Options Receiving PresentationsResetting a System from the User Interface Manually Setting System Date and TimeRestoring Default Settings Identifying the SystemResetting a System Using the Reset Button Selecting a Maximum Call Time Configuring Call PreferencesManaging Bandwidth Controlling Redial List Entries and Auto Answer OptionsEnabling Telepresence Configuring Audio BehaviorsConfiguring Audio Codec Order Selecting the Active MicrophoneAdjusting the Active Microphone Volume Testing Primary Audio OutputAdjusting Audio Levels Checking Microphone StatusConfiguring Video Behaviors Disabling Access to the Local Directory Adjusting Video Encoder QualityPopulating the Corporate Directory Ldap Connection Status DescriptionConfiguring Auto Discovery Reading from an Ldap ServerConfiguring Display Preferences Configuring Appearance PreferencesVideo Layout Preferences Using Network Utilities Viewing Recent Configuration ChangesUsing Diagnostics Preferences and Tools Rebooting the SystemExclusive Web Administration Features Adding or Removing Custom Background Images and ColorsChoose a Background Color from the Interface Using Advanced Directory FeaturesSpecify a Custom Color Saving and Restoring a System Configuration Click System SaveCopying Screen Text to the Clipboard Click System RestoreDownloading Call History Upgrading your System Software Managing Calls from the Web Administration InterfaceClick System Upgrade Click the Download Software buttonUpgrade Error Codes Troubleshooting Upgrade FailuresCode Problem Description Upgrade script failed