VTech CS2111-11, CS2112 Troubleshooting, My telephone does not, Telephone base for 16 hours

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Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377.

Problem	Suggestion
My telephone does not	• Make sure the battery is installed and charged correctly (page 3). For optimum daily performance, return
work at all.	the handset to the telephone base after use.
	• Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
	• Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.
	• Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to
	one minute for the handset and telephone base to synchronize.
	• Charge the battery in the handset for at least 16 hours.
	• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase a new
	battery.
	• Disconnect the telephone base from the jack and plug in a working telephone. If this telephone does not
	work, the problem is probably in the wiring or the local service. Call the local telephone company.

LOW BATTERY is	• Place the handset in the telephone base for recharging.
displayed on screen.	• Remove and re-install the battery and use it normally until fully depleted, then recharge the handset in
	the telephone base for 16 hours.
	• If the above measures do not correct the problem, the battery may need to be replaced.
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Appendix

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Contents User’s manual Congratulations Table of contents Iii Telephone base Parts checklistHandset Power adapter Cover Battery Telephone baseDSL filter not included for DSL users Telephone line cord Telephone base installationBattery installation and charging Wall mounting Press to store a programming option or a directory entry Press to scroll down while in programming modePress to scroll up while in programming mode Handset layoutPress to page the handset Telephone base layoutDate and time Event of a power failure, the time may need to be resetRinger Ringer volumeHome area code Dial modeLanguage Clear voicemail End calls VolumeMake calls Answer callsTemporary tone dialing Call waitingFind handset RedialStore a directory entry DirectoryCharacter chart Review the directory Edit a directory entry Delete a directory entry Dial a number from the directory Copy a directory entry into speed dialStore a speed dial entry Speed dialCursor appears at the end of the name. Use the dial pad Edit a speed dial entryDial a speed dial number Delete a speed dial entryReassign speed dial locations About caller ID Call log Make a call log entry ready to dial Review the call logDial a call log number Save a call log entry to the directory Delete an entry Delete from the call logCall log display screen messages Caller is blocking the telephone number informationCaller is blocking the name and number information Handset display screen messages Battery Important safety instructions Telephone base for 16 hours TroubleshootingMy telephone does not Work at all Handset to the telephone base after useTelephone base and charge for 16 hours Not accept chargeTelephone company Place Incoming callCannot dial out First, try all the above suggestions See Dial mode on page 9 to set the dial typeCharges may apply When I am usingMy calls cut in and out Apart from each other, or use a different surge protectorUsing the telephone Hear other calls whenKeys or buttons work Caller ID during call ID serviceSystem does not Receive caller ID, or CompanyMy cordless handset Caller ID entries do notTo dial Numbers before dialing or saving the telephone numberCommon cure for Operating range MaintenanceAbout cordless telephones WarrantyHow do you get warranty service? FCC Part FCC, Acta and IC regulationsRbrc seal Technical specifications Index Appendix 91-001545-050-100